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Andy Millne
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Minor Workflow Enhancements in IP.Nexus 1.5.8

At IPS not only do we create market leading products, we also use them heavily ourselves. In doing so we often identify problems and needs in the software very early on. Two of the minor changes we've introduced with Nexus 1.5.8 are a direct result of management and support staff feedback during their use of the product internally.

Separating Outgoing Email Addresses

In the next release of IP.Nexus we've introduced the ability to set up separate outgoing email addresses for billing and support related notifications. these in turn are also separate from the default suite outgoing address. What this means in practice is that you can set up your community with a "noreply@" address where replies are not desirable and you want to avoid having to deal with bounced emails. Your billing notifications could be set up from "billing@" and ticket notifications from "support@". Replies can then be received via email and directed to the appropriate departments automatically.

Account Credit Increase Item

Businesses often have a primary contact and a separate billing contact. For accounting purposes, it is easier for them to add 12 months worth of account credit to the main account. Currently, in order to do this an invoice needs to be generated for a miscellaneous charge. The alternate contact has to then log in and pay this invoice then notify us that they've made payment. Finally, we have to look up the invoice and then manually add the credit to the account.

In IP.Nexus 1.5.8 we have added a new invoice item type in the ACP.



When an invoice containing this item type is paid, the customer's account credit will be automatically increased without further intervention from a staff member.

These types of real world usage scenarios and feedback are vital when developing all of the products in the IPS Suite. Your feedback as well as our internal usage help us to build products based on what our customers actually require rather than what an isolated group of developers may think they require.

Do you have suggestions for any other other workflow improvements such as these? However small or seemingly trivial you think they may be we are always interested in hearing ways in which we can make these tasks that little bit easier.

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The separation of the email addresses is an excellent idea as communities will be able to retain their "noreply@" for board outgoing mails without any concerns as to Nexus mails. :)

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Do you have suggestions for any other other workflow improvements such as these? However small or seemingly trivial you think they may be we are always interested in hearing ways in which we can make these tasks that little bit easier.


ooh let me get caffeinated cause I have some ideas!
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In the ACP, make traversing between packages and package groups easier. Just like in Content, the parent folder is shown as "..." which goes up a level. There isn't even any breadcrumbs for when you're going through the package list. When you've got products 2 or 3 levels deep this is extremely frustrating. See: http://community.invisionpower.com/topic/374418-parent-link-in-package-list/

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But what is really needed...

 

 

You know, I was told by IPS to use the auto invoice to send out the notices about subscriptions that are going to expire.  However, having now seen what is sent out, I really hate that idea.

 

You see, it MAKES and INVOICE and asks the member to pay it.  Why on earth would you make an invoice for someone if they did not want to renew?  Not only is the poor thinking as it can come off as a negative saying "here is your invoice" even though they did not want it, but you then have all these invoices open and that makes for poor accounting.

 

----Copy of what is sent-------

 

An invoice has been generated for you. Please log in to submit payment for this invoice. If payment has not been submitted before your purchases' expiry date the purchase(s) will expire.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Invoice Title......: Renewal: DBSTalk Club

Invoice Total......: 15.00

Invoice ID#........: 1579

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Click here to pay the invoice: (I removed the URL)

 

----------

 

As mentioned, you have all these unpaid invoices left open.  But then you say, but you can have them auto close out if not paid.  Sure you can, great!  However, did you know that then the member can not then choose to re-subscribe at a later date?  Nope, for if they try, they get a notice that "You have already  purchased this in the past and can not buy it again.".   OPPS!  So they have to be left open for then they get a message that you already have an open invoice for this and they can then look to pay that OLD invoice.

 

All in all, it is poor that the only notice you can send out is if you make an invoice first.  Not sure about you, but I surely would not want an invoice made for me for something I may not want.  I would rather receive a nice message saying that my subscription is about to expire and act now to repurchase it and let them go though the process.

 

Thanks for listening. 

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