Cut support costs and improve customer outcomes? Win-win.
When customers have the information and tools to help themselves, problems are resolved faster, knowledge is shared and reliance on staff is reduced - a win for everyone.
Build powerful product knowledge hubs
These days, customers expect to be able to help themselves. They don't want to take a number and wait in a phone queue - they want to find relevant answers quickly and efficiently. That's why they turn to the internet.
Invision Community helps you improve customer outcomes by enabling your customers to help each other peer-to-peer, with a range of community apps and features designed specifically for knowledge sharing. Support costs are reduced because customers can find the answers they need, and satisfaction improves as problems are solved quicker.
Make it easy for customers to find solutions and they'll be more loyal to your brand.
Identify Brand Experts
Identify your most knowledgeable customers and make sure they get they the recognition they deserve.
Enable staff to focus on more important tasks, rather than repeating the same answers over and over.
Build Searchable Knowledge
Community answers are easily searchable & shareable, so future customers already have a knowledge pool.
Customers are able to help themselves by creating discussions or referencing past answers - 24/7.
Automatically highlight the best support content from your community on Facebook & Twitter, for even better visibility.
Customers can access your support community any time, from anywhere, on any device.