Howdy,

I noticed the other day that we hadn't gotten any new forum members for a while. I started looking into it and found that I can't create a new account. I am getting a Captcha error but I don't get any indication what I might be doing wrong on my end. I have tried everything from different new user names, and email addresses and password combinations. I feel like I am answering the Captcha challenge correctly and I keep getting this:

To give you an idea....We would normally get a coupla/few new memebers a day. Sometimes none, sometimes a handfull. We haven't had any since April 17th

Thanks.

Hi @John P Costello,

Have you recently changed anything in your CAPTCHA settings? Go to your AdminCP → Members → Content Moderation → Spam Prevention → CAPTCHA. If you're using reCAPTCHA V2, there should be a default Site Key and Secret Key in those fields, unless you have your own reCAPTCHA account.

If you have your own account, you would have to grab these keys and add them to those fields.

9 minutes ago, Gary said:

Hi @John P Costello,

Have you recently changed anything in your CAPTCHA settings? Go to your AdminCP → Members → Content Moderation → Spam Prevention → CAPTCHA. If you're using reCAPTCHA V2, there should be a default Site Key and Secret Key in those fields, unless you have your own reCAPTCHA account.

If you have your own account, you would have to grab these keys and add them to those fields.

Thank you!

I have never changed anything with the CAPTCHA settings.

To test it I just disabled it completely and got past the error message. I'll now turn it back on and try different cofigurations until I find the sweetspot for us.

No problem at all!

I would suggest using hCaptcha as it has proven to be the most effective method for my community. They have a free account you can register which provides up to 100,000 requests per month. You can find out more information about hCaptcha below.

hCaptcha - Stop bots and human abuse