I see a lot of posts on the forums about support, normally unduly negative remarks which are quickly rebuttled with the facts.

I've had a support ticket open for several days now relating to a bug on the bug tracker. The support from start to finish has been exemplary with polite, courteous and informative responses. IPS have been actively diagnosing the issue using the details I provided and it looks like we're finally there.

I cannot sing the praises of IPS support highly enough. This is why we renew! :)

Thanks to all IPS staff who were involved at one stage or another: Phil, Alan, Andrew, Rhett, Ryan and Brandon.

Glad we were able to meet your expectations. :) Thank you for the positive comments.

I second that. Their support is an undervalued asset if you are trying to run a REAL business with your forums. Having a business partner that knows the technology inside out is a huge relief.