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virap

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Posts posted by virap

  1. 1 minute ago, Jim M said:

    I've hidden your DNS entries you've provided here and moved this to a ticket. You can submit a support ticket for us to add entries to your DNS for you 🙂 .

    The only way to do this is not through email? if so, how I do it when we have no access to our incoming email ?

  2. What about receiving? How do we on a cloud platform receive emails sent to our emial@domain.com

    For that to work, we will need an ability to create the email address on the cloud platform, configure our clients based on the smtp setting etc.

  3. Thank you very much everyone. The migration was completed and everything works normally.

    One question I have is how we do we create an email account for sending/receiving emails? Where the smpt settings can be found so we configure our email clients for receiving/sending emails.

  4. Thank you. It appears that the Creator Pro is sufficient for our use.

    When I run [root@server ~]# du -h /home/enotal1/public_html/uploads I can see that the overall size of the uploads folder is 659M so the creator pro's media storage should work.

    Any way to wave or discount the $250 migration fee? Or at least give us some credit for the active/paid license unused term we currently have?

     

  5. IPB cloud hosting still remains largely a mystery to me. Here are some of the things I still don't understand clearly.

    1. a way to determine what media storage I will need. I currently have a invision installed on a dedicated server, which folder/db table I check to find out ?

    2. If I pick a plan and it turns out it is not sufficient, can I switch?

    3. I currently have elastic search installed on the server. I understand that in a cloud setup I will need to use the software's own search? if so, how that will impact search features and performance?

    4. we have social sign in enabled on the forum, many accounts use google, fb to sign in into the forum. Can we continue to use social sign-in after switching to cloud hosting with you?

    Thank you.

    Also, I really think you should come up with a tool that can give clients on a dedicated environment some idea what would be the best cloud hosting plan for them, show some features comparison etc.

  6. On 7/11/2022 at 7:33 AM, Marc Stridgen said:

    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

     

    Marc, any updates on this issue? I saw a maintenance release today, but I don't think this was included in the release.

  7. Thank you Marc. I am not sure I understood this. Can you please explain what exact setting you are referring here?

    Quote

    Are you saying you indeed have them set up as Randy mentioned?

    I do have 3 word filters set up to detect urls and flag them for manual review. But all 3 rules are set up to apply to account with less than 10 posts. The accounts being flagged have thousands of posts. Here is one of these word filters

    Could contain: Text, Document, Page, File

  8. As I explained previously, those of us in a dedicated hosting environment can't really ask our host to tell us our media usage. Such vague vocabulary and confusion direction were exactly why I decided to post. My host has nothing to do with that nor me or them know your definition of 'media' which is not clearly defined in the pricing or documentation. So that right there is a also good example of overlooking thing in conversations with the clients as well as failing to reply, receive emails etc.

  9. 33 minutes ago, Randy Calvert said:

    You’re not going to get a good answer here. Your best bet is to have that conversation with the sales ticket Marc created for you. The support folks don’t have any say over pricing or package configurations. 

    It was more a feedback on my experience with the cloud rather than a question.

  10. Recently the plans changed? Now after the creator pro $149/ month it jumps to business plan $549/ month. That is a huge jump.

    It appears to me that Invision is not serious about it's cloud hosting or maybe does not believe in it. A lot of language for the plans are almost religiously mysterious like media. It took me several emails to gain some vague description of what that is, how we measure our current 'media' usage and even now I am not sure the explanation I was given is accurate. Another one is page views and so on. No way to move any real data into the trial invironment. Only they can do it and you have to pay them a fee or pay for the whole year for it to be waived. When you ask a question here, they open an email thread for migration support where customer replies are sometimes overlooked and not replied. The entire point of the dialogue is basically you got to pay us to move the data or pay upfront the whole year. It is kind of hard to pay for awhile year for something we can't try in a real invironment, data.

  11. Hello. I signed up for cloud hosting trial with invision. But how do we move data from an invision self-hosted forum to a the trial cloud setup?

    I don't see any conversion/migration tool included in the trial setup. 

    Also what would be the ideal approach of backing up self-hosted invison community for restoration on the cloud hosted invision?

    Thanks

  12. 47 minutes ago, Jim M said:

    The only way would be to remove the web manifest settings from your theme in ACP -> Customization -> Icons & Logos. This is something which the browser is performing rather than the software so you are limited what you can do the software itself.

    Thank you very much.

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