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Posts posted by Matt

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  1. Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.

    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.

    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.

    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.


    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.

    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

    Could contain: File, Page, Text, Webpage, Computer, Electronics, Laptop, Pc


    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.

    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Could contain: Page, Text, File, Electronics, Mobile Phone, Phone, Person

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    Could contain: Text, Page

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Could contain: File, Page, Text, Webpage, Computer Hardware, Electronics, Hardware, Monitor, Screen

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.

    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.

    We hope you are looking forward to this feature and look forward to any comments you may have.

    View full blog entry

  2. 6 hours ago, opentype said:

    Excited Season 4 GIF by The Office

    How exactly are permissions handled? So far, we have ACP page permissions, database permissions, category permissions and even field permissions. What of that is honored or ignored?

    For example, can I have clubs-only database or do I need to make the database available to members globally in order for it to show up in clubs?

    It's all honoured, so if the member doesn't have access to that database as they would normally, then they won't be able to add the categories.

    4 hours ago, TKO74 said:

    How does it work?
    I've activated "Yes, allow categories[...]" in two existing databases but there is no "articles" in dropdown "Manage Club" to choose!?

    Does your logged in member have permission to view the database?

  3. Finally, one of the most requested features for clubs in Invision Community is coming with our March 2024 release: Pages databases in Clubs.

    You may be surprised to see a new feature being introduced for Invision Community 4 during our flow of news for Invision Community 5, but as we're committed to Invision Community 4, we wanted to continue to bring optimizations and improvements to the platform.

    What is the benefit of this new feature?
    Clubs enable communities to host multiple micro-communities with many benefits. Clubs allow more specialized and focused discussions on specific topics. This can lead to higher-quality content and a deeper exploration of niche subjects that may get overlooked when posted on a busy forum. Clubs also offer the ability to tailor the community experience based on the needs of that community. That customization is what this feature focuses on.

    Pages is a powerful application that allows truly custom layouts for content areas. Simply by adjusting templates, you can create a news feed layout (it is what we use for this news blog area!) or something even more customized to your needs.

    The March 2024 release allows you to create Pages database categories directly inside clubs, including custom fields and templates.

    How does it work?
    Setting up your Pages database to allow clubs to use categories is simple. Simply allow categories to be created within clubs when creating or editing a database.

    Could contain: Page, Text, Paper

    Once that is done, club owners can add a Pages database category to their club in the same way they can add topics, galleries, etc.


    Once the Pages database category has been added, you can then add content as you would any other club area with the added features of Pages, including custom templates and custom fields.

    This example club uses a custom Pages database listing template to show the articles in a custom format along with custom field data.

    Could contain: File, Webpage

    Likewise, viewing an article in this example club showcases the use of custom templates to present the content differently from the standard topic templates Invision Community uses elsewhere.

    Could contain: File, Webpage

    Allowing Pages database categories inside clubs brings the opportunity for more complex custom areas making use of multiple custom fields along with truly custom layouts using templates. This is a great way to bring additional areas, such as news articles, into your club areas to compliment discussions.

    We hope you enjoy this feature, and if you have any comments, please leave them below!

    View full blog entry

  4. On 2/21/2024 at 3:14 PM, Dreadknux said:

    Studying Page Turner GIF by US National Archives

    I'm enjoying the story so far, but can we get some more chapters to complete the book? 😄 I enjoyed the once-a-week cadence of reveals a few months ago, and I'm hoping we're near the end of our mid-season break and can return to that? 🙏

    We have a few more things to announce, but we're just finalising our internal reviews. I want to do a status update on v5 early next week and outline the next steps.

  5. On 2/24/2024 at 6:21 AM, WebCMS said:

    Google’s official guidelines are clear about this: you should not use non-ASCII characters in your URL, if you want it to be as well-optimised as possible. 

    Guess it sucks if you're Chinese, Japanese, etc? They'll get no URL at all other than the ID. French and other languages that use accents will just have whole letters missing too?

    I do not think for one second that Google will punish you for using non ASCII characters. It's all UTF8MB4 so who cares?

    Spend more time managing your community and less time worrying about what the URL looks like when you paste it and that investment in time will server you much better.

  6. This is a significant difference between unsolicited mail/newsletters and notification emails though. That said, we do have appropriate links to adjust or stop emails.

    "Starting in April, senders of unwanted mass emails to Gmail users will begin to see message rejections" - "unwanted" doing the heavy lifting in that line.

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