Unable to login, recover password not sending link

[MattfromEngland]

Hi as in the title, am unable to login to my forum and when I try to use the forgotten/recover password feature it doesn't send an email to my registered email address.

Sadly getting older getting more forgetful and trying to resolve the issue if disappearing images since yesterday but cannot login, or access the admin area to follow the advice provided here.

Thanks in advance

Matt.

 

 

 

 

 

 

[Marc]

Try again now. Once you are in, please ensure you upgrade to the latest release. Your issue with mail is due to this

[MattfromEngland]

10 minutes ago, Marc said:

Try again now. Once you are in, please ensure you upgrade to the latest release. Your issue with mail is due to this

Marc thank you but I'm unable to login and without the email system currently working I'm unable to do a password reset. Bit of a catch 22. 

 

Matt

[Marc]

I can upgrade your site to the latest release, if you are happy for me to go ahead and do that?

[MattfromEngland]

Absolutely of course, been with Invision since Safaritalk started in 2006 - but will that affect the site's skin and graffic appearance?

[Marc]

15 minutes ago, MattfromEngland said:

Absolutely of course, been with Invision since Safaritalk started in 2006 - but will that affect the site's skin and graffic appearance?

You would need to update your theme and any plugins/applications to the latest release, once upgraded. I will let you know once its complete, and you can then request a password reset again 

[MattfromEngland]

Presently I don't have any of the skin stuff to hand as it is dealt with by a friend who has handled the upgrade path since day 1 so if the upgrade will impact the skin and graffic a please hold off until he's had chance to take a look. Many thanks.

[Marc]

The site has already been upgarded on your previous instruction. Its worth noting, if you couldnt get on the site, then he couldnt update anything in any case. You should be able to reset your password now

[MattfromEngland]

It's all looking great Marc. Thank you so much. Just doing the password reset now. Thanks for your swift response and assistance.

 

Matt

[Marc]

No problem at all. Glad you have things resolved