Today, several member accounts have been banned by the system. I have no idea why. About 12 hours ago, content from a new member was also deleted - I had already received an email about this. Now, within the past hour, several accounts have been banned (including a test account I was using). I have made no changes to the ban systems, and in any case, the settings are such than no account or content ever should be automatically banned or deleted.

Additionally, how do I view recent bans? There appears to be no method for handling this. Further, how do I un-delete these accounts - I can find no setting for this.

Looking at this a little more closely, the account (in the ACP) lists them as being banned. But, the 'Ban' option is still displayed - no option to 'adjust ban'. Further, when I filter for banned accounts in the ACP (or go to the list in the ModCP), these banned accounts appear in neither list.

By the way, when this is fixed, I will require a list of the accounts affected (banned or had content automatically deleted) so that I can email them individually with an apology. Please do not simply fix the problem without logging those affected and providing me with this list.

Thanks.

Is it only my community which is affected?

There is no way for me to filter these accounts. But by sampling pages from the membership list in the ACP, there are thousands of accounts affected.

Please see your ticket. This is due to one of your groups had "Can access site?" removed from their permissions.

Hi Jim,

They are listed as 'banned' in the membership list. And they receive a 'banned' notice when they attempt to login. But I'll check out the setting (not that I had changed it).

Thanks.

Hi Jam,

Thank you so much for looking at this - that did indeed fix it.

I had been looking at prefixes and tags permissions (different panel in permissions). So, although I was in permissions, I was only toggling the tags permission on a different panel. I am certain that I did not touch the access setting. I guess it was just a random glitch when saving my changes.

Again, thank you. I would never have guessed that disabling 'can view site' would result in the account being banned. That's not intuitive to me. I would assumed that they would receive some other kind of error message.

Glad to hear that the issue is resolved.

I really do appreciate you looking at this over the weekend, @Jim M.

FWIIW 'Toggle Signatures' was also disabled (same panel in the same usergroup).

I have an app which changes how Signatures operate. I did disable and re-enable the app yesterday. I just tried disabling and re-enabling the app again just now, but it did not affect the Toggle Signatures option. Not definitive of course. But I thought it worth mentioning.