With purchases of any kind, there will usually be a certain amount of support that would go alongside it. This may be anything from as simple as you having a spall subscription service where someone has not been promoted, up to you selling hundreds of items a day and having product support for these. In any case, you would need support. Commerce accounts for this by giving you a ticket based support system.
The support system in commerce allows you to have tickets created by your customer, in an organised environment. These tickets can come in via multiple methods such as email or via a client area.
In the following steps, we will be discussing how this system works.