Linux-Is-Best

To celebrate Invision Community turning 20-years-old (an eternity in Internet years), I interviewed the company's founding fathers.
Ahh the good ol' days. Remember simpler times?
This new video interview touches on Invision Community's past, present and future thanks to the invaluable insight from  @Charles, @Matt and @Lindy. 
 
In our chat together, these gentlemen...
 
Take a nostalgic trip down memory lane and reflect on the company's origins Explain the power of community amidst the social media boom Offer advice for new community leaders on how to grow Share some of the biggest changes to the platform Recant fond memories from the earlier days Reveal a teaser of what's next for Invision Community  
Noteworthy quotes:
Charles:
 
Lindy:
 
Matt:
 
Thoughts on the interview? We'd love to hear from you in the comments! 🎂 

Invision Community's latest update, 4.6, is officially out! 
To celebrate, we hosted a live event on Zoom.
I, alongside two of the three Invision Community co-founders @Charles and @Matt (shout-out to @Lindy) sat down for a roundtable talk to chat about some of the slickest features 4.6 has to offer.
If you'd like to refresh your memory with exactly what features we implemented in 4.6, check out our detailed blog post (after you're done watching our live event above, of course). 
It includes:
Achievements Spam Improvements Health dashboard Web app and push notifications Anonymous posting Solved content Show when a team member has replied
Did you catch the low-key Smart Community announcement? 🙃

We also wanted to take the time to answer a few questions we received during the live event that we couldn't get to in the moment.
Question: regarding the anonymous posting... is it completely anonymous (like no record is stored of who posted it) or is just a pseudo thing, like it shows "anonymous" but admins/mods can see who posted it?

Answer: The community owner can choose whether moderators can see the true identity of the user. This uses the built in moderator permissions so they can have it so all moderators, just specific moderators or nobody can see this info.
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Question: Is the translation service be hosted by IPS or do we need to use Google or Bing services on our community?
Answer: It will be a turnkey service provided by Invision Community.
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Question: Does Achievements show how many x Points are left to the next level?
Answer: Yup!

 
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Question: When will Smart Community be available?
Unsatisfying Answer: We are excited to share more details on Smart Community soon!
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We appreciate you participating / watching our first-ever live event. We're planning on doing more, so keep an eye out for the next one.
Thoughts? Comments? Questions? Concerns? Drop us a line in the comments!

Nearly two decades ago, Invision Community President, @Charles , set out to make a leading online community platform. 
Around that time, Charles also met his now-husband of 18-years and hasn't looked back since. Until now. 
Behind the code, product updates and newsletters are a group of people who share a passion for community building. Considering how volatile and toxic the Internet can be, we want to become more visible, transparent and vulnerable.  To help you familiarize yourself with the masterminds behind Invision Community, starting with Charles, we're kicking off a new series that'll highlight our team.
I interviewed Charles for the first installment. In it, he commented on the state of the Internet: "I do think some times, for or better or for worse, people forget there are real people on the other end," he said.
Mr. Warner also touched on Invision Community's evolution over the years. 
"People don't like change. No one likes change," Charles said, adding "sometimes you say, 'we really need to change something' either in the software, or how you do things, and people push back. It might be we change a feature or maybe internally we change the way we do something. Sometimes you have to move forward. Sometimes it's irritating at first. 'Why did you change that?!' And also you have to recognize that sometimes you're wrong. Sometimes you might change something [and think], 'no, it's not better...' I really find that that's a big thing – to constantly be looking at all those other options and try stuff out. It doesn't harm [anything] to try things."
And in the spirit of Pride Month, Charles opened up about being part of the LGBTQ community and also President of a successful company. He hopes it'll inspire others.
 

The full interview is available to watch up top. 
After watching, please drop us a line in the comments and let us know your thoughts! 🌈 

Spam is as much a part of life on the internet as emoji overuse, serial GIF abuse and regretful tweeting.
But I'm not here to talk about how I conduct myself online; I wanted to talk about three spam improvements coming to Invision Community 4.6.
As you may be aware, Invision Community has its own Spam Defense functionality, which uses a mixture of crowdsourced data, publicly available data and our own special sauce to help reduce the number of spam accounts that get through the registration system. Invision Community also has several other tools to mitigate spam post-registration.
These tools have served us well, but as spammers evolve, so must our systems. Here's what's coming to our next release.
Spam Defense Scoring
I can't divulge too much on our Spam Defense system lest we give spammers targeting Invision Community information that can assist them. Still, we have made several changes to our Spam Defense system.  These include rebalancing the score thresholds, checking against known TOR networks and proxies and using other data in the public domain to inform our scoring decisions.
Spam Defense Blocking
The current implementation of our Spam Defense only allows options to either prevent registration entirely or put the registration in an approval queue. However, the days when Spam Bots stood out from normal registrations are long gone, and it's hard to know if an account in an approval queue is legitimate or not.
In 4.6, we've added a new Spam Defense option that you can choose to allow the registration but put the new members into the posting approval queue, meaning their posts will need moderator approval before being published.

This reduces the decision burden and makes it easier to take a chance on a low score from the Spam Defense system and review their posts before they are made public.
Word Filters
We have added a new option to the Word Filters to allow content containing specific words or phrases to be held for moderator approval where the author has less than a set threshold of posts.
For example, you may notice an increase in spam targeting "CBD Oil" and add it to the word filter list to hold the content for moderator approval. This works great and captures a good number of spam posts; however, your regular members get frustrated when they want to talk about CDB Oil in their posts.
This new option allows you to set a trust level for allowing these words to be used without capturing them for approval.

We hope these three changes to our spam controls will reduce the level of spam you get in your community!
I'd love to know what's the weirdest spam (that is safe for work!) you've seen in your community.

One of the overarching goals for any community leader is to shine a bright light on your members. Their contributions should be publicly recognized. Now with Invision Community’s new Achievements system... you can!
Achievements is Invision Community’s native gamification system baked into our latest update, 4.6. 
We’ve dreamed up innovative actions for community leaders to publicly recognize members who show up and participate in meaningful ways.
Award Points and badges based on conditional Rules!
Here’s what you need to know...

 

Points
Our Achievements Points system keeps a running tally of Points. Members may earn Points in a multitude of ways. Essentially, it’s achieved by participating in the community. 
Create a topic? Points! Post a reply? Points! Follow another member? Nothing. Just kidding… Points!!!
This is done through creating Rules.

 

Rules
Rules are actionable processes set up in the admin panel. 
Here are what members can earn Points for:
When a...
Member joins a club Reaction is given New poll is created User follows a content item Review is posted Member logs in for the first time that day New club is created Content item/comment is promoted or featured Comment/reply is posted User follows a forum, blog, gallery, category etc User votes on a poll User is followed New content item is posted Post is marked as best answer There are also corresponding When/Then Rules for each item listed above. 
When this action happens, then this subsequent action happens.
Example: when a member posts 10 times, then this Badge is awarded.
 

 
 

Badges
Community leaders can also create specific Rules when deciding what actions earn Badges. 
For example, reward your members with a Badge for visiting your community for 20 days.
Once a member reaches 20 visits or more over 20 days, the Achievements system will automatically award them a ‘20 Visits’ Badge you’ve previously created.
 

 
 
Ranks
In 4.6, we’ve completely revamped our Ranks system to communicate with Achievements. 
Achievements’ Ranks system will replace our previous Ranks system*
Set up different Ranks based on how many Points a member earns. Ranks display a members’ perceived value to the community. The higher a members’ Rank, the greater their influence because the more they’ve participated. 
Ranks are currently for prestige at the moment. 
Here's our example for a pretend Coconut community:
 
 

 

There’s a lot of information to absorb here, but if there’s anything to take away from this blog post it’s this: empower your contributing members with Achievements and watch your community grow. It creates an immersive and elevated experience for your die-hards. And hey, who doesn’t love to earn? 
When 4.6 and Achievements is officially released for all, we’ll hold a live Q&A event for you to join and ask any questions you may have.
Props? Concerns? Comments? Questions? We’d love for you to sound off in the comments! Not only because we want to hear from you, but because it’ll earn you some sweet, sweet Points, too!

Community sharing is community caring.
Take it from me: prominently curating your members’ content will profoundly accelerate growth. It’s also pretty darn fun. 
I’ve run my company, BreatheHeavy, since 2004. While many online businesses shuttered because of social media’s looming presence, mine thrived because of the community. Full disclosure? I had no idea creating a community back in 2004 would become the not-so-secret ingredient to staying alive. Ahh, if only I knew then what I know now.
Hindsight is 20/20 (that number gives me anxiety, am I right?), but I never fully understood or appreciated how immensely game-changing community building is. 
Related: The Importance of Moderation, err... Community Guidance (New Video!)
In the past, I focused my efforts on writing news articles (in Wordpress) while my Invision Community community ran rampant. I felt my presence needed to take center stage. That cast a shadow on my community and thus my members. I unintentionally muted their voices by exclusively promoting mine. 
That was a colossal mistake, but the greatest learning lesson. 
One year ago, I decided to pivot and shift all my energy towards fostering my community; the results were astounding! I saw more than a 100% increase in unique visits compared to the previous year. 


 
The most powerful change I made was shining a light on the content my members created.
My website went from being a news site to a community. 
I constructed a new homepage that featured topics created by myself AND my members. This not only manifested a dynamic, constantly varied homepage, but also incentivized members to post thought-provoking and engaging topics in the hopes their content gets featured. 
In my community, topics that are featured on the homepage are considerably more viewed and commented on than topics that aren’t. I suspect you’d find similar results.
Here’s how I set up my new homepage:
I utilized Invision Community’s custom blocks feature. It’s available with the Pages application.
I created a new block plugin, selected “topic feed” from the list, then set the permissions in the Feed Configuration tab to only show “featured” topics from members. I also used @opentype's SuperTopics plugin to give a more-polished look. Might sound a bit complex, but it’s rather intuitive. 
Community leaders can “feature” members’ content by selecting their topic and in the moderation panel, tap “Feature.” 
 


Our Picks
“Featuring” content isn’t the only powerful tool Invision Community has baked into its software to highlight your members’ content. We’ve also carefully crafted a promotion option to manually select content that’s included on the “Our Picks” page and corresponding block. This is another powerful method to curate community content. 
We created a guide on how to set up promotion/our picks.


 
With great power comes great responsibility
The ability to “feature” content is a privilege only moderators in your community should have access to – at least in the beginning. Avoid giving any member the ability to freely feature their own content onto the homepage - instead, focus on manually curating the content. Be selective and choose what topics you want to represent your community. 
By creating a standard, your homepage won’t feature any and all content. Instead, it’ll display items you believe will pack the greatest punch. 
Featuring your members' content visibly shows your desire to embrace your community. It’s one thing to comment on members’ topics, it’s another to feature and promote them for all to see. That’s the secret sauce of curation. 
Do you agree? Disagree? Have any suggestions? Curate content in your own community? How many questions can I ask in a row? Drop us a line in the comments below! 

Moderation feels a bit like an outdated term created pre-social media, but it stuck. We’d like to re-frame your thinking in terms of guiding your community versus moderating it.
 

Guidance is an essential component to any thriving community because it creates structure and boundaries for the community.
Oftentimes, people think community guidance is about restriction, but in reality it allows your community to express itself in a healthy way. 
All communities run into issues unless there are clear guidelines laid out for all members. It only takes a couple of toxic trolls to bring down an entire community of thousands of members.
As a community leader, it's important to find the balance between allowing freedom of speech and restricting what people can and can't say. 
An Internet troll tends to want to see what they can get away with and push the boundaries to the brink. They’ll claim that they are not allowed to speak their mind, but I want to stress the importance this:
Freedom of speech has some limitations. 
For instance, you can't just shout ‘FIRE!’ in a crowded room because you believe you have the right to freedom of speech (though some would argue you can, which is why guidance is imperative). There are certain rules that everyone needs to follow in order for an online community to function.


 
The first thing you'll want to do when guiding your community is... to create community guidelines.
These guidelines must be visible and easy to access. There, you can lay out all the nitty-gritty rules you want, but essentially it should boil down to this:
Be kind. 
Treat people with respect when posting and remember that there’s a person behind the user name. It's important not to hide behind anonymity just because you can. 
Being a part of the community means that all members must abide by these guidelines.
Now what happens if someone "breaks the rules” or ignores these guidelines? As your community’s leader how do you proceed?
You do so by creating actionable rules that can adversely affect a member’s standing in your community if they break them. 
I know that sounds kind of threatening, but it's important to establish to your community that you're there for them and that your priority is to hear them out, but at the same time you must take action to keep the peace. 
Invision Community has automatic moderation tools and a warning system section baked into the software. Below is a snapshot of Invision Community's administration panel where community leaders may set up custom automatic moderation rules:
 


Tap here for more specific information on how to implement community guidance/moderation to your community. 
One important component to these rules is that you enforce them across-the-board to all members and do so consistently. 
If you leave the door open for one member and not another, it's going to create an unwanted hierarchy and instigate chaos.
One of the best ways to be consistent is by walking the walk. 
Show your community how you want them to post by posting and contributing that way yourself. What that does is it sets a visible precedent.
From there, you'll begin to notice other community members contributing in a way that is similar to you (lead by example).
This is a great opportunity to consider them to join a new moderators team. Whether they are paid moderators or are volunteering their time, you still want them to be mini leaders inside your community. It's important that you are a positive role model for them. 
Watch the video up top, then drop us a line in the comments! And hey, while I've got you... check out what our own community has to say about moderation (aka community guidance 😉).
 
Remember, guiding your community starts from the top (a.k.a. you!). Now get out there and moder-... guide!
Stay tuned for more Invision Community video content coming soon!

Invision Community has an exciting opportunity for an experienced PHP developer to join our team.
Invision Power Services, Inc. is behind the leading community software platform, Invision Community. Our tailored solutions serve clients of all sizes, from smaller communities to the world’s biggest brands.
We have been on the forefront of independent and white label engagement communities since 2002.
The Role
As a back end PHP developer, you will be working closely within a tight nimble team. You are a clear thinking problem solver and are able to demonstrate skills in creativity and innovation with the ability to meet deadlines. You thrive when given a brief and create well structured efficient code.
Your role will be varied and involve bug fixing, peer reviews, helping refine a technical specification and contribute code towards new functionality for Invision Community.
The position is remote, but it will require significant overlap with the EST working day. We offer a friendly relaxed environment with an established team who have a passion for what they do. There is an opportunity to learn from others and progress into more senior roles.
Key Responsibilities
Write well designed testable efficient code by using sound development processes Cooperate with other team members to develop new features Gather and refine specifications are requirements based on technical needs Create and maintain software documentation The most important characteristic is a willingness to learn and to take on new challenges. The role is varied and you can be working on a launch with an enterprise customer or crafting code for our latest features depending on priorities.

Skills & Experience
Significant experience as a PHP developer in a commercial environment Experience with MySQL. Experience with github. Experience with various web services such as OAuth, SAML, REST, etc. Experience working within a team with a strong culture. Some experience with HTML, CSS and JS. Worked on large scale applications. Confident with modern OOP standards including traits, etc. The depth of experience can vary between developers. Please apply even if some of these areas are not your strongest points. We can offer training and mentoring for the right candidate and our team is very supportive.

Location
Remote but must be available for a significant portion of 9-5 EST working day.
Salary
Dependent on experience. Please submit your salary expectations on the application form.
How To Apply
Please complete the application form giving us as much information as possible.

Harness the force as a community leader.

A long time ago in the Interwebs far, far away... I proudly signed off all my posts and emails with the title: Owner, Administrator. Anyone in a 10-mile digital radius from me was made well aware:
I AM AN OWNER AND ADMINISTRATOR. I AM IMPORTANT I PROMISE. I OWN AND ADMINISTRATE!!! 
Granted I held off on the all-caps, but still.
My assertion permeated throughout all areas of my online presence. 
Though well-intentioned, my identity as an administrator pushed me away from the community I fostered. 
I focused more on growing the group rather than being part of the group, thus creating an unspoken hierarchy that placed my members below me. 
Recognizing your members are living, breathing, sentient people is one of the most important aspects of community building, but I couldn’t see the forest from the trees. 
Part of me enjoyed the authority and power attached to my role as the website’s administrator. But with that power came isolating separation – the dark side if you will. 

A community I unknowingly built was unrelatable to me because I was unrelatable to them. Is it possible to remove “me” and “them” from the equation entirely and replace it with an “us?” 
Our community members aren’t naive to the fact that someone does technically own the community, and that part of your role as a community leader is administrating. It’s less about the title and more of the mindset. How can you connect with your community? By being relatable and approachable. Better yet? Leading by example.

Become a community leader
Shifting your interpersonal narrative from administrator to community leader can profoundly change your community’s culture for the better. 
As a community leader, you’ll inevitably perform administrative tasks, including the nitty gritty like group promotions, moderating and reputation (all critical functions for a high-functioning community). However, it’s possible to execute said functions while cloaked under anonymity that the administrator title can provide (that’s not necessarily good or bad, it just is). An important component to community leading is visibility.

For many years, I made sure my Invision Community software was up-to-date, licenses paid, the registration system worked, spam defense was light-saber slicing the plastic-surgery-gambling bots to Tatooine. I was a fantastic administrator, but my presence from my community, the very place I worked tirelessly to keep running, was sorely missed. 
The moment I went “all-in,” meaning I decided to become an integral part of my community outside of the administrator role (by commenting on members’ topics, responding back in private message group chats, reacting to content, listening to feedback and opening up about real-life success and failures) is the moment I evolved into a community leader. I wanted to be seen.
My deliberate change of self perception produced exponential growth in terms of traffic and new registrations. More importantly, I became a better community leader. 
I feel compelled to not only share pop music news with my community, but also what’s going on in my life. It wasn’t a comfortable transition, but a necessary one. Upon stripping away my title from administrator to community leader, I became a role model. I became someone my members came to for more than just technical forum advice. They wanted to see how I was doing. They wanted to share their wins and losses with me after seeing me succeed and fail in public. They saw me as a person; a leader. 
At the end of the day, community leading means forging connections, sharing your highs and lows and showing up for your members. That starts from within, which may feel incredibly awkward at first, but get comfortable with discomfort and watch you and your community blossom.

 
Thoughts on transforming from administrator to Jedi community leader? Sound off in the comments! And may the +1 be with you.

You’ve probably already noticed that something looks a little different in our community today.
As part of our ongoing community improvements, we’ve performed some housekeeping to streamline the forum structure, make more distinction between areas and open up a few areas to guests and friends.
The big visual change is that we now have four separate areas: support, community, marketplace and developers. It should hopefully be clear what each section does, but let's go through a few examples.
Support
This area is where you can leave feedback on existing features, help shape Invision Community’s future by suggesting new functionality and also where you can get quick support from fellow Invision Community owners and our team.
Starting today, you can post in the Help & Support forum to get help from our team. If you’re unsure what a feature does, or think you’ve spotted an issue that needs our help, then you’re welcome to start a topic. Of course, if you want private support, then you are welcome to create a ticket in the client area as normal.
Community
Even the most seasoned community manager needs a little help from time to time. This section is the place to ask about strategy, to blow off steam in the lounge or to ask for fellow owners to help with support requirements outside of official support, such as configuring servers, databases and so on.
Marketplace
Our Marketplace brings hundreds of new features, themes, language translations and plug-ins to your Invision Community. If you need support or have a request for something you’ve purchased from the Marketplace, drop into the forums here.
Developers
Invision Community is blessed with a strong developer community extending the rich functionality of Invision Community. If you’re looking to develop an idea for Invision Community, these forums will let you connect with our development team to answer questions as well as get help from other marketplace authors.
Other Changes
There are a few other changes of note that I’d like to go through. Firstly, ‘Visitors’ (that is a registered member without an active license) are now ‘Friends’. Who doesn’t need new friends? Guests and Friends can now view the official support forums, but cannot post a new support request or reply to existing ones.

We’ve merged ‘General Chat’ in with the Client Lounge to form ‘The Community Managers’ Lounge’. This is still a perk for active customers and the topics are not viewable unless you have an active license.
Finally, we’ve gone through and spruced up some of the forum rules, descriptions and custom error messages.
I hope these changes make it easier to find what you need and get a little help when you need it.
 

For a very long time Invision Community has allowed community owners to choose how open or private their communities should be. Communities could optionally allow guests to post without registering, they could allow the use of pseudonyms or they could require the use of real names.
This covers a diverse range of communities but feedback from our clients made us realize that some use cases have not been accounted for.
For some types of community, where discussion topics are particularly sensitive, community owners want to make sure that members register with their real details but are given the option to post anonymously where appropriate. For example, organisations dealing with abuse or sensitive topics might want the member to feel safe and disinhibited to post info without fear of being identified by the rest of the community.
With our next release, we are pleased to introduce Anonymous Posting to make this a reality.
When enabled, members will see the option to post anonymously when creating or replying to content.

Starting a new anonymous topic
Author details for anonymously posted content is hidden throughout the community and instead a default profile picture and name is shown.
Total anonymity is not always desirable however and in some cases it may be necessary for trusted staff members to know who posted the content. Where allowed, these staff members will be shown an option to reveal the content author.

Author details are hidden but can be revealed by trusted staff members
Anonymous posting can be enabled on a per group basis and also limited to specific forums, albums and categories etc. The ability for staff members to reveal who really posted the content is a moderator permission.
We hope this new feature is a useful addition and where appropriate makes your members feel safe or comfortable to share info they might not have otherwise.
How open or private is your community and what do you find are the benefits or disadvantages of anonymity?