I'm thrilled to introduce the newest member of team Invision Community.
You may recognise Jordan from his photo as he's been an active member of our community as BreatheHeavy. Jordan has been running his site BreatheHeavy.com using Invision Community for nearly a decade.
Jordan's official title is "Community Advocate" which means that he will be working very closely with our community to guide and curate feedback, assist with support questions, to help educate and inform and to bring you news of the latest developments being cooked up by our development team.
Jordan says:
Your feedback, ideas and questions matter.
I've spent the last decade discovering what it means to be a community leader in my own Invision Powered community, BreatheHeavy. Community building is an ongoing journey that's taught me invaluable lessons, namely the importance of absorbing feedback from the community then taking decisive action. I'm excited and honored to share that insight with the Invision Community. My new role is designed to shed light on what Invision Community members (that's you!) want and share it with the team.
I'm looking forward to getting to know you!
We're very excited to start a new chapter within Invision Community to improve communication, engage more Invision Community owners and make the most of the excellent feedback we receive.
You'll be seeing more of Jordan on the forums in the coming days.
Invision Community is growing! We're currently recruiting three new roles, one full-time and two part-time.
Applications are now closed, thank you to all those that applied. We'll be going through them over the next few weeks.
It's been a very busy year for all of us at Invision Community and our continued success means that we're looking to expand our team even further with three new roles to fill.
Invision Power Services, Inc. is behind the leading community software platform, Invision Community. Our tailored solutions serve clients of all sizes, from smaller communities to the world’s biggest brands.
We are looking to kick start 2021 with a tight-knit customer-obsessed support team to build a positive support culture for our clients.
All roles are fully remote-working.
Customer Service Superstar
We are in need of a full-time Customer Service Superstar, a new position within the company. You are solution-driven, customer-obsessed and passionate for cultivating a positive support culture for our clients.
The person in this role:
Answers client questions in a public-facing forum.
Triages client requests to developers according to our processes.
Deescalates problem or potential problem communications.
Advocate for customers to our development team.
Is comfortable with technology and willing to learn our platform.
Why should you apply?
You are a Customer Service Star - solution driven when helping clients.
You are confident in conversing via forum style, public-facing support.
You can clearly communicate both in writing and verbally. We primarily provide customer service in English.
You see opportunity to streamline improvements to help our team better serve our clients.
Excited about interacting with our clients within our community to build a vibrant support culture.
You work well with a team remotely.
You are personally organized, suited to excel in a remote work environment.
Part-Time Community Support Assistant
We are looking to add two part-time community support assistants to our growing team. You are self-motivated and focused on helping customers with support enquiries.
Your role will be in assisting customers via a public-facing support forum.
Ideally, you will have customer support experience, be familiar with our community platform and comfortable with technologies such as FTP, Amazon S3, PHP and MySQL.
Work Location:
Our company is headquartered in Lynchburg, Virginia with staff located around the world. These positions are remote working.
Interested?
Share your resume and characteristics that make you the best fit for this role. Please include your available work hours (timezone). As we are open to both entry-level and experienced applicants, you may choose to include a desired starting salary based on your own evaluation of your relevant skillset and experience.
Apply now! Applications are now closed, thank you to all those that applied. We'll be going through them over the next few weeks.
