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More client control over marketplace purchases

Our marketplace is an area where developers can submit free and paid resources for other clients to download and use on their website. IPS processes many, many transactions through the marketplace, both one-off purchases and renewals for applications clients have previously purchased.

When an application has renewals, however, it was pointed out that the client had no way to cancel those renewals. Perhaps the client is no longer using the resource they purchased, for instance, and does not wish to renew the purchase any longer. With our product releases in the client area you can easily opt not to renew purchases if you want, however there has been no way to do this in the marketplace...until now.

With the release of IP.Downloads 2.5.3 (and available in the marketplace now), instead of a button that reads "Buy another", the button has been relabeled to "Manage Purchases". When you click this button on a file you have purchased, you will still have the option to purchase more licenses, however you will also have the ability to manage your existing purchases, including
  • Canceling a purchase that is active
  • Reactivating a previously canceled purchase
  • Renewing a purchase that has expired


Additionally, we enhanced IP.Downloads so that when an author changes a paid file with renewals to free that it clears out the renewal terms for any clients who have purchased the file. If the file is no longer paid and no longer has renewals, existing purchases should not still renew, after all. And finally, if the file name is changed, previous purchases that are displayed in a user's client area will now reflect the updated file name, for clarity.

These small enhancements will make clients better able to manage their purchases, save our customer service representatives time by not requiring them to cancel purchases for clients, and provide an all around more robust and complete experience for users.



(Please be aware that this is an early screenshot of a feature to be included in the next release of IP.Downloads, and subsequently the interface and display is subject to change)
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When canceling a purchase, will it be effective immediately or only when the purchase term is up/expired?  If someone buys a hook I've made and they decide they don't want to renew and cancel with some time remaining, I want them to be able to continue to download it until their time expires.

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Sounds good but I have a whole heap of marketplace purchases some with renewals. Problem is with some of these ones with renewals is the mod author has put out a new version. I'm showing multiple versions of the same mod. When I click on the name of the mod (the older one) I get a page not found error. How can I manage these older ones?

 

I also want some way to remove mods I no longer use but are cluttering my marketplace purchase page.

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When canceling a purchase, will it be effective immediately or only when the purchase term is up/expired?  If someone buys a hook I've made and they decide they don't want to renew and cancel with some time remaining, I want them to be able to continue to download it until their time expires.

 

You are only cancelling renewals.  Your purchase will still be valid until the expiration date.

 

oh wait, does that mean the renewal by default is set to auto-renew?

if so, does the webmaster have option to change the default setting?

 

When you purchase a file in the marketplace, yes these are auto-renewals.  However, unless you have a card on file or account credits, you will simply get an invoice and be requested to pay it.  This issue has traditionally affected marketplace contributors the most on our site, because they often have account credit and with no way to shut off renewals, the account credit is automatically deducted for the renewal amount when due.

 

Sounds good but I have a whole heap of marketplace purchases some with renewals. Problem is with some of these ones with renewals is the mod author has put out a new version. I'm showing multiple versions of the same mod. When I click on the name of the mod (the older one) I get a page not found error. How can I manage these older ones?

 

I also want some way to remove mods I no longer use but are cluttering my marketplace purchase page.

 

There is no way to remove the items you have purchased from that page at this time, I'm afraid.

 

If you have renewals set up for a file that is no longer available, please submit a ticket and let us know and we'll be happy to fix that for you. :)

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