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Ryan Ashbrook
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Enterprise Spam Mitigation

Back in June, we announced several updates to our proprietary Spam Service, which includes influences from existing spam mitigation services (Project Honeypot and Stop Forum Spam). Today, we are announcing the release of more options to help you fine-tune the spam service for your site. These features are being released as a part of our new Enterprise Spam Service package, which is available now.


Weighting

The first feature added, as a part of this new package, is “Weighting.” With this feature, you will be able to adjust how influential the Spam Service is against registrations to your site.



As you can see, the slider here presents several options to help fine-tune the service for your site. The options presented are fairly straightforward. If you find your site to be a heavy target of spam, you can adjust the slider to Strict or Very Strict as a means of telling the spam service that registrations to your site should be evaluated more vigorously than normal, and treat all registrations with higher caution than normal.

Conversely, if you find the spam service to be too rough on registrations to your site, you can adjust the slider to Loose or Very Loose. Doing so will tell the spam service to take a step back on registrations, and treat them with less verbosity than normal.

And finally, the middle option (Normal) will simply tell the spam service to act as it does now, with no preferential influence one way or another.


Whitelisting / Blacklisting

Another feature added as the ability to define your own custom White and Black Lists for your site, providing even more granular control in addition to weighting.

First, you can define your own custom Whitelist entries.



Using this interface, you will be able to add any Email Address or IP Address to your own custom whitelist. If a member registers, and is using any IP Address or Email Address defined here, then they will automatically be flagged as Not a Spammer, and no action taken against the account by the spam service. This is useful for Administrators, Moderators, and Developers who frequently test registrations on their own sites, allowing them to do so without turning the service off.

Further, you can also define a custom Blacklist.



If you find that the spam service may not be catching a newly released spammer fast enough, and need to prevent them from accessing the site immediately, then you may add their email address or IP Address to the Blacklist. Once added, any registrations from either of those will be flagged as a spammer and will be denied registration (depending on your community settings for Code Level 4).


Calls from multiple origins

As mentioned in the previous entry, this service also allows administrators to use the spam service in Load Balanced and Cloud environments with ease, using the same license key.

The Enterprise Spam Mitigation is now available for $100/6 months as an additional add-on to your license. Please feel free to contact Sales for any additional information regarding this new service.
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Nice enhancement but not something I would expect to pay for, rather just an evolution of the current spam monitoring service. Maybe some corporate forums who have deeper pockets than me will find this useful.

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Cant imagine a big demand for this service at that cost. IPS seem to be turning into VB. 

 

It's a specialist service that would will benefit certain types of setup - it's not designed to appeal to everyone :)

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Is this something you'd add to your purchases in the conventional way ie the same as another application or would you open a ticket for it ? :smile: , just as I do not see it listed currently.

 

Clients interested in purchasing can contact Sales or Customer Service to see if it is right for them. :)

 

 

I thought blacklisting was already a part of IP.Board?

 

I believe you are referring too flagging a member as a spammer, which is different functionality entirely, and is not specifically a Blacklist.

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Clients interested in purchasing can contact Sales or Customer Service to see if it is right for them. :smile:

 

 

 

I believe you are referring too flagging a member as a spammer, which is different functionality entirely, and is not specifically a Blacklist.

ACP -> Members -> Ban Filters

 

Nobody can register with any IP, email, or user name (something not in the spam service) listed in those filters. The usage of that function in IP.Board is exactly as described in the blog entry above, unless I've been using it wrong all this time. :P

 

Or...is the ban filters being removed in IPS 4.0?

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ACP -> Members -> Ban Filters

 

Nobody can register with any IP, email, or user name (something not in the spam service) listed in those filters. The usage of that function in IP.Board is exactly as described in the blog entry above, unless I've been using it wrong all this time. :tongue:

 

Or...is the ban filters being removed in IPS 4.0?

 

I think you misread it. :) I read it as (putting it simply) fine-tuning of the spam service for those communities that require it.

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Clients interested in purchasing can contact Sales or Customer Service to see if it is right for them. :smile:

 

Would like to suggest its added to the CC so a Client can choose to add it the same way they'd add another product or say copyright removal etc. :)

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I think you misread it. :smile: I read it as (putting it simply) fine-tuning of the spam service for those communities that require it.

With features that already exist? That's what I'm trying to clarify. If one of those features already exists in IP.Board or not.

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With features that already exist? That's what I'm trying to clarify. If one of those features already exists in IP.Board or not.

 

I think the idea is you 'fine tune' the Spam Service to suit your community via the Client Area, ie make it 'stronger' or 'weaker', to put it one way.

 

A member of staff will have to clarify obviously. :)

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Nice enhancement but not something I would expect to pay for, rather just an evolution of the current spam monitoring service. Maybe some corporate forums who have deeper pockets than me will find this useful.

 

I agree, this type of enhancement should be included in the current package, is this something we will see in the future, with version 4.0 on the horizon?

 

Maybe someone needs to take a step back and look at the negativity from your loyal customer base, before submitting $100 charges for something that would have been better received as a FREE enhancement. Happy new year........

 

Just my opinion as always.

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Generally IPS apps and add-on licenses have a fabulous value proposition,  this is the first one I've looked at and said "meh, that's way over-priced".  Even for a big board site, adding $200/year for what appears to be somewhat minor changes?  It would seem like it would be more cost effective to simply develop the tweaks locally if this was really functionality that we needed.  

 

It's not a new service or app, doesn't look like it would have any major ongoing maintenance load that would add significantly to the overhead on the Spam Service itself.

 

Maybe the "Weighting" component has some really significant logic/AI type functionality built into it?

 

What really makes me underwhelmed is that it's a significant ongoing cost for something that doesn't seem like it's likely to have a justification for that hefty maintenance/licensing fee?  Just doesn't fit in well with the other IPS offerings, at least the way it's currently described and positioned.

 

Maybe as a one-time fee with a MUCH reduced maintenance/license cost?

 

Just seems like  this "Enterprise Spam Service" package simply doesn't seem to measure up to other IPS products in terms of cost/benefit, not even vaguely close when you consider the huge additional functionality that you get from something like IP.Gallery, IP.Content, IP.Board, and those have ongoing maintenance fees that are well below the initial purchase price.

 

While it's certainly true that not everything should be judged by other products, it does seem way out of line pricing wise when compared to other offerings, and that might explain some of why many of us seem to be reacting?

 

Is there a lot more to this package that we simply don't appreciate?  Has it been shown to be particularly effective against Spam in some way that can be shared with potential purchasers?  

 

James

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Oh boy.  It's just my opinion (and I've been doing the computer thing before PC's were around) spam detection (forum security) should be an inherent feature not an optional component in forum software. While I never minded paying for what I get, I don't believe that security in any product should be optional and a costly one at that. 

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Oh boy.  It's just my opinion (and I've been doing the computer thing before PC's were around) spam detection (forum security) should be an inherent feature not an optional component in forum software. While I never minded paying for what I get, I don't believe that security in any product should be optional and a costly one at that. 

So have I from the early/mid 80's ;) My first machine loaded from tape and had 48K, I still do a bit of coding for that platform occasionally too.

 

I don't think you've read it as intended though, I see it as an 'extra' ie more 'admin control' for the spam service for those communities that require it. I do not see anything being 'taken away' :smile:

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I didn't read the blog post, but I read through the comments.

 

I have always had a good vibe from this site, I'm relatively new here.

 

This is starting to feel very vB like.  When I was with them it seemed like all they cared about was money.  I'm not saying that is what this enhancement is (again, I didn't read it), but please don't start down that slippery slope.  It's obvious they dug a hole they will not climb out of and will likely be out of business soon.

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I didn't read the blog post, but I read through the comments.

 

I have always had a good vibe from this site, I'm relatively new here.

 

This is starting to feel very vB like.  When I was with them it seemed like all they cared about was money.  I'm not saying that is what this enhancement is (again, I didn't read it), but please don't start down that slippery slope.  It's obvious they dug a hole they will not climb out of and will likely be out of business soon.

 

I'd take a moment to read / re-read the Blog post. :) , that won't be happening here, IPS are nothing like VB from what I know and understand.

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Saiga, et al:-

 

We don't think spammers should cost communities extra, so the IPS Spam Monitoring Service is completely free to all IPS customers with active product licenses. Back in June we announced a number of great enhancements to the service including performance enhancements and integration with useful services like Project Honeypot and Stop Forum Spam. These new features were added completely free of charge to help your community fight the threat of spam more rigorously and more reliably than ever before. 

 

The way the service works is we tie each license key to the calling server (so that one license key cannot be exploited to be used to access the service across multiple sites). While this works great for the majority of our customers, it is not suitable for those on load-balanced environments which need multiple-server access for one license key. This new service is specifically for those communities, and is not designed to appeal to the majority of communities.

 

Due to the way it works, it allows those that have it to have a little more control over the weighting which is otherwise not possible. This is also not necessary for most communities as the default weighting of the service has been carefully tuned to catch as many spammers as possible, and it works really well, catching over 25 million spammers from registering across IPS communities to date. Though since we can, we decided to throw these options in to this package. We are definitely not removing any features from the software or trying to get you to buy something extra.

 

The IPS Spam Monitoring Service continues to be free and we will continue to make enhancements as we have done on several occasions.

 

I hope that clears things up - sorry the blog entry didn't make all of that completely clear. As always, if you have any further questions, concerns or suggestions, please get in touch.

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Just an issue with phrasing here

 

 

We don't think spammers should cost communities extra, so the IPS Spam Monitoring Service is completely free to all IPS customers with active product licenses.

 

... meaning.. it's not free.  Say it is included in all paid/active product licences, but it is not "free". 

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Just an issue with phrasing here

 

... meaning.. it's not free.  Say it is included in all paid/active product licences, but it is not "free". 

 

It is a free extra, which was not previously included. When developed it was given free to active licence holders.

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