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Support Responses

Just a quick note on support response times for those not on a guaranteed SLA:

We recognize and apologize for the recent slower than normal response times to support tickets. The release of IP.Board 2.2.0 is causing a huge increase in volume.

The influx of new tickets is starting to calm down and things should be returning to normal soon.

To speed resolution for your support tickets please be sure to include your login information in your original ticket. If you do not, the tech support team is forced to move on to another ticket which slows down the whole process.

Thanks for your understanding! We're working on catching up now.

As an example: from the date of this post, in the last 24 hours the tech support team has sent out 731 replies.

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