Hello!
Could you please have a look at our IPS Installation? The license is attached to my account from which I'm posting right now.
We will need the original default IPS Template for both IPS 4.6.12.1 and IPS 4.7.0. We can't do a test install, so this is why we require this.
We need you to delete test URL from Licensed URLs (showed on Client Area). We've tried before (2 months ago, 6 months ago), but no success. License verification system for test installations seems to be broken and it keeps the same cached result all the time even if the test installation doesn't exist anymore. We didn't succeed in modifying the test URL for more than 1 year. Why is that? In the last years the license system was working all the time, but now seems to be broken. And yes, I've followed the instructions provided on the website.
We will need you to have a look in phpMyAdmin and fix the MySQL Database in case of any errors or any bad data. We first had IPB in 2016, then updated to IPS 4, then here we are. But there seem to be some issues in the SQL database. IPS updates are not always fixing things. I can't point to anything specific, but I would be glad if you checked everything in our installation. Just inspect MySQL tables.
Would you please inspect main configuration files from IPS Installation? Just to have a look and make sure there are the correct values.
Would you please have a look and see why 4.7.0 update will not show up? Skipping the fact that there's a timezone inaccuracy, why the update to IPS 4.7.0 will not appear?
Since you changed everything here on this website, would you please tell us where we could talk with Support team live and if you'll ever bring back supports tickets? I didn't find anything clear regarding any official communication for IPS Customers. No notification about this in AdminCP.
After fixing everything and receiving my confirmation, would you be able to delete the topic from your forums? Just after everything will be OK.
We've just updated Stored Access Information from invisioncommunity.com Client Area.
Now you should have access to everything from our IPS installation.
Thank you!
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