Are you an actual "active customer"?, I don't doubt you are, I'm just wondering why you're not in the group. You need to be to log a ticket through the client.
While we're on the subject, the performance on my site increased after upgrading to 3.0.2
lol I was just wondering what had happened to the update since we hadn't heard anything for a while and thought I'd try and swap back to this skin, and as the screen refreshed, I saw this topic!.
I'm not really sure what it is any more, it does look like people are using it as a "shoutbox" whether that was the intention or not.
PS i'm all for ajax myself :P