Hi all,
I'm trying to test out a forum upgrade on my development site, and I'm running into issues. The site I'm upgrading has not been upgraded for some time, so is still running 4.5.4.2 which may be the cause of some of the issues.
Dev forum: qa-prod.domain.com
Prod: forums.domain.com
This does give a license validation error, but I assumed that this was okay, considering it's a private development site behind .htaccess authentication. forums.domain.com has a valid IPS license. Issues I'm experiencing with the upgrade:
1) On the upgrade page, it seems like various assets are not loading. I click through the prompts for the automatic upgrade, and the screen appears like this:
Reviewing the Javascript console, there are a number of assets there are not able to load for some reason:
[Error] Failed to load resource: the server responded with a status of 403 (Forbidden) (layout.css, line 0)
[Error] Failed to load resource: the server responded with a status of 403 (Forbidden) (reset.css, line 0)
[Error] Failed to load resource: the server responded with a status of 403 (Forbidden) (fonts.css, line 0)
I can't really work out where the permission error is coming from - the site on the subdomain was previously working correctly.
Nothing happens after this point - this is the last screen I see, prior to being locked out of the forums.
2) An error is flagged in the ACP in the upgrade section:
[[Template core/admin/applications/appRowAdditional is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
[[Template core/admin/applications/appRowDescription is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
This is flagged for each of the components of IPS.
I'm not sure if this is meant to be a transient error, whilst the upgrade takes place, or if this is blocking the upgrade from proceeding. Either way, the error has been there since I started the upgrade process, and I'm not able to resolve this.
I'm not sure which support tool this is referring to, and the support section in the ACP is now not accessible due to a PHP error.
Any help on how to proceed here would be appreciated!