Within Email Settings, you can configure both the incoming and outgoing email addresses used by your community. Email settings can be found in the following location within your admin CP
System → Settings → Email Settings
Outgoing email address
This is the address shown in the From field when your community sends emails to members.
Note
On our creator plan or above, the From address is always set to [email protected] if using our community in the cloud email. However, the Reply-To address will use the outgoing email address you configure here, allowing members to respond to messages as expected.
Incoming email address
This address is used as a contact point for your site. Some error pages display this email so visitors know how to reach you, and messages sent through the Contact Us form are delivered to this address.
Technical Configuration
For customers on our creator plan or above, no additional configuration is required to send email, as outgoing mail is handled automatically by our built-in email service.
However, if you prefer, you can choose to disable the built-in service and instead use your own email provider, such as an SMTP server, postmark, or another third-party email service. This gives you flexibility to align email delivery with your existing infrastructure or provider preferences.
Advanced Technical Notes
If you are using our community classic platform, by default, the Suite will use your local server's PHP mail but some system administrators prefer you to use SMTP.
You can find settings to enable these other email services on this page as well.
If your SMTP server requires SSL or TLS you may need to prefix your SMTP Host with ssl:// or tsl:// to have the system recognize these requirements.
When you change any email-related settings, always use the Test Settings button to be sure your changes are working. Email Error Logs can help you diagnose any issues.
Customers on our creator package or above to not need to set up mail in any way, unless there is a preference to use your own email service.
Emailing Your Members
The Bulk Mail feature allows you to easily send emails to all members, or to a targeted subset of your community. You can create bulk mail from the following area of your admin CP
Members → Bulk Mail → Bulk Mail
A wide range of filters are available to help you precisely control who receives your message. These include filters based on member group, join date, last visit date, content count, and even purchase history within Commerce. This flexibility allows you to tailor both the audience and the message itself.
You can also filter on custom profile fields, so that these can be used as criteria when narrowing down your mailing list.
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The following members will never receive a bulk email, regardless of which filters you select:
Members who did not check "Send me news and updates" during registration or have since disabled this option in their account settings.
Members who have clicked the unsubscribe link in a previous bulk email, as this automatically disables their email preference.
Members who are currently suspended or banned.
When a bulk email is sent, it is processed in the background. Depending on the number of recipients, delivery may take some time while the system generates and sends each message.
Customization Emails
On the Email Settings page, you can quickly adjust basic branding options such as the primary email color and email logo. These settings control the header color and logo used across all HTML email templates, making it easy to apply consistent branding.
If you need more control, you can edit the individual email templates themselves by visiting Email Appearance at the following location
From there, you can fully customize both the HTML and plain-text versions of every email sent by your community.
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