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Matt

Management
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  1. Like
    Matt got a reaction from Ioannis D in Invision Community 4: Pages databases in Clubs   
    Finally, one of the most requested features for clubs in Invision Community is coming with our March 2024 release: Pages databases in Clubs.
    You may be surprised to see a new feature being introduced for Invision Community 4 during our flow of news for Invision Community 5, but as we're committed to Invision Community 4, we wanted to continue to bring optimizations and improvements to the platform.
    What is the benefit of this new feature?
    Clubs enable communities to host multiple micro-communities with many benefits. Clubs allow more specialized and focused discussions on specific topics. This can lead to higher-quality content and a deeper exploration of niche subjects that may get overlooked when posted on a busy forum. Clubs also offer the ability to tailor the community experience based on the needs of that community. That customization is what this feature focuses on.
    Pages is a powerful application that allows truly custom layouts for content areas. Simply by adjusting templates, you can create a news feed layout (it is what we use for this news blog area!) or something even more customized to your needs.
    The March 2024 release allows you to create Pages database categories directly inside clubs, including custom fields and templates.
    How does it work?
    Setting up your Pages database to allow clubs to use categories is simple. Simply allow categories to be created within clubs when creating or editing a database.

    Once that is done, club owners can add a Pages database category to their club in the same way they can add topics, galleries, etc.

    Once the Pages database category has been added, you can then add content as you would any other club area with the added features of Pages, including custom templates and custom fields.
    This example club uses a custom Pages database listing template to show the articles in a custom format along with custom field data.

    Likewise, viewing an article in this example club showcases the use of custom templates to present the content differently from the standard topic templates Invision Community uses elsewhere.

    Allowing Pages database categories inside clubs brings the opportunity for more complex custom areas making use of multiple custom fields along with truly custom layouts using templates. This is a great way to bring additional areas, such as news articles, into your club areas to compliment discussions.
    We hope you enjoy this feature, and if you have any comments, please leave them below!

    View full blog entry
  2. Like
    Matt got a reaction from Gary in Invision Community 5: Assign topics to moderators   
    Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
     
    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

     
    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
    We hope you are looking forward to this feature and look forward to any comments you may have.

    View full blog entry
  3. Like
    Matt got a reaction from Jelly Belly™ in Buying new self hosted licence - how to choose few applications?   
    We did an analysis of all our customers to work out the average renewal cost and buying habits. We made sure that the renewal price point was as close to the average as possible (we actually went under).
    We discussed the pricing at length and shared it with a handful of customers in a focus group to get thoughts and feedback, and tweaked accordingly.
    We have been as fair as we possibly can throughout this process. Undoubtably some may need to pay a bit more to unlock all that new functionality, but most will pay a bit less. We've found a pricing model that ensures the self-hosting version is viable for years to come.
    Invision Community v5 is the start of the next evolution for our community platform bringing in many features to help publish content, monetise the community and more. Just selling a forum app is a market in a serious decline.
    But you do not have to do anything. You can stick with your v4 license for as long as you wish. This is not a choice you need to make now, or even this year. Wait until v5 is out and then decide what is right for you. If it's not right for you, then be assured that v4 will remain supported for years to come.
  4. Like
    Matt got a reaction from SertKafiyE in Invision Community 5: Assign topics to moderators   
    Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
     
    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

     
    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
    We hope you are looking forward to this feature and look forward to any comments you may have.

    View full blog entry
  5. Like
    Matt got a reaction from abobader in Invision Community 5: Assign topics to moderators   
    Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
     
    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

     
    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
    We hope you are looking forward to this feature and look forward to any comments you may have.

    View full blog entry
  6. Like
    Matt got a reaction from Jim M in Invision Community 5: Assign topics to moderators   
    Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
     
    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

     
    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
    We hope you are looking forward to this feature and look forward to any comments you may have.

    View full blog entry
  7. Like
    Matt got a reaction from Maxxius in Invision Community 5: Assign topics to moderators   
    Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
     
    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

     
    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
    We hope you are looking forward to this feature and look forward to any comments you may have.

    View full blog entry
  8. Like
    Matt reacted to FanClub Mike in Invision Community 5: Assign topics to moderators   
    This is another super helpful addition. Thank you!
  9. Like
    Matt reacted to Jimi Wikman in Invision Community 5: Assign topics to moderators   
    First of all, this is great. Really great.
    Secondly, I think you are getting closer and closer to having all the ingredients for making a very nice ITSM tool for support purposes 🙂
  10. Like
    Matt got a reaction from konon in Invision Community 5: Assign topics to moderators   
    Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
     
    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

     
    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
    We hope you are looking forward to this feature and look forward to any comments you may have.

    View full blog entry
  11. Like
    Matt got a reaction from kmk in Invision Community 5: Assign topics to moderators   
    Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
     
    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

     
    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
    We hope you are looking forward to this feature and look forward to any comments you may have.

    View full blog entry
  12. Thanks
    Matt got a reaction from FanClub Mike in Invision Community 5: Assign topics to moderators   
    Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
     
    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

     
    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
    We hope you are looking forward to this feature and look forward to any comments you may have.

    View full blog entry
  13. Like
    Matt got a reaction from David N. in Invision Community 5: Assign topics to moderators   
    Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
     
    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

     
    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
    We hope you are looking forward to this feature and look forward to any comments you may have.

    View full blog entry
  14. Like
    Matt got a reaction from SeNioR- in Invision Community 5: Assign topics to moderators   
    Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
     
    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

     
    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
    We hope you are looking forward to this feature and look forward to any comments you may have.

    View full blog entry
  15. Like
    Matt got a reaction from Marc Stridgen in Invision Community 5: Assign topics to moderators   
    Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
     
    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

     
    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
    We hope you are looking forward to this feature and look forward to any comments you may have.

    View full blog entry
  16. Like
    Matt got a reaction from Meddysong in 4.7.16 bug: database filters broken   
    Added as an urgent bug to our tracker. We've got a few things we'll get fixed and then do a patch either later today or tomorrow.
  17. Like
    Matt got a reaction from Olivia Clark in Invision Community 4: Pages databases in Clubs   
    Finally, one of the most requested features for clubs in Invision Community is coming with our March 2024 release: Pages databases in Clubs.
    You may be surprised to see a new feature being introduced for Invision Community 4 during our flow of news for Invision Community 5, but as we're committed to Invision Community 4, we wanted to continue to bring optimizations and improvements to the platform.
    What is the benefit of this new feature?
    Clubs enable communities to host multiple micro-communities with many benefits. Clubs allow more specialized and focused discussions on specific topics. This can lead to higher-quality content and a deeper exploration of niche subjects that may get overlooked when posted on a busy forum. Clubs also offer the ability to tailor the community experience based on the needs of that community. That customization is what this feature focuses on.
    Pages is a powerful application that allows truly custom layouts for content areas. Simply by adjusting templates, you can create a news feed layout (it is what we use for this news blog area!) or something even more customized to your needs.
    The March 2024 release allows you to create Pages database categories directly inside clubs, including custom fields and templates.
    How does it work?
    Setting up your Pages database to allow clubs to use categories is simple. Simply allow categories to be created within clubs when creating or editing a database.

    Once that is done, club owners can add a Pages database category to their club in the same way they can add topics, galleries, etc.

    Once the Pages database category has been added, you can then add content as you would any other club area with the added features of Pages, including custom templates and custom fields.
    This example club uses a custom Pages database listing template to show the articles in a custom format along with custom field data.

    Likewise, viewing an article in this example club showcases the use of custom templates to present the content differently from the standard topic templates Invision Community uses elsewhere.

    Allowing Pages database categories inside clubs brings the opportunity for more complex custom areas making use of multiple custom fields along with truly custom layouts using templates. This is a great way to bring additional areas, such as news articles, into your club areas to compliment discussions.
    We hope you enjoy this feature, and if you have any comments, please leave them below!

    View full blog entry
  18. Thanks
    Matt got a reaction from SC36DC in Invision Community 5: The story so far...   
    New feature blog early next week. 🤔👀📰➡️👤
  19. Like
    Matt reacted to Mike Gholson in Things I need with Invision   
    Awesome, thank you!  I thought the removal of Marketplace was depreciating the 3rd party capability.  I appreciate the clarification and this is great to see.  Hopefully the 3rd party developers can still make enough money to continue updating and supporting the apps.
  20. Like
    Matt got a reaction from Gary in Invision Community 5: The story so far...   
    New feature blog early next week. 🤔👀📰➡️👤
  21. Like
    Matt got a reaction from shahed in Invision Community 5: The story so far...   
    Kind of.

    @Matt Finger is working hard on it as we speak. I don't want to say too much but we did a lot of research and picked the best solution in terms of development, stability and future functionality. More news soon. It's probably one most have never heard of but it is used widely. If anyone is worried about us using Froalo or TinyMCE, don't be. 😅
  22. Like
    Matt got a reaction from shahed in Invision Community 5: The story so far...   
    New feature blog early next week. 🤔👀📰➡️👤
  23. Like
    Matt got a reaction from SeNioR- in Invision Community 5: The story so far...   
    Kind of.

    @Matt Finger is working hard on it as we speak. I don't want to say too much but we did a lot of research and picked the best solution in terms of development, stability and future functionality. More news soon. It's probably one most have never heard of but it is used widely. If anyone is worried about us using Froalo or TinyMCE, don't be. 😅
  24. Like
    Matt got a reaction from SeNioR- in Invision Community 5: The story so far...   
    We looked at Quill, but no.
  25. Like
    Matt got a reaction from David N. in Invision Community 5: The story so far...   
    Kind of.

    @Matt Finger is working hard on it as we speak. I don't want to say too much but we did a lot of research and picked the best solution in terms of development, stability and future functionality. More news soon. It's probably one most have never heard of but it is used widely. If anyone is worried about us using Froalo or TinyMCE, don't be. 😅
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