Dannyarr

I don't think anyone has a problem with the new renewal structure and its pricing. What we have a problem with is that we have to give up our licenses to get it. Why not allow us to retain our licenses and use the new renewal structure? After all, we've already paid more than the current standard license price for our licenses. Having said that, glad you're discussing alternative options and I'm looking forward to them.

(guessing you wanted to say $30 a year there :)) I wouldn't mind either way but that would probably be the way to go. :)

I don't think a separate service would be all that great (at least not if you plan on making specific pricing for every new thing you introduce). Simply make the standard support and service fees of $25 / 6 months available to Perpetual and Lifetime license holders. That would solve it instantly and I don't see what you'd loose from it.

Simple small thing that barely matters for you. Many other (paying) customers disagree with your assessment.

Being forced out of something you've paid for to have an additional benefit directly connected to the product you've paid for is not acceptable. Acting like little kids? Thanks for the insult (ironic considering you're 14). We're not asking to get anything for free. We're PAYING customers. We pay $20 less a year than normal customers. Fine, give us the ability to pay the standard rates WITHOUT giving up licenses we've paid for and I'll shut up. I won't stop using IPS products as I think they make great products, but if they make us do this then instead of saying "Great products and great company" when someone asks me about them I'll say "Great product but company that doesn't care about its customers". Simple as that.

Make a new "service and support" plan available to lifetime and perpetual customers and charge $50/yr ($25 / 6 months) for it. Then those who want the additional services can simply renew the more expensive plan. Why force us to give up our licenses? Yes, you are not 'stripping features' for legacy licensed customers. Instead, you are forcing the 'legacy' customers to give up their licenses in order to use a new service. Unacceptable.

Sorry for opening the other topic, didn't notice this one. For me, it's not about the money. It's about principle and respecting the core of your customer base that made you what you are today. I've been keeping an active support license pretty much since I got the perpetual license and in all that time I'm not sure if I put in more than 1-2 tickets (we're talking years here). The only reason I've kept it going is to support IPS and their products. I don't really need the support part (both the perpetual and lifetime license have lifetime downloads anyway). I can understand your point of view on this, but for me it just seems you're money hungry. I can understand not offering it to people without active support but this is just not very well thought out. The costs you mentioned are there and I understand that. However, I doubt the cost is so large that you have to force your old time customers who supported you in the beginning out of their licenses for an additional $20/yr. Without us old customers you would not be where you are today. Also, these old licenses haven't been available for purchase for a very long time now. You should be treating our support licenses the same as you treat regular support licenses. We're getting the shaft here because we support you earlier than other people did. Alternatively (if it was really about the money), you could have simply given us an option to keep our licenses but pay $50/yr instead of $30/yr for these additional benefits. Call it an "extended support level" or something. You haven't done that either. The only conclusion one can be make is that you want to force people out of their old licenses and get even more money out of them. I find this incredibly disappointing. You've seriously tarnished your reputation here in my eyes. I will not be renewing my support this year.