Heavy Harmonies

Since I cannot edit my previous comment: I loathe when companies pull B.S. like this: "You've been paying less than you should have been, so pay up or get out!" It sure is easy to make that claim AFTER the fact. If there were cost increases that needed to be addressed at any point along the way, that could have been communicated BY YOU instead of pulling the rug out from under people with an increase of this magnitude. If nothing else, for the benefit of LONG TIME legacy customers, if you actually cared about customer service and satisfaction, there would have been SOME sort of proactive advanced communication to those impacted customers laying the groundwork and expecation, i.e., "with version X.X we will have to raise your costs" and do it INCREMENTALLY, not a 60 day notice before your cost (more than) triples.

Work with me HOW exactly? Best fit WHERE exactly? The problem is that the MINIMUM PLAN under your new model is more than TRIPLE what I am currently paying. So unless you are willing to do something about that, then my 20 years as a customer apparently mean nothing. That large of a price increase is unconscionable.

I don't care how much of a step up it is; I'm content with the current functionality. I just want a dang message board for my site's community. I don't need or want the latest, greatest, whiz-bang features that drive the dev and support costs higher. A 50% increase I'd be cranky about but could tolerate, but 300%? It's B.S.

I've been an Invision customer since 2005. I just received the email about the new pricing model moving forward. The cheapest hosted plan is more than TRIPLE what I am currently paying (from $30 a month to $100 a month). How are smaller communities supposed to deal with cost increases this insane?

I'm getting complaints from many of my board users about this. Some of them are encountering this CAPTCHA spam with EVERY single attempt to post. Not good, guys.... not good.