Jump to content
Charles
 Share


Community in the Cloud, New Support Package, and Transfer Promo

We have a few updates to our services to share with you.

Community in the Cloud

For over 11 years IPS has provided hosting services for clients that want a turn-key approach to their online community. Over time we have become more and more focused on community hosting solutions so it seemed like a good time to drop the older "hosting" term and adopt a new name for our service: Community in the Cloud. Granted it's the buzzword of the day but we were in the cloud before the cloud was a term :smile:.

Right now it's all that you had before but presented in a much easier to understand format. Check out our new information page: http://www.invisionpower.com/cloud-pricing

This name and presentation change is just step one. We will soon be increasing our storage quotas and have some other great changes on the way!

New Support Package

We often get clients who are looking for a higher level of support beyond just tickets. They want training, schedule upgrade service, consultations, and more. Of course offering that level of support is intensive and in the past we have always custom-quoted such services. Now to streamline we we have created a new Premium Support package that includes:

Implementation

  • Scheduled installation time
  • Initial training & consultation by phone or live chat
  • Post-deployment best practices training
  • Custom migration from other platforms*
  • Custom skin design*
  • Custom single sign on (SSO)*

Support
  • Same business day ticket response
  • Scheduled upgrade times
  • Custom skin upgrades between versions*
  • Security updates applied before public release

Monthly Maintenance
  • Logs checked for signs of problems
  • Advise and schedule if upgrades are available
  • Database maintenance
  • Settings reviewed for optimal performance
  • Best practices reviews

* Custom services may incur additional fees

The new Premium Support package is $500 every 6 months and is available for purchase or upgrade today. If you have any questions feel free to email sales@invisionpower.com and we will be happy to help.

Transfer Promotion

If you are interested in moving to IPS Community in the Cloud we are offering a promotion that should make now the best time to make the switch.

From now until 1 September 2013 we will offer free transfers and free conversions. This means if you are already using IPS Community Suite on your own servers but want to switch to the CiC we will move your data for you. It also means that if you are using a different community software provider and are ready to upgrade to CiC we will both transfer your data and convert it using one of our pre-made converters.
 Share

Comments

Recommended Comments



Re pricing plans - does the average number of users online include search engines? I'd love to be hosted with you but at any one time the Google and Bing search engine Bots make up over 100 users. Seems i would need to pay extra just so these 2 can have some fun at my expense.

 

I'll be interested in your upgraded storage quota. What you have currently just doesn't cut it.

Link to comment
Share on other sites

Also look forward to hearing about the updated storage quotas, but there's a bigger issue for us personally:

 

The jump from 450 -> 750 is really quite large, seems like having more steps in there might make sense. It's certainly the case for us that the price of all our IPS licensing + our hosting fees is substantially less than $590/month.  But I'm fairly sure we'd be over the 450 concurrent on average as we're well over that during everything except off peak dead of night hours.   It's possible that search engine traffic not counting (as 3DKiwi asked about) *might* make the difference, but it's really hard to tell where we would fall on a rolling 48 hour window.

 

As I'm sure you can appreciate, shifting hosting is a big decision and not knowing if it's going to cost $330 or $590 per month is really a substantial difference over time, $3960/year vs. $7080/year. That's kind of a deal breaker for even considering it.

 

I've spoken with a peer that has IPS hosting a fairly large (probably into the custom quote area) site and he said that they don't have FTP access?  Given the type of customization we do on our site we would absolutely need to be able to tweak files (esp FURL templates etc.).

 

James

Link to comment
Share on other sites

@Charles,
It would seem the chat limits are missing from the page. How many for 40 vs 100? Doesn't say.

Re pricing plans - does the average number of users online include search engines? I'd love to be hosted with you but at any one time the Google and Bing search engine Bots make up over 100 users.

It's based on all active visitors. Not sure if the bots are counted individually or not though.
Link to comment
Share on other sites

Tigratrus, hosted clients do indeed have FTP access.  

That's what I assumed, but checking is always a good idea. :)
 

 

Usually cloud hosting implies distribution across multiple servers or datacenters. I wasn't aware that IPS hosting involves anything of that nature.

 

::nods::

Actually the cloud hosting we currently use also allows us to create server images and spawn new instances from them both from the hosting control panel.  That's a MASSIVE help when it comes to creating an exact duplicate of the live site so we can test upgrades to various systems such as IPS, Joomla!, Wordpress etc.

 

I think there has been discussion about IPS providing CDN services (reselling?), is there any crossover between the IPS hosting and CDN distributed servers that might help bolster the "cloud" re-branding?

 

James

Link to comment
Share on other sites

For clarification on FTP, all 750 and lower accounts do come with FTP access, however for larger enterprise accounts that run on our enterprise cloud, there isn't FTP access available, however it's not needed as they are fully managed accounts at that point. 

 

On search engines, currently all traffic is counted, the major search engines are counted at a 75% ratio, there will be some changes in this area coming however. 

 

Thanks for the clarification.  Is it possible to get details on any other the differences between 750 and below and the larger enterprise accounts on the "enterprise cloud"?  

 

James

Link to comment
Share on other sites

[quote name="Ryan H." timestamp="1374796014"]Usually cloud hosting implies distribution across multiple servers or datacenters along with heavy virtualization. I wasn't aware that IPS hosting involves anything of that nature.

Link to comment
Share on other sites

  • Management

What is the feasibility of supporting a site with 2,000-10,000 users online?

Do you have any clients of that size now?

 

Yes we host sites with over 10000 online users now :)

 

In general if any of you have specific questions about our service and how it can be used for your community it's best to contact sales. When you go over 750 online we do a lot of custom services for you :)

Link to comment
Share on other sites

It's far too expensive, especially in an era where it's very trivial to get the software running on a LAMP stack.

 

Trivial for you, perhaps - but most people don't know how to run a stable, secure, reliable webserver for communities, which are by their nature often demanding.

 

Plus of course it includes our suite with no separate license necessary.

Link to comment
Share on other sites

It's far too expensive, especially in an era where it's very trivial to get the software running on a LAMP stack.

From a hobbyist or personal website point of view, perhaps.  But for a business or other group that deals with large financial transactions daily, it may be well worth the expense for what is received in return.  Many companies rely on other companies to keep their business going as expected and in many instances, it's actually smarter/cheaper to hire another company to do certain work than to have it handled 'in house'.  That external company takes care of everything such as hiring/training people, etc.  For what IPS is charging, it may be cheaper in the long run, for what is received in return, provided that the service being paid for is what is actually needed.  (If someone is paying over $300 for IPS hosting and they barely generate enough traffic to justify the $10/month plan, then that's wasteful.)

Link to comment
Share on other sites

I really think this announcement is far too vague.  I previously hosted my board with you guys and once my board got to a certain storage level your prices sky rocketed to insanely high levels that were nowhere close to being competitive in the real hosting world. I always got the feeling that IPB's approach was if your clients didn't mind overpaying for hosting then you would be willing to accommodate them.

 

With the above being said, if you guys are really interested in hosting as being part of your bigger picture business strategy then you need to throw out a far bigger olive branch on your sales approach. Here is what I would suggest:

 

Far starters, do a 360 degree spin and realize that you are getting in late to the cloud game and it is already very quickly becoming a commodity business. In order for you to compel clients to make a hosting switch you NEED to provide a "value added" service approach.

 

For example, why not provide a free RFP analysis where a client can provide you information concerning their current hosting package (CPU,RAM,Disk Space,Bandwidth,Price paid etc) and you get back to them outlining why the move to the IPB Cloud should be made. Obviously, to get someone to switch you will need to show them that there will be both a Servicing and Pricing advantage as compared to what they currently have.

 

And please ditch two things:  Most hosts already offer free migration to help attract a client so no need to put a time limit on that offering. Also, ditch the obsession with users online until maybe a site exceeds 1000 users. (BTW, Where in the board stats do I find my average users online ?)

 

I would definitely be interested in a turn key package for my sites if the advantages unique to my situation were clearly articulated.

Link to comment
Share on other sites

The space constraints don't look clear to me.

 

For example, It says "700MB Media storage" on the lowest package. Does that, therefore, exclude the database or are you counting that as media?

 

Any clarification, please?

Link to comment
Share on other sites

I really think this announcement is far too vague.  I previously hosted my board with you guys and once my board got to a certain storage level your prices sky rocketed to insanely high levels that were nowhere close to being competitive in the real hosting world. I always got the feeling that IPB's approach was if your clients didn't mind overpaying for hosting then you would be willing to accommodate them.

 

With the above being said, if you guys are really interested in hosting as being part of your bigger picture business strategy then you need to throw out a far bigger olive branch on your sales approach. Here is what I would suggest:

 

Far starters, do a 360 degree spin and realize that you are getting in late to the cloud game and it is already very quickly becoming a commodity business. In order for you to compel clients to make a hosting switch you NEED to provide a "value added" service approach.

 

For example, why not provide a free RFP analysis where a client can provide you information concerning their current hosting package (CPU,RAM,Disk Space,Bandwidth,Price paid etc) and you get back to them outlining why the move to the IPB Cloud should be made. Obviously, to get someone to switch you will need to show them that there will be both a Servicing and Pricing advantage as compared to what they currently have.

 

And please ditch two things:  Most hosts already offer free migration to help attract a client so no need to put a time limit on that offering. Also, ditch the obsession with users online until maybe a site exceeds 1000 users. (BTW, Where in the board stats do I find my average users online ?)

 

I would definitely be interested in a turn key package for my sites if the advantages unique to my situation were clearly articulated.

 

Drop us an email (sales@invisionpower.com) and we'll be happy to discuss your situation and see if our services might benefit your community :)

Link to comment
Share on other sites

 

Drop us an email (sales@invisionpower.com) and we'll be happy to discuss your situation and see if our services might benefit your community :smile:

 No reason to talk to sales as hosting prices should not be a secret. Lets do it live for all IPB clients to see. I am definitely not married to my host and honestly would love to move back to IPB.

 

This is my VPS package:

  • CPU 1.98 GHZ
  • RAM 1344 MB
  • Disk Space 59 GB
  • Bandwidth 1050 GB
  • UNLIMITED Domains
  • UNLIMITED Sub Domains
  • UNLIMITED Email Accounts
  • UNLIMITED MySQL Databases
    • WEEKLY Off Site Backups
    • UNLIMITED FTP Accounts
    • FREE Site Builder Software*
    • PRIVATE Name Servers
                 FULL Root Access
    • 24/7/365 Award-Winning Support
    • FULLY Managed (w/ cPanel)*
  • With c-panel  I pay 79.95 per month.     I am currently at 49 GB Disk Space and they Do Not count members on line. 
  • What would invision sales tell me ????
Link to comment
Share on other sites

  • Management

Zamboy, we do not utilize bargain basement servers, throw them in a rack and toss a few instances of IP.Board on them. Our environment is state of the art, it's quite complex, it's built with our software in mind and actually includes our software - so comparing RAM, CPU and Bandwidth is futile. What we need to do is look at your community individually - look at how much content you have, how much traffic you encounter, etc. 

 

Hosts do not limit based on user activity because they may only host a few communities. ALL of our customers are dynamic driven, all use our products and we do not have the luxury of overselling our service - nor would we, even if we did. 

 

Along the lines of online user counts - we are in a trial phase of experimenting with other metrics besides online user counts as we agree, a blanket online user metric does not fit all customer's needs. We cannot obviously just open the floodgates and not factor in account activity, but we are working on a way to restructure our packages to allow more flexibility. Some may get minimal traffic, but use gobs of storage. Some might have minimal storage but have lots of traffic. We recognize the need for flexibility, but rolling out changes in an environment the size of IPS's does take some time and testing. 

 

Thanks for your interest. 

Link to comment
Share on other sites




Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Add a comment...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...