Dexter_X

Maybe it is a normal output/log, you may need to remove options from your PHP setup like the "display errors" ?

Thankyou @Jim M, I've found an old third party app that was causing the blank screen. I don't know what to do now because it is an app we use as main management for our community, but at least I know where the problem cames from...

@Washerhelp thankyou but I already know you need to type the right PHP path into your cron task from your hosting management panel. My problem did not come from there. But regarding what you say, when you check "cron task" in the community settings it tells you what you need to type, including the path, you only need to make a "copy paste" and job's done ! 😉 

And beware for the others, the PHP path is not always the same, it depends on your hosting installation, you need to refer to the ACP path to type the right one !

Thankyou all for your advices, now at least I know where my problems came from.

HI, 

I've tried to set up the 8.0 or 8.1 PHP version but it only makes our community to display a blank screen. I've enabled all the available modules and nothing changes.
Could you please be more precise on what PHP modules are needed by our communities in PHP 8.X to work properly. And maybe someway to debug the community in order to know why we got a blank screen ?

Thankyou,

D

ok, thankyou... 😔

Hi,

I've one third party app (from the marketplace) with an update available (Swiper Slider). I've tried to update it, but the new version of the app is in fact nearly another app : not same functions, not compatible with previous version, ... So I don't want to update the app because if I do, I'll loose all the features I need and I use from it.

I had to roll back from a saved community to get back into a consistent state. So now I've constantly the "new update available" tag for that app I don't want to update... 

Is it possible to disable that for a specific app ?

Thankyou for your attention,

D

Hello again...

Sorry but I can't manage to find out where is the "use piping" option (see below). Or should I first disable POP3 ?

ok, thankyou ! I'll take a closer look at that...

ok, manually removing the incoming e-mail has solved the problem. But it is still strange the forum did not deleted it after download... 
How do I use/enable "piping" ?

ok, thankyou for the information. I've deleted any remaining e-mail in the inbox, lets see if it solves the problem.
 

(there is no other way to check incoming e-mails than POP3, so the forum should have deleted the incoming e-mail after having read it)

We've ensured the user cannot send periodic e-mails by blocking it into the input e-mail spam filter.

I've updated the client area access information.

You'll be able to see the problem in the Commerce -> Support -> Support requests : you'll see a set of newly empty opened requests, created by the same user, periodically every 10 minutes.

Hi, 

It seems after a user has contacted us through the "contact us form" some kind of bug in the support center makes it open a new empty request periodically...

Please can you take a look ?

DONT UPDATE TO THE LATEST VERSION : You'll lost any feature for sliders made from gallery images.

In the sandbox it is the first one, called "Français_DEV"

sorry, my fault, it should be ok now

ok, backup done, you can "play" with the sandbox... 😶

ok, I'm on it, I'll post a new message when it is done.

ok, I've set the information into the Client Area, instead of the information for the main site.

Please, consider that sandbox/dev/test site is not backed up so be careful : I don't want to loose all the translation work already done.

Yes, there are a lot on the pages application, for example :

. content_add_page

. content_add_folder

Thankyou. Yes they're both on exactly the same version. I'll PM you the file. Thankyou again.

Hi,

None of the communities are set in developper mode : both are set in standard user mode.

Nope : the sandbox/test/development installation does not have any third party application installed. The destination/production/main community does have a certain amount of third party applications installed.
The export file seems to contain all the translated strings (~5900 lines in it). It seems the import procedure is the one having troubles (?). How can I send you the export file in a secured way ?

4 minutes ago, Jim M said:

This would indicate that these strings have changed since you have made your translation so you would need to review them. With the translated and outdated do you have your full set of strings?

In the sandbox, which is on the same version as the main/production community, those strings are not indicated as outdated : there are no outdated strings at all in the sandbox. But once uploaded in the main/production community, the imported strings are all displayed as outdated and only half of the translated strings are imported...

In other words : the translated and the outdated are exactly the same set of strings.

Thankyou for your answer.

I'm not asking help on the translation, but help on the import/export. I've tried from a Macbook and from a PC-W10, in both the behavior is the same.

I've noticed while exporting the export window remains open (with the turning "wait" animation) forever...

To answer your questions :

- in the sandbox there are no outdated stings, but I've just taken a look and yes, in the imported side, the ~3000 imported strings are all marked as outdated (?!) ;

- yes, both installations are on the same version ;

- I don't understand the last question...

Hi,

I'm trying to make a self-maded french translation of the Invision Community strings.

For the moment I've translated ~5900 strings (that makes only near 30% of the total number of strings to translate... 😅). I work in a sandbox -TESTINSTALL community instance in order to avoid being polluted by plugins and any other third party application. So when I want to test it in my main community, I try an export from the development sandbox and an import into the main community...

The generated XML translation file seems to contain the right number of strings... But once imported, I got only near the half of the strings translations (~3000 strings) working and seen as "translated" in the translation interface of the main community...

I've not any "debug" tool to get any clue on what's going on there... So, please, somebody can help me with it ?

Thankyou for your attention and best regards,

D

Yes ! Thankyou !