Community Management

A successful community manager is a combination of so many things. Being a successful community manager demands that you be a multi-faceted person and to apply a dynamic personality to a position that’s always in flux.  You’re the authorized ambassador of your organization; you’re the chief moderator who sets and enforces community guidelines; and you’re the counselor and friend to all of your peers in the community.  You may also be the one who updates your community suite, approves member

Since the dawn of the Internet, forums have remained a dominant force on the worldwide web.  Invision Community not only survived the social media boom, we thrived. Our community forum platform is an industry leader and continues to serve thousands of businesses year-round.  If community forums are tried and true, then why is the average Internet user bombarded with pleas to follow a brand’s Instagram, Facebook and Twitter accounts versus a forum?  It's often the case that when de

In a move that surprised many, British cosmetics firm Lush has chosen to quit social media. With a combined following across Instagram, Facebook and Twitter, Lush has a combined audience of over 1.2 million followers. Lush are being a little cryptic about its reasons but cite having to pay for visibility and getting tired of trying to produce content so just that algorithms will rank it highly. "Increasingly, social media is making it harder and harder for us to talk to each other

I've had this similar conversation dozens of times in the recent past when someone has taken an interest in what I do. Person: So what does Invision Community do? Me: We develop and sell an independent community platform. Person: Oh. Neat. I used to say the F word. But this used to cause some confusion. 'We develop and sell a forum system'. This used to elicit a response similar to this: "Forums? They're still going?" This line of thinking is quite prevalent among t

Are you a member of a busy Facebook Group? Do you find it overwhelming trying to sort through all the posts to find something posted the day before? Are you now missing new posts and only seeing them a few days later? Facebook Groups are tempting to use as they are free to set up but is this the best decision for the future of your business? At the beginning with just a handful of members, things may fun fine. But fast forward to where your group becomes busy with thousands of members

Have you ever found yourself muttering "there has to be an easier way" when managing your community? If you have, it's likely that you are not the first person to think that. Invision Community has been refined over nearly two decades, and in that time we've received a lot of feedback from clients running very large and busy sites. We love a short cut, especially when it makes our clients lives easier. There's plenty of time-saving features throughout Invision Community, and here

You've no doubt heard about GDPR by now. It's a very hot topic in many circles. Lots of experts are weighing in on the best approach to take before the May 25th deadline. Which reminds me of my favorite joke: "Do you know a great GDPR expert?” Yes, I do! “Could you send me his email address” No, I'm afraid not. I wrote about how Invision Community can help with your GDPR compliance back in December. I've seen a lot of posts and topics on GDPR in our community since

Every time I checked in with a newly launched running community, it seemed like there were more and more new people posting. As a result, I found it harder to find my friends' latest run write-ups and even harder to reply directly to them. Speaking with other early adopters, they felt the same way, and we all eventually drifted out of the community's orbit.  It's natural to want your community to grow; indeed, a lot of community management strategies are based on increasing registratio