One of the challenges when managing an online forum is to make sure people get properly notified when their question receives an answer. Too often, notification emails are considered as spam and blocked before the recipient has a chance to see them.
It's frustrating to keep hearing that some members had no idea someone had answered a question they'd posted on my site, which unfortunately happens on a regular basis.
I believe this can be improved upon.
I've experienced two types of issues with invision notification emails.
The notifications emails are sent by my community in the cloud, but they go in the recipient's spam box.
The notifications emails are sent by my community in the cloud, but they are never received by the recipient, not even in their spam box.
In the past I've reported that DMARC wasn't set up properly for invisioncloudcommunity.com - I just checked now, and unfortunately this has not been fixed. Here are the raw headers from an email received from invisioncloudcommunity.com:
Received: from 10.197.33.205
by atlas207.free.mail.bf1.yahoo.com pod-id NONE with HTTPS; Fri, 15 Mar 2024 12:31:56 +0000
Return-Path: <0100018e4218f711-b5741dc8-0a84-426c-945a-680f23dcb952-000000@amazonses.com>
X-Originating-Ip: [54.240.11.73]
Received-SPF: pass (domain of amazonses.com designates 54.240.11.73 as permitted sender)
Authentication-Results: atlas207.free.mail.bf1.yahoo.com;
dkim=pass header.i=@invisioncloudcommunity.com header.s=2ogrodggx62me37libidezq44j6wnyop;
dkim=pass header.i=@amazonses.com header.s=ug7nbtf4gccmlpwj322ax3p6ow6yfsug;
spf=pass smtp.mailfrom=amazonses.com;
dmarc=unknown header.from=invisioncloudcommunity.com;
I've also reported that invisioncloudcommunity.com is blacklisted by multiple servers, and unfortunately that is still the case today (I used https://valli.org/ to test the mail servers):
I am hoping that invision community email deliverability can be improved so that all our members can receive their notification emails as expected.