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Minor IP.Nexus 1.5.7 enhancement

We have added a minor enhancement to IP.Nexus 1.5.7 that we thought you might be interested to hear about.

Our customer service representatives found that when they "voided" an account in IP.Nexus (by clicking the "Void Account" button when viewing the customer screen in the ACP) that they often wanted to leave a customer note at the same time, explaining why the account was voided. For years they simply added the customer note manually after they voided the account. This isn't a big deal, but we identified a way to improve their workflow in this instance.

With the release of IP.Nexus, a textarea box has been added to the "Void Account" page (as long as you have permission to leave customer notes), allowing you to leave a customer note at the same time you void the account. This small change will save our customer service representatives time and effort while they perform their daily routines, and took us less than half an hour to do!



Have you found any small changes like the one identified above that would save you time and effort? Sometimes moving a button around or adding an extra form field can make all the difference!

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The field doesn't have any formatting options, so preview isn't necessary.  Just proof read what is in the textarea - copying that to another div doesn't make it any easier or harder to read. :) The preview functionality is generally much more useful to ensure the formatting options used in the WYSIWYG editor apply to your post how you expect.

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Doing things like that always make for good changes :smile:
 
I don't use IP.Nexus or is familiar with it at all, but I'm sure many IP.Nexus users will find the change useful. 
 
 
As an little example of another small change that I really do think do wonders: 
http://community.invisionpower.com/resources/bugs.html/_/ip-board/acp-translate-boxes-too-small-r39369
 
I submitted that as feedback at a point where my frustration had built up to the point where I just sort of exploded into fury. I had been annoyed at the small boxes for so long, but never really bothered to say anything about it. Luckily it was picked up as being something for the Bug Tracker and quickly dealt with. 
 
We still do not run 3.4 on any of our large forums, but I'm very happy about that language box change. :smile: ( edit: And I loved Charles and others making fun of my arrows in feedback topic, had a good laugh myself :D )

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We still do not run 3.4 on any of our large forums, but I'm very happy about that language box change. :smile: ( edit: And I loved Charles and others making fun of my arrows in feedback topic, had a good laugh myself :D )

Just saw it.  Indeed it is funny.  Gotta love how the staff kid around with people.  I believe it shows spirit and life and you just know they put their life into their work which makes the products more of a pleasure to use.  (And to visualize the developers running around on the code trying to stomp out bugs makes it even more amusing...)

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Hi, 

 

Could you add the following feature if possible please? 

 

In the section where we have the customer info, with all his purchases, transactions, etc, can we have an option "Update order status" next to the "Send mail" option? By clicking on the "Update order status", this will allow us to send a canned reply(sent by mail). 

 

I use several canned reply(in Gmail) to keep my customers informed of their order, but in Nexus, I can't do so currently. 

 

Also could you add the full editor when we click on "Send Mail"?

 

Thanks. 

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Also, 

 

Can we please have the possibility to edit the mail header of our Nexus mail. If I name my board "Help forum", then all my nexus mail will be sent with "Help forum" as header with no possibility to change that in the language strings. It's quite confusing for customers to receive an order mail from a store with "Help forum" as header. 

 

It would also be great to have notifications sent when a review on a product page needs to be approved. Currently, I receive nothing when someone has left a review which needs to be approved, and I have to check manually.

 

Something like what IP Downloads does currently would be great.

 

Hope these can be added easily. 

 

Thanks for reading. 

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