Reporting a glitch that has happened on our boards for a while now. I thought it was just me, but other members have no mentioned it.

At the top of many (but not every) private message threads, an old message appears. Different in each thread, and unrelated to the recipient. Usually, it's an old pm from a no longer registered member.

I would need some examples of this on your own site, then we can debug to see what is happening there for you

Here are 3 pms sent this week - note the very old pm from a no longer registered account gets inserted at the top, above my actual new pm.

This isnt something I am able to replicate, and to be honest its difficult to see how this could happen without it actively being attached to an account. Is there something unusual about that deleted account, as I notice they are all the same user? Also, do you have any 3rd party items running there? Have you disabled those to test?

Yes, it certainly is weird.

It doesn't happen just with that user, I could find other examples (and will soon).

In those specific examples, the user 'Duncan' is a current member, and the 2017 message injected prior to the message was from their old user account. Which made me wonder if it is something to do with their ISP?

Third-party items on our website are 'back to the top button, and another for displaying awards. Nothing to do with emails.

Is there perhaps a way to clear any storage of no longer active members pms. That would surely solve it.

Could you please clarify here. These are inactive used, or deleted users?

Deleted users - and the messages seem to be mostly from 2017?

I wondered if it could be because many of our users accounts are very old, mine for instance is over 20 years. Perhaps that is where the old messages are vomiting up into our pms?

We can ignore it, and have been, but it is not ideal.

Today I was looking at the messaging settings, and wondered if I set a cap on it, if the 2017 and older PMS would be purged by doing that? However we will still want to be able to send and receive new pms.

I cant honestly see how you would be able to see those outside of being part of that message. Please could you create a ticket with us? We can then get that looked into further, and escalated if needed. Ensure you provide an example member you are logged in as

shall do!