Environment: Invision Community 5.0.19 (Cloud). Pages database "Articles" (database_id 1), Cloud Workflows enabled. Related design discussion in my earlier topic 487566 (Article Approval Flow?).

Two separate issues, both in Cloud Workflows on a Pages database.

ISSUE 1: an assignment created by the "Assign Item" action can never be closed, is invisible in the UI, but keeps generating reminder emails.

Our "Submit for Editing" workflow had three actions: Assign Item to Team: Editors, Notify Members, and Custom Field value (Status to Submitted). Every article submitted through it opened an assignment against the Editors team that nothing can ever close.

There is no way to close it by configuration:

1. The complete list of action types is Assign Item, Post a comment, Item Status, Notify Author, Notify Members, Custom Field value. None of them closes or clears an assignment.

2. The Assign Item target picker accepts only a member or a team. There is no "none" option, so a later workflow cannot clear it.

3. Completing the workflow does not close it. Our "Approve and Publish" workflow sets Status to Approved and notifies the author, and the assignment survives.

And it cannot be cleared by hand, because it is invisible:

1. ModCP > Assignments shows "There's nothing here yet" on all four filters: All Active, My Assignments, Replied, and No longer assigned.

2. The Site Moderation counter reads "0 Open Assignments".

3. The header flyout reads "You have no open assignments."

4. Because no rows render, the Unassign bulk action cannot reach them.

Meanwhile the reminder task still counts them and emails me. On our site:

1. On-site notifications reading "N open assignments are waiting for a reply": 3 on Aug 4 at 5:51 AM ET, 3 on Aug 6 at 10:50 AM, and 2 on Aug 8 at 11:23 AM. Every one of them links to /modcp/assignments/?filter=assign_mine, which renders empty.

2. The Aug 8 "Open Assignments" email named Articles records 18 and 19, both of which had already completed the workflow and published to a public category on Aug 2 and Aug 3.

3. Moderation history for record 18: "Ran workflow Submit for Editing" (Aug 2, 3:30 PM), then "Ran workflow Approve and Publish" (Aug 2, 3:31 PM), then "Moved a Article" (Aug 6, 10:56 AM). No assignment close event anywhere. The workflow finished six days before the reminder that named it.

One partial workaround: editing the record as the assignee appears to clear the row. Record 17 was edited by the assignee on Aug 6 at 10:55 AM and dropped out of the count (3 to 2), while record 18, which was only moved one minute later, stayed counted. That is inference from the counts, since no UI ever exposes the rows.

What I did as a workaround: I deleted the Assign Item action from "Submit for Editing" so that no new assignments accumulate. The review queue was already covered by the Notify Members action on the same button and a saved Editors view on Status = Submitted, so nothing functional was lost.

Expected: completing a workflow should close the assignment it opened. Failing that, please add an unassign or complete-assignment action type, or allow Assign Item with an empty target. Separately, the reminder count and the ModCP list should agree, and anything the reminder counts should render somewhere an admin can clear it.

ISSUE 2: the Add Action wizard saves a half-configured action when you click Continue.

In ?app=cloud&module=workflow&controller=workflows&database_id=1&id=N&do=addAction, selecting a type and clicking Continue writes the action row immediately, before you have configured it or clicked Save. Abandoning the wizard at that point leaves a live action in the workflow.

I reproduced this deliberately. On my Approve and Publish workflow, an interrupted wizard left an Assign Item row described as "Assign Item to" with a blank target. Running the wizard again to the same point created a second one (action IDs 29 and 30). Both then ran as part of the workflow.

Expected: do not persist the action until Save, or reject an Assign Item with no target during validation.

Requests:

1. Close assignments on workflow completion, or provide some way to clear one.

2. Make ModCP > Assignments render the rows that the reminder task counts.

3. Do not persist wizard actions until Save.

4. Please check my client for orphaned assignment rows against Articles records 18 and 19, and delete any that remain. I cannot see or reach them from the ACP.

Edited August 8Aug 8 by Barry McBride

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

For the first issue, can you please check if your Articles database has "Enable Assignments" turned on? That would be on the "Options" tab of the database settings form. I'm able to reproduce your issue if that option is disabled.

In that scenario, the bug would be that we shouldn't offer the "Assign the Item" action in the first place (and we'll fix that). I would just like to confirm whether this solves the reported problem.

On 8/10/2026 at 9:45 AM, Esther E. said:

For the first issue, can you please check if your Articles database has "Enable Assignments" turned on? That would be on the "Options" tab of the database settings form. I'm able to reproduce your issue if that option is disabled.

In that scenario, the bug would be that we shouldn't offer the "Assign the Item" action in the first place (and we'll fix that). I would just like to confirm whether this solves the reported problem.

I'm able to assign articles to editors, no problem. THe issue is there's no way in the workflow system to "unassign" them.

On 8/14/2026 at 3:30 PM, Barry McBride said:

I'm able to assign articles to editors, no problem. THe issue is there's no way in the workflow system to "unassign" them.

We've fixed that for our next release.