Larry

I want to thank you all for your feedback. I appreciate everyone who took the time to leave their thoughts and concerns. I've read every single one and replied to almost all of them.
Firstly, I want to say that I understand that the messaging that went out ahead of this update fell short of what you deserve, and I want to apologise for that.
After spending two days reading every single post, almost all concerns fall into these three areas:
1) The future of support
I've seen many people use the phrase 'no more support', which isn't true. I know the change from ticket support to staffed community support is a significant change, but I genuinely believe that it will benefit customers. I believe that we can create a living knowledge base of solved issues just like many brands do. For example, when I have a problem with my iPhone, I google it and invariably end up with a link to a topic within their support forums with a solved answer. I don't need to raise a ticket with them and wait for a reply.
There are many "what about" concerns mixed in, and I ask you to try the new staffed community support areas and give us your feedback once you've used it regularly. We will work with you based on that feedback and make improvements where it is needed.
We have custom functionality that shows our team links to your client accounts, including license keys, etc., so we know who you are and have all your information right next to the topic. You will never need to divulge personal information, or even your site URL if you do not want to.
If your support issue is complex or needs developer intervention, with a click of a button, our technicians can convert this into a ticket for you and we will continue to resolve the issue with you in that ticket.
You will be in safe hands.
2) Price Rises
We have not raised our prices for well over a decade. We've always been reluctant to do it and held off for too long, resulting in a large jump to make up for a lost time.
We can't reduce the prices to their pre-September levels, but we will be much more mindful of price rises in the future.
3) Annual Renewals
We want to simplify billing and reduce the number of invoices we need to send, and you need to pay. An annual invoice seemed logical to achieve this.
However, you have made it clear that moving to annual renewals affects your budgeting, and we have listened to that.
We have reverted this decision and have restored 6-month renewals in your client area. This is not a temporary one-off offer; it's a permanent change.
Again, I want to thank you all for being so vocal and passionate about Invision Community. We want to keep offering you the very best community platform to help your communities succeed.

As a long time client who also spent several years on the staff side of things here, I feel like I have a somewhat unique perspective of Invision.
I have zero issue with the price increase. Obviously nobody likes to pay more than they did previously, but I feel like I am still getting a good deal so it is fine with me. I actually prefer the annual payments, I do it for my hosting as well. 
When I was on staff, I saw how hard everyone on the team worked from the bottom to the top. Everything here was about making sure each client felt respected and treated equally. It didn't matter if you had a forum license only or every add-on in the book.
I think the new support method will actually end up being something clients prefer when they see it in action. A lot of tickets were things that fellow clients would have been able to answer quicker. Now, you not only have those clients but you have the great Invision staff as well handling the inquiries. You'll also be able to look back at previously posted threads and maybe find your answer quicker than ever.
If any company deserves the benefit of the doubt with this change, it is Invision.
I look forward to many more years here and hopefully these changes let Invision continue to grow and improve.

As a long time client who also spent several years on the staff side of things here, I feel like I have a somewhat unique perspective of Invision.
I have zero issue with the price increase. Obviously nobody likes to pay more than they did previously, but I feel like I am still getting a good deal so it is fine with me. I actually prefer the annual payments, I do it for my hosting as well. 
When I was on staff, I saw how hard everyone on the team worked from the bottom to the top. Everything here was about making sure each client felt respected and treated equally. It didn't matter if you had a forum license only or every add-on in the book.
I think the new support method will actually end up being something clients prefer when they see it in action. A lot of tickets were things that fellow clients would have been able to answer quicker. Now, you not only have those clients but you have the great Invision staff as well handling the inquiries. You'll also be able to look back at previously posted threads and maybe find your answer quicker than ever.
If any company deserves the benefit of the doubt with this change, it is Invision.
I look forward to many more years here and hopefully these changes let Invision continue to grow and improve.

As a long time client who also spent several years on the staff side of things here, I feel like I have a somewhat unique perspective of Invision.
I have zero issue with the price increase. Obviously nobody likes to pay more than they did previously, but I feel like I am still getting a good deal so it is fine with me. I actually prefer the annual payments, I do it for my hosting as well. 
When I was on staff, I saw how hard everyone on the team worked from the bottom to the top. Everything here was about making sure each client felt respected and treated equally. It didn't matter if you had a forum license only or every add-on in the book.
I think the new support method will actually end up being something clients prefer when they see it in action. A lot of tickets were things that fellow clients would have been able to answer quicker. Now, you not only have those clients but you have the great Invision staff as well handling the inquiries. You'll also be able to look back at previously posted threads and maybe find your answer quicker than ever.
If any company deserves the benefit of the doubt with this change, it is Invision.
I look forward to many more years here and hopefully these changes let Invision continue to grow and improve.

Worked fine following the upgrade. I have not encountered any issues with the social logins on 4.5 on my community.

That is a percentage field so it only goes up to 100. It wants to know the height of the logo image relative to the header bar, in percent.