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Posts posted by Matt

  1. Ehren will be covering the theme editor in more depth very soon. I stole a little of his thunder with that gif but I see a lot of concern about new views and how they fit in with their community, so I wanted to show just how easy it is to toggle between them.

    It's also worth mentioning that these layout options are per-theme and not global as they used to be, so you can mix and match across your community as you see fit.

  2. Just now, opentype said:

    Some nice ideas there. 
    I’m not a fan of minimizing the user info in the topic view though. The personal touch of clearly seeing who you are interacting with is getting more important these days, not less. If anything, this view should only be triggered if there is not enough space, not in full desktop view. As a typographer, the example screenshot is painful to look at.  3 posts with just one or two lines each that are waaaaaaaay too long for comfortable reading. This was always a problem with a default IPS installations but now it was made worse, not better. If the user info remains to the side, it also improves the readability of the post content. 

    No two sites are the same, which is why we've made it very simple to switch between layout types. More on that very soon.

  3. Just now, Aerodynamic said:

    This is remarkable. I love the new content scrolling feature on mobile. I'm this

    So Close Atp GIF by Tennis TV

    close on dropping XenForo and migrating to Invision Community. 😅

    Brilliant work to everyone involved. I love the new sidebar. Very cool to be able to link additional threads, forums or other features that are popular. Also, I didn't know Ehren was part of the IC Team. 😄 Good asset !

    Ehren is a superstar, he's barely scratched the surface on what he's been working on for the past six months. I'm really excited by these new views and the sidebar mode gives a very desktop app like experience, whereas the new mobile view is truly fit for purpose and not just a squished desktop view.

  4. I'm honestly unsure. I think it's two factors, the first being that the downtime was intermittent with degraded performance (1-2 mins down, then 5-6 up) - but pages were being returned and that it only affected about 15% of our client sites. I guess Uptime rounds up or down and it wasn't statistically significant when balanced with the entire network and 24 hour period.

    If you look at our site which was in the affected 15%, then you can see the short periods of true downtime between slower page loads - but it was a few minutes at a time.

    Could contain: Page, Text



  5. When we are hit by a network attack (which happens daily), our automation launches new instances to meet demand. On some occasions (a few times this year) there may be some degraded performance for between 1 and 5 minutes while scaling launches.

    Earlier in the year we had an outage with our upstream provider which was incredibly frustrating.

    No one likes degraded performance or downtime, let alone our team who are woken by automated alarms at 2am to come and deal with it, but it's the nature of the internet. When you compile a list it may look significant, but it's still just tiny blips in an otherwise robust service. We really do our best to minimise disruption and we'll continue to revise our alarms, scaling and database instances.

  6. Looking through David's ticket history, I can see there have been some difficult to track issues that impact his community only and aren't indicative of the greater experience, these seem more around database optimisation for his community or slow outbound connections. It's something our support team are working with David on.

  7. Hi David,

    Any period of degraded performance is frustrating for us all. We have put a lot of energy and cost into ensuring our systems stay online and weather even the most persistent online storms but very rarely some do get through and we need to tweak our protection.

    Looking back at our independently monitored uptime, we have a 99.9% uptime record with very few periods of significant downtime since Jan 1st 2023. What happened in the early hours of the morning was inconsistent with our long standing performance records and we do not take it lightly.

    Could contain: Page, Text

    We continue to improve our systems and will keep you updated of any changes.

    Thank you again for your patience.

    You, or anyone else reading is very welcome to submit a support ticket if they have any questions or concerns.

    You are welcome to bookmark and review our independent status page: https://status.invisioncommunity.com

    P.S. I'm going to move this to the existing topic.

  8. We're still gathering data, but we experienced a significant network attack between 11:00pm and 3:15am EDT which affected roughly 15% of our client accounts who experienced degraded performance and short pockets of intermittent downtime. It has since been resolved but we'll need to do a closer look at the data during US office hours for a more complete and accurate picture.

  9. 1 hour ago, abobader said:

    Yes, always good news to use new build of the software, the only consideration for 3rd party apps we had already.

    @Matt Do the dev's already have info about the new coming v5, if not, when, so we can start working with them either for the update or doing new apps. Thanks.

    We've released some news on Invision Community Five, but third party developers won't have enough information to get started on updating their apps. We're at the peak of the mountain now and ready to start showing more in the coming weeks.

    I am really excited to start showing off the culmination of just under six month's work from our team.

  10. No dates, but we're unlikely to release a major new version around a public holiday when our team are enjoying time away with their family. You'll definitely see more of Invision Community 5 this year.

    In terms of the JS bundling changes, the answer is 'no' but not 'never'. We want Invision Community 5 to be the start of something new, and we'll be converting JS over to native and changing how things are bundled over the early part of its lifecycle. We didn't want to add another 6-9 months onto its development schedule to rewrite all the JS which is a massive undertaking and offers very slim benefits to almost everyone outside of Google speed tests.

  11. On 9/9/2023 at 5:22 PM, Randy Calvert said:

    No. Moving to v5 will require accepting the new license terms. If you want to accept those terms early, you can gain access to the new pricing structure immediately including having access to all of the applications.  

    Those that do not want the new terms can stay on v4. 

    This is correct.

    We have a new license for v5 which alters the renewal structure and removes the ability to "mix and match" apps. To download v5, you'd need to first switch licenses via the client centre. To be clear, you won't need to re-purchase a new license, just agree to switch to the v5 license.

  12. For caching to be effective, it needs to be more a long enough period of time to make it worth storing, but short enough that content is updated regularly.

    A 30 second cache will increase overhead but for very little benefit. We have found that the 15 minute cache is the best balance between overhead and usefulness. We have "realtime" activity for cloud customers so you can always see who is active in a topic regardless of caching and when members log in, they are served live pages, not the cached ones.

  13. Cloud customers do get tickets. The ticket was sent in around 1am our time Sunday morning. I responded around 8:30am and got the help of Marc to investigate the issue. 

    We have auto renewing SSL certificates which rely on a CNAME being added to the domain which we inform the customer at the time they sign up. 

    On this occasion the CNAME is missing from the domain name which we do not control so the auto renewal is flagged as PENDING on our side. As soon as the CNAME entry has been added, it’ll auto renew. 

    So to be clear, the customer got support on a Sunday morning by two members of our team for an issue that was with the domain name we do not control. 

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