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Posted (edited)

The "Two factor Authentication" using the "Google Authenticator" application stopped being used when I log in.

Checking my user profile I discovered the message: “Two Factor Authentication not configured” (I was using the "Google Authenticator" app).

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 When editing, now the only option is “Security Questions”. It is no longer possible to use an “Authenticator App” like Google or Microsoft!

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 If I “Edit”, “+add” a question/answer

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And “Save”

 When I return to my profile this is the current user status regarding the "Two factor Authentication"

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 It was not accepted!!

Other users have the option available

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https://community.mcl-technologies.com/

Edited by GBotelho
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Posted

I'll take a look now for you. I have the details you sent. Ive just hidden it so your email is not public 🙂 

Could I just check with you that you are trying to set this back up on the front end for yourself, and not in the admin cp?

Posted (edited)

So. editing in my profile out of the AdminCP, I found that for an unknown reason the Google Autenticator was disabled.

I enabled it, deleted the account in the app in my phone and created a new one.

The codes are not accepted.

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Edited by GBotelho
Posted

Yes. I deleted the old account in the Google Authenticator app and added a new one. Code is no accepted

And I've just repeated the procedure with the same result. Code is not accepted as it is not valid.

 

Posted (edited)

I'm going to have to use the 2FA using the "Questions"

In the site (in my profile, not i the AdminCP), the option was off. 

There was nothing to delete.

I "Enabled" the "Google Authenticator" option

I deleted the old account in the Google Authenticator in the phone.

I added the account in the Google Authenticator by reading the provided QR code.

Then, as requested, I used the code from the app and placed it in the pop up window in the PC

The code was no accepted according with the image I sent

Edited by GBotelho
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