Having recently updated to v5 I started noticing some "Community Experts" badges. I found ACP > Community > Forums > Community Experts.

How is it decided that someone becomes a community expert? I see some notable experts in the list, but also some members that are total beginners and are using the forum to ask questions only, not to answer them. For them, the badge "Community Expert" shouldn't apply. Is there a way to tune the way it works?

When I view experts, I see that many have Content deleted in the "FORUM" column. What does that mean exactly?

On 6/3/2026 at 5:27 PM, David N. said:

How is it decided that someone becomes a community expert? I see some notable experts in the list, but also some members that are total beginners

Urgh. It is disappointing to see this is still occurring. I reported problems with this a year ago. It was the unpredictable nature of how experts are appointed which caused my to abandon use of the system shortly after I reported the problems.

One thing I discovered is that marking a post as the solution seems very heavily weighted. I had one new member (nine posts) post to our Contact the Team forum and marked his response as the 'solution' (we used Solutions to indicate that the topic was closed). We subsequently dropped its use in case we wished to re-enable Experts and this errant behavior was not fixed. Well, it seems that it is not fixed.

Anyway, if you have 'Mark as Solution' (or whatever it called) enabled, could this be the cause for some new members being elevated to Experts? Were the deleted posts marked as the 'solution' for these deleted topics? Speculation: if so, someone might be gaming the Expert system against you by using a second account to indicate posts by the Expert account as the solution (/speculation). Is it unusual to have that many Expert posts deleted? Do these types of deletions only occur where the account holder should not be labelled as an Expert?

https://invisioncommunity.com/forums/topic/483407-community-experts-overview/

Edited June 4Jun 4 by Como

Is there any way to know what 'Content deleted' means?

21 minutes ago, David N. said:

Is there any way to know what 'Content deleted' means?

Im not sure what you mean here. In which context?

Just now, Marc said:

Im not sure what you mean here. In which context?

In the list of experts, in the screenshot I posted in my original post.

47 minutes ago, David N. said:

In the list of experts, in the screenshot I posted in my original post.

I'm honestly not sure how I can answer the question there. It means exactly what it says there :) The content its referring to is deleted

3 minutes ago, Marc said:

I'm honestly not sure how I can answer the question there. It means exactly what it says there :) The content its referring to is deleted

The screenshot is a list of experts, and 'Content deleted' is in the FORUM column, which normally lists the forums where the member is an expert. No forums were deleted, so I'm not sure which content exactly it's referring to?

Also we don't delete much content at all on my forum (if any except for new spammers), and there's quite a lot of those 'Content Deleted' entries in the FORUM column of the View Expert page, so I have no idea what it is referring to.

Edited June 9Jun 9 by David N.

I would then need to take a look at that for you, as that does indeed refer to the forum, and would therefore be a deleted forum

Just now, Marc said:

I would then need to take a look at that for you, as that does indeed refer to the forum, and would therefore be a deleted forum

Ok thank you for having a look, as I have definitely not deleted any forum, let alone that many forums.

I've created you a ticket on that one

1 minute ago, Marc said:

I've created you a ticket on that one

Thank you Marc.