My Sharona

9 hours ago, David N. said:

Are you on the Cloud? And is this concerning the notification emails received from invisioncloudcommunity.com?

I am on the Cloud. However, I misunderstood, please ignore.

I had IPS add the DMARC record not long ago and it passes for my websites. They also added SPF and DKIM records and they pass as well.

The information is private so you will want to start a ticket with IPS.

44 minutes ago, Marc Stridgen said:

I have to be honest, and say you are the only person I have seen this happen to. It would lead me to believe its very likely that member wasnt actually in the group you thought they were. If its not a problem now, we can leave it there, and if you see anything like this happen again please let us know. Alternatively, my first call would be for me to get a backup of the database from prior to that point in time, in order to check the groups. As you mentioned yourself, there, its not possible to move a user from a group without it actually being reported in the members page

Well... I am quite positive that those members were in the group I thought they were. There is the fact that both of them have been posting to the Private forum since their joining, as is evidenced by their postings to the private forum through the years. This is easily provable if you login and look at their postings through the years, up until the point when they could no longer access the Private sub. If they were not in the Private group, I'm not sure how they could post to the private sub. They could not post to the private forum being in the group they were found to have been in on Thursday. Other than that... I'll leave it at that.

I might suggest that you indeed get a backup of the database from prior to that point in time in order to check the groups. Other than the above, at this point, I don't know if there is anything else to say in this matter.

20 hours ago, Marc Stridgen said:

The question on the group, you are misunderstanding entirely. Im not asking what moved them out of the group you believe they should have been in. Im asking what put them in the group they should have been in firstly. Im asking this, as if this was by something that was automated, such as a purchase, a promotion, or something similar, it could be something wrong in that process that has caused it to revert.

I placed them there, manually.

20 hours ago, Marc Stridgen said:

On point 1 there, I have just noticed from the users ticket to you there, they actually stated it started Sun/Mon. This was days before the issue occurred.

Yes, one member did, the other was Wednesday, the day after the redis event. I will concede your contention that the two are not related.

Honestly, as I said in my PM, this is not a big deal for me, it was more of a FYI for your team. I do, however, find it strange that there is no record of them being removed from a particular user group and odd that it happened in the first place.

2 hours ago, Marc Stridgen said:

You are mixing 2 things here. The issue you are having is unrelated in any way. The exception you were getting rendered your site inaccessable. It does not change data. 

Umm...

Somehow we are talking past one another. Not sure why there always seems to be a communication gap when it comes to matters regarding issues.

Something changed the data. I don't believe I am mixing two things here, The two issues arose at the same time so however remote, and though you say it isn't possible, I'm not sure how, or why, but the members being removed from their user groups, and being placed into another user group, with no record of it happening ('twas not done by me or there would be a record of it), both occurred at relatively the same time.

 

2 hours ago, Marc Stridgen said:

You're also misunderstanding the question there. Im asking what put them in the group in the first place. 

I. Do. Not. Know. I did not do it (as there would be a record of that action in the ACP). It happened when this REDISException occurred... that is all I know. Period. Hence my query here... what happened?

9 hours ago, Marc Stridgen said:

Is there Something Specific that would have put them in that group in the first place? I ask as I cant see them having been in that group

And that is my point. It happened when this REDISException occurred. They have been in that group since 2010 or so. And as you can see, from my screenshots, there is nothing that indicates they were moved from the group that I had to move them back into. The only record is that I moved them back to the group they had been in for well over a decade. 

I explained all of this upthread.

23 hours ago, Marc Stridgen said:

Yes, you can PM them, and I will add them as hidden on a post here for other staff

PM sent.

Just now, Marc Stridgen said:

We would need the example members and exactly what you believe they moved from and to. As mentioned however, there is nothing at all on the downtime that would have changed settings in any way at all. It was quite simply a service that was down

PM  details?

The problem is that Invisioneer automatically opts you into every single thing possible. The default should be opt-in, not opt-out. Took me a week to unsubscribe from everything.

Just now, Jim M said:

Profile Settings there in your screenshot 🙂 

Sorry, I uploaded the wrong image. I edited my post while you posted. Please see the revised image.

ETA: There is no setting for pruning member history as far as I can see.

Additionally, I explained that with other member's accounts, I can see actions performed as far back as July of last year...

24 minutes ago, Jim M said:

You will want to take a look at when your Member History is pruned in ACP -> Members -> Profiles -> Settings. It could be their group was changed, manually or by group promotions, but would not be logged due to your settings.

Not sure I am able to locate the aspect you are referring to here. I could not find anything related to your direction,  ACP -> Members -> Profiles -> Settings.

I believe it to possibly be the ACP >  Members > Members Settings > Profiles but again, I see nothing there that allows for pruning member history. All I see is:

Regardless of the above, with other member accounts, I can see as far back as July of last year with actions taken on a member's account. As such, I would think that this would be the case with every member's account, though I could be wrong on that.

I have documentation to prove everything I have stated.

10 hours ago, Marc Stridgen said:

Im honestly not sure what you mean here. Are you responding to the right topic?

I am responding to the right topic. Let me try again...

When the problems with the Cloud happened and I was getting the REDISException, I was emailed by two members that they could not access the forum as they had been accustomed to doing for the last 15 years. Gone were sub-forums they had had access to for the past decade-plus. I looked at their accounts in the ACP and there was no indication anything had changed. Missed by me at the time was the fact that they were now in a member group that did not allow for permissions they had for those 15 years. Upon further investigation, I discovered that somehow their member group had changed. Usually, when an admin changes a member's group, it is noted in the right sidebar of that member's account. In that sidebar, there was no indication that the member's group had changed on this past Tuesday, or at any period prior. When in fact, their group had changed this past Tuesday.

I'm not sure I can explain it any better than what I have just laid out. It seems pretty easy to grasp from my perspective, but I am failable.

About the time this happened, I had two members (that I know of) who had their group changed. There is no indication in their ACP account showing the grouping was changed. It is like they were in the grouping they were found to have been in, forever when that is not possible. 

20 hours ago, AtariAge said:

My site was down for about 30 minutes with all manner of errors, "This Community is Temporarily Unavailable", blank pages, etc.  It's back up now, but I'm getting tired of this.

Agreed.

This was just 5 minutes ago for 5 minutes:

Can't even come here to report it because this is what you get when you come here to report it:

At this rate, they might want to create a sub-forum just for ICC server problems...

Perhaps giving the admin the power to choose the name that postings get attributed to is the solution here.

Apologies for the four topics of the same name. Every time I tried to submit, I got a screen that said, "Opps, sorry something went wrong", so I had no idea it had actually posted.

Please delete the other three threads of the same topic.

Please Fix!

On 1/18/2024 at 3:10 PM, Lindy said:

We're sorry for any inconvenience. We have been hit with a run of large-scale Distributed Denial of Service attacks against a few customers that seemingly attracted a lot of negative attention. We are constantly improving our mitigation systems, but there are rare occasions when there's a delay while the system mitigates while minimizing disruption to legitimate traffic.

Thank you for your patience and ongoing business.

Doesn't AWS have protocols in place to mitigate DDoS attacks and keep sites up?

When you are posting an Event with a physical location and you choose to Specify a location..., unless my understanding is off and I am missing something, on a desktop, the software places the Location data alongside the Event Details within the block.

If you post an Event with a physical location and you choose not to Specify a location..., on a desktop, the software expands the block to fill the entire block. Choosing to not fill out the Specify a location... field will result in Google sending you an Events structured data issues detected notice and potentially penalizes you in an SEO. Hence, it is advisable to fill out the Location data field.

Now, having all that dead space is not a desired look in my opinion and it would be much better to have a larger image/data field be more observable and thus easier on the eyes.

In mobile portrait view, it all displays as it should, the Location data field is placed below Event Details section of the block, so that operates as it should, again, in my opinion. However, in Landscape mode, it displays the same as desktop mode.

I should mention that in this scenario, the software sidebar is enabled.

Thank you for your consideration.

1 hour ago, Marc Stridgen said:

In any filter. Go to the group in the admin CPand switch off "Allow filtering by group" on the first tab

Fantastic, thank you.

58 minutes ago, Marc Stridgen said:

Could I ask what the reason is you would want this? I ask as you can make unsearchable groups at a group level, and wondered if that was the reason

I cant prevent secondary groups from showing in the filter?

The Whos Online block has a Filter By function which displays all user groups, primary and secondary.

It would be nice if there was a way to filter who can filter, and what filters they are able to see. 

Thank you for your consideration.

16 hours ago, Lindy said:

Please let us know if the issues editing, etc. are resolved now. 

I believe our issues were solved right around this time. Thank you.

Getting a 200 Error when trying to upload images.