Joel Bodenmann

Sounds like a plan. In order to stick the "to save time"-paradigm: If we create a new support request through the client area with the currently assigned e-mail address (we changed that very shortly after hitting the send button on the initial request) will go through and you'll be able to reply? Thank you for your patience.

Yep, going through <url>/admin/upgrade helped. Some apps were unchecked as they were already updated while others were updated to the latest version using the upgrade tool (wich completed successfully). While the board is now accessible again the backend still shows the messages regarding the outdated theme: When navigating to System -> Support -> Support we're still presented with an error: Any ideas on where to go from here? That's interesting. We've been unable to find the support tickets in the client area - we might be missing something obvious here - could you guide us to the proper location? We've used this in the past very successfully. Also, we haven't received any e-mail (also not in the spam folder).

Good catch! We have since downloaded the latest release from the client area, uploaded it to the server and unpacked everything. However, the problem remains the same. The version numbers of the apps shown in the Admin CP didn't even change. Any idea? Some background information: We've simply copied the contents of the extracted ZIP archive into the location where the forum is served from. We did not remove any files or directories. Simply cp -r Fun fact: Our backup process was triggered just after attempting to update the board. To avoid loosing newer posts we'd prefer to manually fix this without restoring from backup.

We've been running several self-hosted instances of IPS Community Suite over the years and never encountered a problem during updating. However, yesterday time caught up with us. We've upgraded one of our boards and since then it's "broken". The community in question: https://community.ugfx.io If visiting the board without being logged in: Sorry, there is a problem The page you are trying to access is not available to guests, but may be available if you sign in. Error code: 2S100/2 If visiting the board while being logged in: Sorry, there is a problem The page you are trying to access is not available for your account. To configure who can access which areas of your site, go to Admin CP → System → Applications. Error code: 2S100/2 Logging into the Admin CP (which works), the following message are shown under `CP -> System -> Applications`: [[Template core/admin/applications/appRowAdditional is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] [[Template core/admin/applications/appRowDescription is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] This is shown on every application entry in the list. Screenshot: Running the support tool as suggested does not work either (although we used it successfully in the past): Interestingly, we see `_date_last_year_long_full` printed as text in various places in the backend (for example in the Latest Invision Community News section amongst others) which would indicate that the corresponding PHP script is not executed successfully. This is also confirmed by the fact that we're running into a PHP exception. Information: Self-hosted PHP 7.4.20 MySQL 8.0.25 Nginx 1.18.0 Underlying OS: FreeBSD 12.2 We've been running this configuration successfully over many years. We've tried to reach out to the support team but we haven't heard back anything at all. Any ideas on how to tackle this? Unfortunately, nothing shows up on the server side logs (eg. no PHP errors or anything else that would be helpful).