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Event notifications not working

Featured Replies

Notifications of new events aren't being sent to users who follow a calendar. Forum post notifications work, and always have. I can't find a setting that would explain this...perhaps a bug?

5.0.8, cloud hosting, IC mail server.

  • Community Expert

Do you have an example user and event that they're not receiving which you can provide?

  • Author

My account, mhabich, for one. The Portsmouth event on 8 June is an example. Other users and events as well; I'm not aware of any notifications for events working, at least for some weeks.

  • Community Expert

To confirm your expectations here, you are expecting an email notification when the event is created, correct? I want to confirm this as you are not following the event in question so you would not receive any notification about replies to that event.

  • Author

Correct. Not getting notifications for newly created events on a calendar I'm following, nor are other users.

I don't know if notifications for comments on followed events are working.

  • Community Expert

Please could you let me know which user you are logged in as yourself? Also which calendar, if you have more than one

  • Author

User mhabich. NSPN calendar.

Other users report not getting notifications too. I'm not aware of any who are receiving them.

  • Community Expert

Just taking a look, I cant see anything set up incorrectly. Do you have an example event that was created after the user started to follow that area? I can then see if I can trace what emails have or havent gone out

  • Author

See above. User mhabich, event Portsmouth 8 June, also 11 June event.

  • Community Expert

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

  • Author

Great, thanks! This is critical to us, so a fix or patch soon would be welcome.

  • Author

I don't see a fix listed in 5.0.9 beta 1 release notes. This issue is a real problem for us.

  • Community Expert

This is an open issue at present

  • 1 month later...
  • Community Expert
On 6/18/2025 at 5:10 PM, Marc said:

This is an open issue at present

Any idea of when it will be 'closed'? 🙃

  • Community Expert
1 hour ago, Marc said:

I do. Its in 5.0.10

👍

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