Sarah L

Hello. I want to turn off my club forums. I've disabled them in the AdminCP but they're still showing on the front end. I've cleared my cache and still no change. Is there a way I can get rid of them on the front end please? Thanks

Our users are unable to log into our forum. I just tried to log into admin CP and got this message - but can't actually get INTO the admin section to do anything about it: [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Any advice? Our forums are an integral part of our events and we're going to have to run one without it today. Thanks.

We have a fairly urgent issue with our SSO plugin as we're getting this error message across the board, even for admins: Error code: 2SSO129/1 This seem to be connected to the plugin but I don't have the technical knowledge to figure out what and our website devs won't help because it's to do with Invision. I managed to get into the admin section and got this message also: How do I check if a plugin needs updating/renewing? I contacted the plugin owner about a separate issue last week but haven't had a reply about this yet. Any advice in the meantime would be enormously appreciated. Thanks.

Hi, we have an invision v4.7.4 forum connected to our Wordpress site with a dual login system (if they sign into the website they are also signed into the forum). We're having trouble with users being logged out by the system after a short period of time - sometimes while in the middle of writing a post! Previously when this happened the forum would save their draft for them but this is no longer the case either, resulting in some pretty annoyed users. We've checked with our WP devs that it's not a plug-in or issue on the Wordpress side of things but they can't figure it out so suggested it might be an Invision issue. Can anyone give me some advice to pass back to them, please? Thanks.