SoftwareFactory

This is the support topic for Brilliant Discord Integration. 
 

@Li3D, @Tripp★ - the issue with duplicate notifications was surprisingly hard to debug, as it turned out to be caused by a conflict with files which were removed a very long time ago from the source code, but kept in your website files as (to my surprise) the upgrader does not remove them automatically.
But the update is now pending approval on the Marketplace, so it should be available within the next few days. Apologies for the delay.
It was a scheduled task in the past, but I decided to reimplement the feature as it was extremely slow and unreliable, mostly due to the technical constraints of Invision Community Tasks feature. At this moment it is not possible, but I will keep this in mind when working on future updates. Thank you for your suggestion.

@Li3D, @Tripp★ - the issue with duplicate notifications was surprisingly hard to debug, as it turned out to be caused by a conflict with files which were removed a very long time ago from the source code, but kept in your website files as (to my surprise) the upgrader does not remove them automatically.
But the update is now pending approval on the Marketplace, so it should be available within the next few days. Apologies for the delay.
It was a scheduled task in the past, but I decided to reimplement the feature as it was extremely slow and unreliable, mostly due to the technical constraints of Invision Community Tasks feature. At this moment it is not possible, but I will keep this in mind when working on future updates. Thank you for your suggestion.

@Li3D, @Tripp★ - the issue with duplicate notifications was surprisingly hard to debug, as it turned out to be caused by a conflict with files which were removed a very long time ago from the source code, but kept in your website files as (to my surprise) the upgrader does not remove them automatically.
But the update is now pending approval on the Marketplace, so it should be available within the next few days. Apologies for the delay.
It was a scheduled task in the past, but I decided to reimplement the feature as it was extremely slow and unreliable, mostly due to the technical constraints of Invision Community Tasks feature. At this moment it is not possible, but I will keep this in mind when working on future updates. Thank you for your suggestion.

@Li3D, @Tripp★ - the issue with duplicate notifications was surprisingly hard to debug, as it turned out to be caused by a conflict with files which were removed a very long time ago from the source code, but kept in your website files as (to my surprise) the upgrader does not remove them automatically.
But the update is now pending approval on the Marketplace, so it should be available within the next few days. Apologies for the delay.
It was a scheduled task in the past, but I decided to reimplement the feature as it was extremely slow and unreliable, mostly due to the technical constraints of Invision Community Tasks feature. At this moment it is not possible, but I will keep this in mind when working on future updates. Thank you for your suggestion.

The RSS issue will be fixed in the nearest update. Sorry for this inconvenience.
Yes.
Yes, you can use it with older versions of PHP and IPS. Since you saw such a customized widget somewhere, could you please send me a screenshot? Thank you.
This is a planned feature and you can expect in an update soon.
This is fixed in Invision Community 4.7.4.

The RSS issue will be fixed in the nearest update. Sorry for this inconvenience.
Yes.
Yes, you can use it with older versions of PHP and IPS. Since you saw such a customized widget somewhere, could you please send me a screenshot? Thank you.
This is a planned feature and you can expect in an update soon.
This is fixed in Invision Community 4.7.4.

We've disabled logging in the compatibility scanner in 4.7.4 (it's now a debug log instead of a normal log)

Bump. These are serious issues that are triggering lots of useless logs for many websites. While in theory I could stop using aliases (but this is not a viable solution to this problem), there is no way I can stop using classes like \RuntimeException.

Getting lots of logs for classes I have that extends global classes, such as \Exception, \DateTime, etc.
You would have seen this yourself if you hadn't excluded your own code from being scanned 🙂
The class \Braintree\Transaction\AddressDetails extends \Braintree\Transaction\Instance, but the parent class couldn't be loaded. The class \IPS\core\api\GraphQL\Types\ProfileFieldGroupType extends \IPS\core\api\GraphQL\Types\ObjectType, but the parent class couldn't be loaded. A class in an app extends the class \IPS\Node\Api\GraphQL\ObjectType for which no file /home/sites/dev/www/473b3/system/Node/Api/GraphQL/ObjectType/ObjectType.php exists! The method scanner skipped comparing that file to any of its subclasses The class \IPS\nexus\Hosting\Exception extends \RuntimeException, but the parent class couldn't be loaded. The class \IPS\nexus\CommissionRule\Iterator extends \FilterIterator, but the parent class couldn't be loaded. The class \Symfony\Component\Finder\Iterator\SizeRangeFilterIterator extends \FilterIterator, but the parent class couldn't be loaded. The class \Laminas\EventManager\Exception\DomainException extends \DomainException, but the parent class couldn't be loaded. The class \PHPMailer\PHPMailer\Exception extends \Exception, but the parent class couldn't be loaded.  
And it doesn't understand imports.
The class \IPS\toolbox\Slasher extends \IPS\toolbox\Singleton, but the parent class couldn't be loaded. The class \IPS\toolbox\modules\admin\build\build extends \IPS\toolbox\modules\admin\build\Controller, but the parent class couldn't be loaded. use IPS\Dispatcher\Controller; <...> class _build extends Controller {  
Would also be nice if there was a way to trigger the full compatibility scan without having to create an issue in a hook in order to see what's wrong. Two of my apps were disabled in this update, but the block on the support page said everything was fine. After creating an issue with a hook it would tell me the arguments for getItemsWithPermissions was incorrect in the full scan popup.
The system log fills up with ~15 pages of the above log entries whenever I hit the support page. Going through all that in order to see what could have triggered the scanner is not gonna happen.

@Marco Junior - please accept my apologies for a late answer. I have already replied to your question about notifications in a private message. Discord has recently made some changes to their developer panel, we will reflect these changes with new configuration field descriptions in the next update. Thank you for bringing this to my attention.
Currently, you can access them in the OAuth2 tab of your application in https://discord.com/developers/applications. Click Reset Secret and copy the new one.

You will need to enable Discord registration:
In your ACP, open System -> Settings -> Login & Registration -> click the Edit button (with a pencil icon) next to Discord. Make sure that "Enable logging in?" is checked. Check "Create an account" option in the "When a user signs in for the first time" field Click Save Now your users should be able to sign up using Discord without any hassle. Let me know if you have any further questions.
I replied to your private message about this a few days ago. In most cases, simply restarting the configuration process should help. This is an old bug which I believe is related to Invision Community's internal code itself, but I will take a look once again if we can make use any workarounds for this. Again, sorry for this inconvenience.
---
Also, I just wanted to note that the support topic link has been removed from the app's Additional Information page. Private messages are currently the primary way to obtain support for Brilliant Discord Integration. This helps us keep your support requests and feedback in one place and ensure no messages are missed. 
This topic will be kept open until Brilliant Discord Integration's help center is made public (very soon). I still recommend using private messages instead.

@SoftwareFactory
 
I already solved it anyway thanks for your reply.

The instructions include the use of a custom-made, internal plugin for linking and unlinking apps with their Marketplace listings, which is not publicly available.

I can also confirm no longer getting the error with our plugin for Twitch, thanks

Hi
 
Array
(
    [error] => invalid_request
    [error_description] => Invalid "code" in request.
)
 

No I am good right now the conflict is minor and as you mentioned will be fixed in the update so I look forward to the release.
It was more of a status check.

Hello,
A new update with 4.7 support, other bugfixes and some minor new features is nearly completed and will be submitted to the Marketplace today, so it should be available very soon. The app is not going to be abandoned anytime soon and major feature updates are still planned for this year 🙂
No words can describe how sorry I am for the very limited support that you have been receiving within the last few months. There was a series of unfortunate events in my life, but it is about time to move on. Some of your messages remained unanswered for a long time. I want to ensure that from now on, everyone of you gets proper support in a reasonable timeframe, and has a positive experience with the app itself. Which is why I would like to focus on planned changes, rather than explanation of the past failures. 
Within upcoming weeks (and months too!), I plan to work on:
Writing some help guides to help you get answers to your questions as quickly as possible Releasing a complete Notifications remake Refreshing your overall experience with the app with improvements across all of the app's features  Completing the development of some of the most awaited features, like bidirectional role synchronization, multiple server support and slash commands Deeper integration of Discord and Invision Community I will be striving to regain your trust and confidence. You can expect updates to be released more often than before. Remember that I am always happy to hear about your suggestions, questions, concerns and feedback. My private messages inbox stays open for you all the time if you want to chat one on one. This is something not many contributors out there do. Feel free to reach out to me at any time.
I am grateful for your continued support and happy that you decided to purchase Brilliant Discord Integration in the first place. Brilliant Discord Integration remains ahead in number of purchases when compared to other top Marketplace apps.
I want to continue supporting the app and its further development for the foreseeable future.
---
I will see what's the best way to get something like this done. Thank you for your suggestion!
Permanent ban results in a kick - the idea is that if you cannot access the website (because you are banned), you cannot access Magic Invite, and therefore you cannot access Discord. I will definitely consider adding greater customizability in this area in a future update.
Fixed in the upcoming 4.7 compatibility update. Thanks for reporting.
This sounds like an issue with Invision Community itself rather than this app. It's been a while, so please let me know if you are still experiencing that issue.
Go to ACP > Login & Registration > click the Edit button next to Discord > check "Do nothing" in the "When remote email address changes" setting and click "Save":

I am looking into this issue right now and I will update you soon.
This should no longer be happening afer the upcoming update. Sorry for this inconvenience.

Life does happen look forward to the update, I will let you know if it clears up the bug

Hello,
A new update with 4.7 support, other bugfixes and some minor new features is nearly completed and will be submitted to the Marketplace today, so it should be available very soon. The app is not going to be abandoned anytime soon and major feature updates are still planned for this year 🙂
No words can describe how sorry I am for the very limited support that you have been receiving within the last few months. There was a series of unfortunate events in my life, but it is about time to move on. Some of your messages remained unanswered for a long time. I want to ensure that from now on, everyone of you gets proper support in a reasonable timeframe, and has a positive experience with the app itself. Which is why I would like to focus on planned changes, rather than explanation of the past failures. 
Within upcoming weeks (and months too!), I plan to work on:
Writing some help guides to help you get answers to your questions as quickly as possible Releasing a complete Notifications remake Refreshing your overall experience with the app with improvements across all of the app's features  Completing the development of some of the most awaited features, like bidirectional role synchronization, multiple server support and slash commands Deeper integration of Discord and Invision Community I will be striving to regain your trust and confidence. You can expect updates to be released more often than before. Remember that I am always happy to hear about your suggestions, questions, concerns and feedback. My private messages inbox stays open for you all the time if you want to chat one on one. This is something not many contributors out there do. Feel free to reach out to me at any time.
I am grateful for your continued support and happy that you decided to purchase Brilliant Discord Integration in the first place. Brilliant Discord Integration remains ahead in number of purchases when compared to other top Marketplace apps.
I want to continue supporting the app and its further development for the foreseeable future.
---
I will see what's the best way to get something like this done. Thank you for your suggestion!
Permanent ban results in a kick - the idea is that if you cannot access the website (because you are banned), you cannot access Magic Invite, and therefore you cannot access Discord. I will definitely consider adding greater customizability in this area in a future update.
Fixed in the upcoming 4.7 compatibility update. Thanks for reporting.
This sounds like an issue with Invision Community itself rather than this app. It's been a while, so please let me know if you are still experiencing that issue.
Go to ACP > Login & Registration > click the Edit button next to Discord > check "Do nothing" in the "When remote email address changes" setting and click "Save":

I am looking into this issue right now and I will update you soon.
This should no longer be happening afer the upcoming update. Sorry for this inconvenience.

Hello,
A new update with 4.7 support, other bugfixes and some minor new features is nearly completed and will be submitted to the Marketplace today, so it should be available very soon. The app is not going to be abandoned anytime soon and major feature updates are still planned for this year 🙂
No words can describe how sorry I am for the very limited support that you have been receiving within the last few months. There was a series of unfortunate events in my life, but it is about time to move on. Some of your messages remained unanswered for a long time. I want to ensure that from now on, everyone of you gets proper support in a reasonable timeframe, and has a positive experience with the app itself. Which is why I would like to focus on planned changes, rather than explanation of the past failures. 
Within upcoming weeks (and months too!), I plan to work on:
Writing some help guides to help you get answers to your questions as quickly as possible Releasing a complete Notifications remake Refreshing your overall experience with the app with improvements across all of the app's features  Completing the development of some of the most awaited features, like bidirectional role synchronization, multiple server support and slash commands Deeper integration of Discord and Invision Community I will be striving to regain your trust and confidence. You can expect updates to be released more often than before. Remember that I am always happy to hear about your suggestions, questions, concerns and feedback. My private messages inbox stays open for you all the time if you want to chat one on one. This is something not many contributors out there do. Feel free to reach out to me at any time.
I am grateful for your continued support and happy that you decided to purchase Brilliant Discord Integration in the first place. Brilliant Discord Integration remains ahead in number of purchases when compared to other top Marketplace apps.
I want to continue supporting the app and its further development for the foreseeable future.
---
I will see what's the best way to get something like this done. Thank you for your suggestion!
Permanent ban results in a kick - the idea is that if you cannot access the website (because you are banned), you cannot access Magic Invite, and therefore you cannot access Discord. I will definitely consider adding greater customizability in this area in a future update.
Fixed in the upcoming 4.7 compatibility update. Thanks for reporting.
This sounds like an issue with Invision Community itself rather than this app. It's been a while, so please let me know if you are still experiencing that issue.
Go to ACP > Login & Registration > click the Edit button next to Discord > check "Do nothing" in the "When remote email address changes" setting and click "Save":

I am looking into this issue right now and I will update you soon.
This should no longer be happening afer the upcoming update. Sorry for this inconvenience.

Hello,
A new update with 4.7 support, other bugfixes and some minor new features is nearly completed and will be submitted to the Marketplace today, so it should be available very soon. The app is not going to be abandoned anytime soon and major feature updates are still planned for this year 🙂
No words can describe how sorry I am for the very limited support that you have been receiving within the last few months. There was a series of unfortunate events in my life, but it is about time to move on. Some of your messages remained unanswered for a long time. I want to ensure that from now on, everyone of you gets proper support in a reasonable timeframe, and has a positive experience with the app itself. Which is why I would like to focus on planned changes, rather than explanation of the past failures. 
Within upcoming weeks (and months too!), I plan to work on:
Writing some help guides to help you get answers to your questions as quickly as possible Releasing a complete Notifications remake Refreshing your overall experience with the app with improvements across all of the app's features  Completing the development of some of the most awaited features, like bidirectional role synchronization, multiple server support and slash commands Deeper integration of Discord and Invision Community I will be striving to regain your trust and confidence. You can expect updates to be released more often than before. Remember that I am always happy to hear about your suggestions, questions, concerns and feedback. My private messages inbox stays open for you all the time if you want to chat one on one. This is something not many contributors out there do. Feel free to reach out to me at any time.
I am grateful for your continued support and happy that you decided to purchase Brilliant Discord Integration in the first place. Brilliant Discord Integration remains ahead in number of purchases when compared to other top Marketplace apps.
I want to continue supporting the app and its further development for the foreseeable future.
---
I will see what's the best way to get something like this done. Thank you for your suggestion!
Permanent ban results in a kick - the idea is that if you cannot access the website (because you are banned), you cannot access Magic Invite, and therefore you cannot access Discord. I will definitely consider adding greater customizability in this area in a future update.
Fixed in the upcoming 4.7 compatibility update. Thanks for reporting.
This sounds like an issue with Invision Community itself rather than this app. It's been a while, so please let me know if you are still experiencing that issue.
Go to ACP > Login & Registration > click the Edit button next to Discord > check "Do nothing" in the "When remote email address changes" setting and click "Save":

I am looking into this issue right now and I will update you soon.
This should no longer be happening afer the upcoming update. Sorry for this inconvenience.

Hello,
A new update with 4.7 support, other bugfixes and some minor new features is nearly completed and will be submitted to the Marketplace today, so it should be available very soon. The app is not going to be abandoned anytime soon and major feature updates are still planned for this year 🙂
No words can describe how sorry I am for the very limited support that you have been receiving within the last few months. There was a series of unfortunate events in my life, but it is about time to move on. Some of your messages remained unanswered for a long time. I want to ensure that from now on, everyone of you gets proper support in a reasonable timeframe, and has a positive experience with the app itself. Which is why I would like to focus on planned changes, rather than explanation of the past failures. 
Within upcoming weeks (and months too!), I plan to work on:
Writing some help guides to help you get answers to your questions as quickly as possible Releasing a complete Notifications remake Refreshing your overall experience with the app with improvements across all of the app's features  Completing the development of some of the most awaited features, like bidirectional role synchronization, multiple server support and slash commands Deeper integration of Discord and Invision Community I will be striving to regain your trust and confidence. You can expect updates to be released more often than before. Remember that I am always happy to hear about your suggestions, questions, concerns and feedback. My private messages inbox stays open for you all the time if you want to chat one on one. This is something not many contributors out there do. Feel free to reach out to me at any time.
I am grateful for your continued support and happy that you decided to purchase Brilliant Discord Integration in the first place. Brilliant Discord Integration remains ahead in number of purchases when compared to other top Marketplace apps.
I want to continue supporting the app and its further development for the foreseeable future.
---
I will see what's the best way to get something like this done. Thank you for your suggestion!
Permanent ban results in a kick - the idea is that if you cannot access the website (because you are banned), you cannot access Magic Invite, and therefore you cannot access Discord. I will definitely consider adding greater customizability in this area in a future update.
Fixed in the upcoming 4.7 compatibility update. Thanks for reporting.
This sounds like an issue with Invision Community itself rather than this app. It's been a while, so please let me know if you are still experiencing that issue.
Go to ACP > Login & Registration > click the Edit button next to Discord > check "Do nothing" in the "When remote email address changes" setting and click "Save":

I am looking into this issue right now and I will update you soon.
This should no longer be happening afer the upcoming update. Sorry for this inconvenience.

This is certainly not an intended behavior - I have just sent you a private message about further steps to take in order to resolve this issue.
I cannot give an estimated release date, but this is a planned feature for future updates.
Glad to see that you've managed to resolve your other issues. If there is anything else you need help with, please let me know - I will reply as soon as possible.
In terms of sending notifications to announcement channels - yes, this can definitely be improved and it will be done in the nearest Brilliant Discord Update, among other Notifications improvements.
It's worth knowing 5xx response codes from Discord are usually a sign of a temporary issue on Discord's end.
Yes, it will be submitted to the Marketplace soon. As soon as it is available, you will be able to upgrade the usual way without taking any additional steps.

Could you please tell me where exactly are you experiencing being rate limited? Is the app failing to send certain notifications? Additionally, could you send me your debug information file in a private message (you can download one from ACP > Brilliant Discord > Logs > Download Debug Information)? Thank you and sorry for the inconvenience.
When syncing username from Discord to your Invision Community website, discriminators are included in the usernames. This is due to Invision Community's limitation that a username must be unique, while Discord allows multiple users to have the same name. Make sure that you have "#" included in Allowed Characters.

I am feeling much better now. Thanks for asking, I really appreciate this. I hope you are doing well too!
When a user unlinks their accounts, Brilliant Discord Integration automatically kicks them from your Discord server, effectively preventing such abuse.
This is intended. Brilliant Discord Integration is only using the bot's identity to perform actions on your Discord server. It is not actively connected to Discord, which is why the bot appears offline. This doesn't mean that something is wrong with the app.
It seems that there are some issues with syncing group changes triggered by Commerce products/subscriptions. This is something that is currently under investigation.

Could you please tell me where exactly are you experiencing being rate limited? Is the app failing to send certain notifications? Additionally, could you send me your debug information file in a private message (you can download one from ACP > Brilliant Discord > Logs > Download Debug Information)? Thank you and sorry for the inconvenience.
When syncing username from Discord to your Invision Community website, discriminators are included in the usernames. This is due to Invision Community's limitation that a username must be unique, while Discord allows multiple users to have the same name. Make sure that you have "#" included in Allowed Characters.

I am feeling much better now. Thanks for asking, I really appreciate this. I hope you are doing well too!
When a user unlinks their accounts, Brilliant Discord Integration automatically kicks them from your Discord server, effectively preventing such abuse.
This is intended. Brilliant Discord Integration is only using the bot's identity to perform actions on your Discord server. It is not actively connected to Discord, which is why the bot appears offline. This doesn't mean that something is wrong with the app.
It seems that there are some issues with syncing group changes triggered by Commerce products/subscriptions. This is something that is currently under investigation.