Jump to content
Mark
 Share


4.0 - Moderation Part 5: Warnings

Effective moderation features are essential for online communities. Forums, blog entries and member-to-member messaging are particularly attractive for spam bots and nuisance users alike. IPS Social Suite has always been best in class when it comes to moderation features with features like the free IPS Spam Service that are completely unmatched by other web applications. Over this series of 5 blog entries I'm going to introduce you to some of the new moderation features in the IPS Community Suite 4.0.

Part 1: Setting up moderators
Part 2: Approval Queue
Part 3: Reports
Part 4: Effective Moderation
Part 5: Warnings





Introduction

A lot of what I'm going to cover in this blog entry is similar to the warning system in 3.x which was recently overhauled. Since warnings and moderations are such an important aspect of running a community though, I wanted to reintroduce the system, showing off the new UI for 4.0 and highlighting some of the tweaks that have been made.

The warnings system in the IPS Community Suite is point-based. When issuing a warning to a member, you select a reason, and each reason is tied to a number of points, and then when a member reaches a certain number of points, an action (such as to ban them from the site) is taken.

This is the setup page for reasons - I've set up each one to give one point which is never removed.



For each reason, I can choose if moderators can override that or not:




This is the setup page for actions:



I've set up a number of actions so that the following flow happens: You can control whether members can see their previous warnings or not. Moderator Permissions For each moderator you can control is they can see, issue and revoke warnings, and control how often they can give warnings: Viewing Warnings You will be able to see the current warning points for a member from their hover card (which shows whenever you hover your mouse over their name throughout the suite) and can see the details in their profile. Clicking on a warning brings up the details which show a link to the content the user posted which prompted the warning, the notes both for the member and for other moderators, and lists the actions taken (points given, if the member was suspended, etc.): In addition, when viewing content (posts, comments, etc.) if that post prompted a warning, this will be shown to moderators: Issuing Warnings When issuing a warning, selecting a reason will automatically fill in the number of points and actions to take based on the number of points the member already has (these can be changed if the administrator has allowed it). You can clearly see the pre-defined actions for each point level on the right. You can optionally add notes, both a note for the member and for other moderators. Acknowledging Warnings You can optionally set the system so that members have to acknowledge a warning before they can post again. When this is the case, the member will se a message on every page: Viewing the warning details will have a button allowing the member to acknowledge the warning: Even if you do not require warnings to be specifically acknowledged - members who have restrictions applied to their account (are on moderator queue, are restricted from posting or are banned) can clearly see this and the reason why. For example, this is what a member who is on moderator queue sees when making a comment: Revoking Warnings A new feature in 4.0 is that warnings can be revoked. You can reverse all the actions of the warning, or just delete the record of it:

    [*]On the first warning, nothing happens (it's a verbal warning only) [*]On the second warning, all posts the user makes for the next day will need to be approved by a moderator. [*]On the third warning, the user will be banned for one day and all posts the user makes for the next week will need to be approved by a moderator. [*]On the fourth warning, the user will be banned for a week. [*]On the fifth warning, the user will be permanently banned.
























































 Share

Comments

Recommended Comments



This is awesome.  Getting excited for 4.0 with every new blog post!  

 

I love the "have to acknowledge" before they can post again as well.   That will come in handy!  

 

Keep up the great work!

Link to comment
Share on other sites

This is awesome.  Getting excited for 4.0 with every new blog post!  

 

I love the "have to acknowledge" before they can post again as well.   That will come in handy!  

 

Keep up the great work!

 

That's already available in 3.x too just in case you missed it ;)

Link to comment
Share on other sites

Still would love the ability to pre-set member notes for individual warn reasons, along with some of the other things I mentioned here:

http://community.invisionpower.com/topic/395766-ips-4-and-the-warning-system/?p=2450577

 

Overall I would personally like to see more improvement to the warnings system, because it's one of the most stressing and time consuming things for me as a community administrator, but this does look nice so far.

Link to comment
Share on other sites

This is the setup page for reasons - I've set up each one to give one point which is never removed.
 
For each reason, I can choose if moderators can override that or not:

 

Maybe this is getting too complicated, but something I believe should be available are limits for overriding the default value.  For example, say you want the default to be to give a point with that point being option but you don't want more than one point to be given (ie, always less than two).  Or if it's a 10 point system, have 10 as the maximum with anything up to 10 being an optional value if it's overridden.

 

Some communities may come across a situation where a few posts are against the rules (maybe even the same rule) and once a point is given for that rule, anything made before that warning was issued gets counted but the staff still want the person to know about each violation that was discovered.  Thus, not giving any points except for violations made after the original warning was issued.  At the same time though, might want to make sure a moderator doesn't go overboard and give warnings with extra points.

 

So when a moderator can override the value, allow setting a minimum and maximum number of points.  Perhaps have that as the setting, and if the minimum or maximum are different from the default, then the option becomes available (ie, if all three values are the same, it can't be overridden, but if minimum or maximum are different, then it can be overridden).

Link to comment
Share on other sites

Very nice.

 

I'm hoping for some improvements for moderating in the ACP. e.g. an easy way to delete attachments over a certain age and or size. At the moment you can search for them but they need deleting one by one i.e. you have to put a checkmark in a box for every single one and then press the delete button where you delete a page at a time. Impossible to manage if you have tens of thousands of forum attachments.

Link to comment
Share on other sites

I'm so sorry for the font size I'm about to use.. just want this to be seen...
 
I just hope that when a member gets a warning - the unedited copy of the post which caused a member to get warned would be attached with the warning and it can be viewed in a popup window or something. because when a post is worth a warning I 95% of the time delete it. we need evidence so to keep you know. not just reasons.
 
sometimes its even for the benefit of the offender. lets say he made many posts that day. he got one warning for 'spamming'. how should he know which of his posts was considered as spamming? perhaps did made some really good posts that day, but one was bad? how should a moderator viewing his warning page see what kind of 'spamming' he did so he can look out for such type of spam in the future?

 
add that and warning section will be solid.
 
d7f733de48fc20079c8d6817537ec5d9164.jpg

Link to comment
Share on other sites

Very nice. I think this is as far as warnings should go though, it covers everything and anything else is in danger of making the disciplinary system over complicated. Re the "Content Count" thing, wouldn't "Contributions" be more appropriate, as in contributions to the community or website? Symantics I know.

Link to comment
Share on other sites

The new layout is very clear, tidy and well thought.

Congrats!

 

But pleaaaaase, give us the ability to attach a pre-defined note for each reason.

As this is very time consuming, my moderators beg me to have that functionality.

 

1 reason selected => 1 automatic pre-filled note

 

Pleaaaaaase!

Link to comment
Share on other sites

What about that FOLLOW THIS on user profile card ? Are we gonna follow a member now ? I mean, are gonna be notified about new topics, posts, etc ?

Why would they put this feature to not have the opportunity to receive notifications about the member followed?

 

It would be very stupid.

Link to comment
Share on other sites

Why would they put this feature to not have the opportunity to receive notifications about the member followed?

 

It would be very stupid.

 

Oh sorry... when I have a more questions, I'll let you know first. You make my day. NOTIFICATION seems a pretty OBVIOUS thing here. My questions wasn't IF I WILL RECEIVE notification... it was more like WHICH content to be followed, like POSTS, TOPICS, LIKES, etc.

 

Anyway, my question was to IPS STAFF and I'm waiting IPS to reply, so... :bye:

Link to comment
Share on other sites

 

Oh sorry... when I have a more questions, I'll let you know first. You make my day. NOTIFICATION seems a pretty OBVIOUS thing here. My questions wasn't IF I WILL RECEIVE notification... it was more like WHICH content to be followed, like POSTS, TOPICS, LIKES, etc.

 

Anyway, my question was to IPS STAFF and I'm waiting IPS to reply, so... :bye:

You are a little too pissed in my opinion. I think a developer's answer would be "Yes" because it's obvious. Your question is in my opinion very void. You talk like a person very excited. :smile:

 

On XenForo, it is possible so I do not see why this would not be possible on IP.Board.

 

Next time, do not attack people. I just wanted to reply to your question which is for me very obvious.

Link to comment
Share on other sites

I just hope that when a member gets a warning - the unedited copy of the post which caused a member to get warned would be attached with the warning and it can be viewed in a popup window or something. because when a post is worth a warning I 95% of the time delete it. we need evidence so to keep you know. not just reasons.

The way it is now it gives a copy of the content that was reported. Also if you read the earlier blog entry about reports, you'll see that a copy of the reported content (as it is) is made available.
http://community.invisionpower.com/blog/1174/entry-9596-40-moderation-part-2-reports/

As for a member being able to see the content of what they did wrong, I think that would be a good idea, provided that they can't see who reported them or what the reports say. ie, only the reported content. That way, they can see what it was that they said that got them in trouble. Even if they disagree with the decision, it could give them the opportunity to see it for themselves.
Link to comment
Share on other sites

The way it is now it gives a copy of the content that was reported. Also if you read the earlier blog entry about reports, you'll see that a copy of the reported content (as it is) is made available.
http://community.invisionpower.com/blog/1174/entry-9596-40-moderation-part-2-reports/

As for a member being able to see the content of what they did wrong, I think that would be a good idea, provided that they can't see who reported them or what the reports say. ie, only the reported content. That way, they can see what it was that they said that got them in trouble. Even if they disagree with the decision, it could give them the opportunity to see it for themselves.


agreed on that one.
Link to comment
Share on other sites

In "Acknowledging Warnings" the se(e) needs another e to it.

 

The person that was put on warning and their posts was being moderation, how can they contact the Admin/Mods if their private messages were turn off? With just making post to the forums there not much way for the a person being effect to contact Admin/Staffs which leaves them hanging without a way to speak to anybody on the subject. Any idea how this can be address within the new IPB 4.0 system?

Link to comment
Share on other sites




Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Add a comment...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...