Hi There,

Is there a way to change how emails generated on the forum, like contact us, and the name at the top of the generated email.

Currently, it is "Hi Hans - Webmaster" and I would like this to be a different user/admin?

Thanks

Hans

Edited July 1Jul 1 by HRN-Admin

You can change emails from Customization>emails. Bear in mind, thats actually saying hi to the person its being sent to. You mentioned that you would like it to be a different user/admin, but its only saying that because its sent to you. If it was sent to me and my username was "Marc" it would say "Hi Marc"

Thanks Marc, I am referring to the contact us email, which is sent to a number of admin/moderators. So when someone replies, other than me, it will have my name withing the email, which is what I would like to be non user specific. Is this possible?

You can of course change the emails as mentioned above.

Thanks Marc,

So how do I change this in the code as I don't see the bit where the greeting goes:

{$email->language->addToStack("email_contact_form", FALSE)}
<br><br>
<table width='100%' cellpadding='0' cellspacing='50' border='0'>
	<tr>
		<td dir='{dir}' width='40' valign='top' class='hidePhone'>
			<img src='{$member->get_photo( true, true )}' width='40' height='40' style='border-radius: 6px;'>
		</td>
		<td dir='{dir}' valign='top'>
			<table width='100%' cellpadding='0' cellspacing='0' border='0'>
				<tr>
					<td dir='{dir}' style="font-family: system-ui, 'Helvetica Neue', helvetica, sans-serif; line-height: 1.5; font-size: 14px;">
						<strong class="color_hard">{$email->language->addToStack("email_contact_said", FALSE, array( 'sprintf' => array( $name, $fromEmail ) ) )}</strong>
						<br>
						{$email->parseTextForEmail( $message, $email->language )|raw}
						{{if $referrer}}
							<br><br><div class="color_soft">{lang="contact_form_referrer" sprintf="$referrer, $referrer"}</div>
						{{endif}}
					</td>
				</tr>
			</table>
		</td>
	</tr>
</table>
<br><br>
<em class="color_soft" style="color:#4b4b4b;">— {setting="board_name"}</em>

We are not able to advise on customization unfortunately.

I have to admit to still being very confused as to what you are trying to change. You mentioned above "Hi Hans - Webmaster" . That is the person its going to, not the person its coming from. You cant actually reply to the contact form.

OK, so when a user send in a message using the contact form all recipients on the list have the same greeting, as we have multiple recipients of the contact us form. However all of them have the same greeting and it does not change when it is also received by other members that are included in the form.

This is what appears in the message, even when sent to others, such as Melvin:

I see this when Melvin replies and the message still has my name ion the greeting.

That is a message to you, saying there is a message that has been sent from the contact form. Its not a message to the user.

Marc, I do understands, but when it is sent to another user, Melvin, it still arrives in his mailbox with "Hi Hans - Webmaster", where it would ideally be "Hi Melvin" when it arrives in his mailbox.

When you say "When its sent to another user" are you referring to another moderator/admin?

OK, it seems there is some confusion here. That can only be your customisations there. When there is a notification from the contact form, it does not include a name in any way.

This is the default. You would need to revert any custom email templates you are running there.

Thanks Marc, but how can I then remove the "greeting"? We never did change anything in the template, but it now shows one.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.