As per the topic title.

Thanks.

You can delete the purchase and related invoices but some information of the user's history will remain. Such as the history in the Subscription area.

1 minute ago, Jim M said:

You can delete the purchase and related invoices but some information of the user's history will remain. Such as the history in the Subscription area.

Hmm. That's untidy. I have tested using my own account, and a disabled subscription (the one to which I was subscribed) remains on view the front-end subscriptions page.

On a somewhat related item, subscription testing has stopped working and I do not know why. I've been caught up with other things, have made no changes at Stripe or at my forum, and the test subscriptions stopped occurring a few weeks ago. I cannot re-subscribe. Test mode was/is still enabled at Stripe.

The error message:

Sorry, there is a problem

There are no available payment methods. This can happen if, for example, you have two products that are set to only be able to be paid for by two different payment methods and you try to purchase them together. Or, if you restrict payment methods to only be available to certain countries and there are no payment methods available for this billing address.

Error code: 4X196/3

None of that is the case (or should not be the case at least) since I've made no changes. Any ideas?

You would want to check your address in the system to ensure it is still valid to the countries which you allow for the payment method. If that is still correct, you will want to check your Stripe keys. Finally, ensure that your payment method is available for your subscription. As it sits, there are no valid payment methods available for you to purchase that Subscription.

OK. I'll check all that. Thanks, @Jim M.

Hi @Jim M. I cannot determine the cause of the problem. I am using (and have been using) Stripe test mode. It was all working before, now, nothing.

However, for testing, I had my (test) subscription renew every two days. The last successful (test) subscription payment was June 5th. On June 6th, I upgraded to v5. The next due payment (June 7th) did not occur, and no payments have occurred since then. I have to assume this is associated with the upgrade to v5, as I made no changes at Stripe or changes to payments at my website.

Edited July 18, 2025Jul 18 by Como

I would recommend seeing if switching to your Live Keys to see if that helps. I'm not aware of any changes in version 5 and test keys but that could impact it.

25 minutes ago, Jim M said:

I would recommend seeing if switching to your Live Keys to see if that helps. I'm not aware of any changes in version 5 and test keys but that could impact it.

Hi Jam.

I'll try that in the morning - it is late evening here now. I did wish to perform some more last minutes testing, since it has been a couple of months. I might create new test keys first and see if that makes a difference.

Good night.

Hi @Jim M

I've checked things over more carefully now. The keys, webhook endpoint, and signing secret all match. The 5 required events match.

I tested using Stripe's on-site Command Line Interface - it reported no problem.

I've looked through the logs at Stripe and I see two endpoint failures (charge.succeeded) for today. They appear to indicate a 500 error. These coincide with my use of Stripe's CLI.

Without making any edits (all the details are correct), I (desperately) just tried re-saving website Stripe Sandbox - no joy.

This appears to be a problem with the endpoint at my website.

Would I be correct in assuming that nothing will be done to address this until Monday? I had planned to launch yesterday, and I will now have wasted weekend on top of that.

Thanks.

Edited July 19, 2025Jul 19 by Como

Please try the live keys as mentioned previously.

Advanced support is not available on the weekends for non-critical issues, I'm afraid.

29 minutes ago, Jim M said:

Please try the live keys as mentioned previously.

I wished to perform some additional tests before going live (since it has been two months since I tested). But I'll do as you suggest.

29 minutes ago, Jim M said:

Advanced support is not available on the weekends for non-critical issues, I'm afraid.

As I expected. Thank you for confirming.

Hi @Jim M

I've set up the live payments, added the keys, etc. And I've disabled the original, test payment method. However, the stripe test payment method is still displayed to me along with the new payment in Subscriptions > My Details > Payment Methods when I go to add a card. This seems to be incorrect behavior. Please confirm.

2 hours ago, Como said:

Hi @Jim M

I've set up the live payments, added the keys, etc. And I've disabled the original, test payment method. However, the stripe test payment method is still displayed to me along with the new payment in Subscriptions > My Details > Payment Methods when I go to add a card. This seems to be incorrect behavior. Please confirm.

This may be intended as you would want your users to be able to remove their payment methods of old gateways. However, adding should be restricted so I will report this to the team.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

21 minutes ago, Jim M said:

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Hi Jim,

I assume this does not relate to my particular situation; rather, you refer to the specific problem of disabled payment options appearing at the front end.

I managed to remove the stuck (cancelled) test subscription from my account via the ACP. But I still had to delete the subscription option so that it still did not appear on the front end for my account. Disabling the subscription option did not work.

As far as I can tell - without making a purchase - live mode works. Clicking a subscription option takes me to the screen to add a credit card.

But I will hold off launching until tomorrow, allowing Invision a chance to look at this. Besides, today is bad day for me to launch.

Thanks.

On 7/20/2025 at 11:01 AM, Como said:

Hi @Jim M

I've set up the live payments, added the keys, etc. And I've disabled the original, test payment method. However, the stripe test payment method is still displayed to me along with the new payment in Subscriptions > My Details > Payment Methods when I go to add a card. This seems to be incorrect behavior. Please confirm.

^ its in relation to this

2 minutes ago, Marc said:

^ its in relation to this

I thought it worth double-checking. 🙂 Thanks, @Marc.