Hi guys, we had a load of trouble applying the 4.25 upgrade on our cloud community today.

It did eventually complete but the site has been incredibly slow ever since.

I see big spikes in traffic on the status page so maybe not just us?

There are some known issues at the moment our team are working to resolve. Sorry for the inconvenience

Thanks Jim, I note our community has now gone offline? Hopefully back soon?

Appreciate your support.

Our community has now been offline for 10 hours and nobody has reached out to me to explain why?

I’d be very grateful if someone could respond asap and let me know what’s happening.

Still no response to any emails or posts in here and no other way of contacting support?

This is really frustrating and is hurting our business.

Someone, anyone, PLEASE let me know why our community is offline.

Another hour passes.

Zero response. Site still down.

Our cloud hosted community has now been offline for 12 hours and not a single message from Invision support to say why or to acknowledge the many messages and emails we have submitted.

This is the service level $300 a month gets you!

13 hours we've been down now and counting. Not a single response, no acknowledgement, just total and utter silence.

Sadly the communication with the current situation has been horrendous, not even a status email that something is wrong.

So we all are blind in this. However, my sites never went fully offline and are now performing better. So, while I'm not sure if it is helpful, but it seems your situation might not be fully related to the recent problems.

Although, I can't help but feel like your problem might be related to a corrupted upgrade due to running an upgrade while the cloud was having all sorts of problems.

Odds are they need to fix it for you. But I would try going to yoursite.com/admin/install/ to see if it is simply stuck in an upgrade install and maybe your can finish it.

Hi Dave,

We'll have an update in your ticket shortly.

3 minutes ago, UncrownedGuard said:

Sadly the communication with the current situation has been horrendous, not even a status email that something is wrong.

So we all are blind in this. However, my sites never went fully offline and are now performing better. So, while I'm not sure if it is helpful, but it seems your situation might not be fully related to the recent problems.

Although, I can't help but feel like your problem might be related to a corrupted upgrade due to running an upgrade while the cloud was having all sorts of problems.

Odds are they need to fix it for you. But I would try going to yoursite.com/admin/install/ to see if it is simply stuck in an upgrade install and maybe your can finish it.

Yeah I totally get that problems arise and all but it’s the lack of communication that has killed us here. Hopefully we are back up and running soon.

Cheers for reaching out though, appreciate it!

3 minutes ago, Stuart said:

Hi Dave,

We'll have an update in your ticket shortly.

Thank you, all I’m after is some communication!

How soon is "shortly" ☹️

Just now, Dave MacDonald said:

How soon is "shortly" ☹️

In a few minutes, your site is online again though.

2 minutes ago, Stuart said:

In a few minutes, your site is online again though.

YAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!