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Download member lists - new issue?

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Hello,

We download a list of paid-up members monthly to create a mailing list for our Club magazine monthly. This month something strange has happened. (Maybe caused by the last update?).

The excel spreadsheet contains a list of members but it is doubled up (i.e. each member appears twice).

What's up?

With thanks

Simon

  • Community Expert

Please could you let me know exactly what was selected, so I can take a look?

  • Author

Just selected ‘members’ and got a double output (about 6000 instead of 3000). I couldn’t see why.

Same happens if I select other groups (subcriber_standard) etc

Thank you

  • Community Expert

Unfortunately, I am not able to reproduce this on my own local instance when just selecting a given member group. Could you please show a screenshot of your filters so we can confirm?

  • Author

OK - I just tested it again - same thing. Just selecting 'members' nothing else, which results in a double output.

Thanks

Simon

Edited by 700newtons

  • Author

Screenshots below (thanks):

Screenshot 2026-07-28 at 07.51.03.pngScreenshot 2026-07-28 at 07.51.15.pngScreenshot 2026-07-28 at 07.51.29.pngScreenshot 2026-07-28 at 07.51.40.pngScreenshot 2026-07-28 at 07.52.27.pngScreenshot 2026-07-28 at 07.52.36.pngScreenshot 2026-07-28 at 07.52.45.png

  • Community Expert

I created you a ticket on this, so you should have had an email on it. Someone will respond as soon as we have taken a look into the issue

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