Matt
Management
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Everything posted by Matt
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This is still the case. -
Appreciate the feedback, thanks! We're constantly looking for new ways to improve content discovery. There are already widgets you can use to show popular content when viewing a topic list but we're definitely open to any ideas.
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Invision Community is growing! We're currently recruiting three new roles, one full-time and two part-time. Applications are now closed, thank you to all those that applied. We'll be going through them over the next few weeks. It's been a very busy year for all of us at Invision Community and our continued success means that we're looking to expand our team even further with three new roles to fill. Invision Power Services, Inc. is behind the leading community software platform, Invision Community. Our tailored solutions serve clients of all sizes, from smaller communities to the world’s biggest brands. We are looking to kick start 2021 with a tight-knit customer-obsessed support team to build a positive support culture for our clients. All roles are fully remote-working. Customer Service Superstar We are in need of a full-time Customer Service Superstar, a new position within the company. You are solution-driven, customer-obsessed and passionate for cultivating a positive support culture for our clients. The person in this role: Answers client questions in a public-facing forum. Triages client requests to developers according to our processes. Deescalates problem or potential problem communications. Advocate for customers to our development team. Is comfortable with technology and willing to learn our platform. Why should you apply? You are a Customer Service Star - solution driven when helping clients. You are confident in conversing via forum style, public-facing support. You can clearly communicate both in writing and verbally. We primarily provide customer service in English. You see opportunity to streamline improvements to help our team better serve our clients. Excited about interacting with our clients within our community to build a vibrant support culture. You work well with a team remotely. You are personally organized, suited to excel in a remote work environment. Part-Time Community Support Assistant We are looking to add two part-time community support assistants to our growing team. You are self-motivated and focused on helping customers with support enquiries. Your role will be in assisting customers via a public-facing support forum. Ideally, you will have customer support experience, be familiar with our community platform and comfortable with technologies such as FTP, Amazon S3, PHP and MySQL. Work Location: Our company is headquartered in Lynchburg, Virginia with staff located around the world. These positions are remote working. Interested? Share your resume and characteristics that make you the best fit for this role. Please include your available work hours (timezone). As we are open to both entry-level and experienced applicants, you may choose to include a desired starting salary based on your own evaluation of your relevant skillset and experience. Apply now! Applications are now closed, thank you to all those that applied. We'll be going through them over the next few weeks. -
I would also say that if your community is small enough to fit on a shared server, you probably won't derive any real tangible benefit to running Redis. Redis is great to help large sites scale up and reduce database I/O but if that isn't a problem you need to solve, adding Redis onto the same server will just take resources from other areas and you won't really get any benefit.
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Unfortunately if a developer has abandoned the app or plug-in, then there's little we can do. We would not take ownership of the third party product and maintain it.
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Wouldn't it be great to know if a staff member had replied to a topic before you clicked to open it? When you're scanning a list of topics, knowing which have had a reply by a member of the community team can help decide which to read. Currently, you need to open the topic and scan the posts to see if there's a reply from the team. Happily, in our next release, we've made it clear which have had a reply by a member of a specific group. You can specify which groups to show as having replied via the Groups form in the Admin CP. The per-group setting in the Admin CP You can select to detect the group based on the member's primary group, secondary group or both. When viewing a list of topics, you will see a badge showing that a member of that group has replied. This simple feature will make it easier to highlight when important replies have been made to topics, which is a great addition for forums using the new 'solved' feature. Let me know below if you'll use this new feature and what you'd like to see in the future. -
This is a good idea.
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Cheers Jack, I'll do that.
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You originally quoted 51% as false positives, what you do think it could be now? Trying to capture spam is a constantly evolving process. Trends wax and wane. We tweak things to account for this but we can only do so after a trend has established itself. Given the size of your community and the number of registrations you get, I'd love to know more about your data and look at our capturing system to increase its accuracy.
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Thanks for the kind words, Brad! I appreciate you taking the time to share them.
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We were talking with them this week. Our approach is unusual in that there is not a single URL to push data through as its distributed software, so it's taking longer to approve. It's all positive though.
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It's a little unfair to think of any app as being isolated in terms of updates. Even though Gallery hasn't had a 'tear down' style revamp for 2 years, it doesn't mean that it's not received any updates. Simply by being part of the Invision Community ecosystem, it receives all the updates that the core gets, including UI updates, notification updates, performance updates, etc. Quite simply we do not feel that Gallery needs a major re-invention at this time.
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That's always a good tool to try if something isn't working right.
That's a @Charles thing. I'm not allowed near servers, right @TSP?
Thanks, I've fixed those links in the descriptions.
Hi, I'm sorry for the delay in getting back to you. We have been discussing this ticket internally, but we should have updated you on that so you're kept in the loop. I've just given you an update in the ticket.
One thing to keep in mind with topic views is that with guest page caching, most guest views will not be counted. In addition to that, if you have a CDN in front of your web servers (as you would want to do, and we do with our cloud plans), then it's even less frequently that guest counts are recorded. So while we can add the topic view count in there, it's not really reflective of the actual traffic that one topic gets. Google Analytics is much better for getting statistical data on this level as it records every hit via a JS API. I'm not against adding topic views in that block if it's clear what the number represents.
No problem, it's what we're here for. 🙂
Just for those reading, I'm working with FZ on their site. The core issue is that the thumbnails being generated by PHP and GD are currently larger than the originals (in some cases 300% larger!), due to the image quality being set to 100. I've been testing out various percentages and around 85% is the sweet spot and is now generating thumbnails less than the original (around 50% or less) with no real noticeable drop in quality. 100% tries very hard to preserve images, including artefacts caused by the compression of the original.
If you genuinely believe those files to be Ok (original files, and writeable) then you can add: \define( 'UPGRADE_MD5_CHECK', FALSE ); In your constants.php file. This prevents the file check from occurring.
There is no 'fault' - there's just an approval process to go through, and we are currently proceeding through that process now.
I understand that. We've tried to keep everyone informed as much as possible with blogs like this. We also push this to our social media channels and do a monthly newsletter. I'm not sure how else to get this information out.
