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Can't cancel invoice

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When I try to cancel an invoice, I get

TypeError: IPS\nexus\Invoice::get_status_extra(): Return value must be of type array, bool returned (0)

#0 /var/www/html/5001800/system/Patterns/ActiveRecord.php(360): IPS\nexus\Invoice->get_status_extra()

#1 /var/www/html/5001800/applications/nexus/sources/Invoice/Invoice.php(2029): IPS\Patterns\ActiveRecord->__get('status_extra')

#2 /var/www/html/5001800/applications/nexus/modules/admin/payments/invoices.php(849): IPS\nexus\Invoice->markUnpaid('canc', Object(IPS\Member))

#3 /var/www/html/5001800/system/Dispatcher/Controller.php(128): IPS\nexus\modules\admin\payments\invoices->unpaid()

#4 /var/www/html/5001800/applications/nexus/modules/admin/payments/invoices.php(93): IPS\Dispatcher\Controller->execute()

#5 /var/www/html/5001800/system/Dispatcher/Dispatcher.php(169): IPS\nexus\modules\admin\payments\invoices->execute()

#6 /var/www/html/5001800/admin/index.php(15): IPS\Dispatcher->run()

#7 {main}

We have ongoing difficulties with membership product renewals. We offer membership as a regular product. A user may only purchase one membership. When membership isn't renewed on time, it's not possible to renew. Message You can only purchase one... Have to cancel old membership. With this error I can't even do that.

  • Community Expert

Please submit a ticket on this one, and ensure all details relating to what you are trying to cancel is present so we can take a look at it for you.

  • Author

Resolved. Thanks, Marc.

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