Hello,

I'm trying to add a course in an invoice and it doesn't work. I always get the error. I've done this in the past many times but it just doesn't work now. See the attachment.

I've tried several times without success.

Your error happens when I try to add a new invoice for username naveen1308 by adding the only course available to him.

Could you please tell me what's wrong?

Thanks

I wanted to add a discount to that course in the invoice. That was the reason I wanted to create the invoice in the first place.

So, I said, let's create a coupon for that course in particular. I did, and the couple doesn't work. I always get the error: You cannot use that coupon for this purchase.

I wanted to try the coupon first, so I added it to the cart using the admin. All went well, but the coupon PA2026 cannot be applied. Why?

The coupon takes s a specific amount off the subtotal and it was assigned to that specific course alone.

Now, I have two problems instead of one.

1. I cannot create a custom invoice

2. and I cannot apply a valid coupon for that specific course

Why?

The only way I could make the coupon worked is by applying the coupon to the entire purchase. The coupon does NOT work when applied to a specific course.

Summing up:

1. I cannot create a custom invoice

2. and I cannot apply a valid coupon for a specific course, it can only be applied to the Entire purchase

Thanks

Hello,

Is the support reading the issues reported in the forum?

4 hours ago, michimachi said:

Hello,

Is the support reading the issues reported in the forum?

Per our announcement at the top of the community over the last few days, yesterday was a US holiday and support will be delayed ;) .

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

12 hours ago, Jim M said:

Per our announcement at the top of the community over the last few days, yesterday was a US holiday and support will be delayed ;) .

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Thanks a lot for your response.

By the way, there was no announcement at the top of the community on my side. I've not seen any of those in a long time. That's why I asked again. Otherwise, I wouldn't have said what I said.