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levsha

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  1. Like
    levsha reacted to Egorkin in Payment from Russia   
    He paid me through a friend, who now works in Europe 🙂
  2. Like
    levsha reacted to DustyDevil in Pages SuperGrid support   
    hmm Usually its fine when I use 1920 x 1080 and shows up fine in the Thumbnail so I don't get why its so blurry
    Iv tried firefox google chrome and Edge 
     
    SOLVED: Using 2560 x 1440 Now there Clear
  3. Like
    levsha reacted to Netherlord in Pages SuperGrid support   
    All is good now. I had a personal issue that caused other issues. As i had been testing!
    I do have one thing i am unhappy with however. Not technically a bug but might be worth mentioning.
    On mobile the author, avatar and posted time leaves too much of a white space for me.
    First image is how it is for me. Even with the toggle settings, the white space is too much!
    The other 2 images are what i was aiming to create with css but it broke so much so i scrapped that idea. But i am including because they do look good? and might give you idea's

    Not major but worth mentioning like i said.
  4. Agree
    levsha reacted to Bulletbrain in Hump Day: A Refresh Has Arrived!   
    I have been a customer since 2006 and the "Don’t worry, it’s not bad news" email newsletter was a real shock.  Whilst everyone fully understands that price increases are required over time, I am really disappointed with the huge 50% price hike that has been announced.
    This makes it twice as expensive as other well regarded commercial forum systems.  So I will definitely be removing Pages and quite possibly my whole account due to this.
    It appears that many of us smaller communities are being pushed out - it feels like they are trying to shift their customer base as more communities are moving to free products like discourse, discord, etc.
    I still have a few months left on my account, so I will be looking at possible alternatives, but in the mean time how do you remove applications like Pages from your account?  I thought you could do this yourself, but I can not see any way to do this in the client area.
  5. Like
    levsha reacted to LiquidFractal in Hump Day: A Refresh Has Arrived!   
    Yes, but there are people like me who have little use for browse bookmarks and prefer to keep things contained in the sties they visit. 😄 Instead of having to go into my browser's (sub)folders and delete/recreate bookmarks, I had envisioned something like being able to read a long thread, click a comment and "bookmark/re-bookmark" it so that I could progress through the debate/discussion.
    A further, non-related observation: if you talk to yourself while drunk you can still call it "social drinking" 🙂
  6. Like
    levsha reacted to FZ in Hump Day: A Refresh Has Arrived!   
    Well colour me confused, or amused, or both. 
    I just got one of my IPS license renewal invoices and I see that it is for 6 months and not the ridiculous, almost 3x the price I was expecting after the last email I got from IPS. Huh? So I come here to try and find out what's going on and I see that 6 month licenses have been restored. Great! 
    Question: why didn't you send out an email advising your customers of this reversal? 
  7. Like
    levsha got a reaction from Talksofa in Hump Day: A Refresh Has Arrived!   
    Hello!
    Sorry for my translation, I use a translator. 🤗 But I can't help but speak out about the price increase.
    I tried to use licensed software and therefore acquired a license, and all these years I paid for support, receiving updates, often not seeing any sense in them both for the community and for myself. My community is not a commercial one, we are a fishing community.
    The news with an increase in prices hit us, the amount of $ 250 is not acceptable for us, given the number of support requests for the entire period of using the IPS.
    But in the current circumstances, we most likely will not extend support, but perhaps we will start looking for an alternative engine. Or we will work as much as possible on the version that will be the last paid subscription for us.
    Thanks to the developers for many years of work, but unfortunately, I will not be able to pay tribute to my habits in the future.
  8. Thanks
    levsha reacted to Matt in Hump Day: A Refresh Has Arrived!   
    I want to thank you all for your feedback. I appreciate everyone who took the time to leave their thoughts and concerns. I've read every single one and replied to almost all of them.
    Firstly, I want to say that I understand that the messaging that went out ahead of this update fell short of what you deserve, and I want to apologise for that.
    After spending two days reading every single post, almost all concerns fall into these three areas:
    1) The future of support
    I've seen many people use the phrase 'no more support', which isn't true. I know the change from ticket support to staffed community support is a significant change, but I genuinely believe that it will benefit customers. I believe that we can create a living knowledge base of solved issues just like many brands do. For example, when I have a problem with my iPhone, I google it and invariably end up with a link to a topic within their support forums with a solved answer. I don't need to raise a ticket with them and wait for a reply.
    There are many "what about" concerns mixed in, and I ask you to try the new staffed community support areas and give us your feedback once you've used it regularly. We will work with you based on that feedback and make improvements where it is needed.
    We have custom functionality that shows our team links to your client accounts, including license keys, etc., so we know who you are and have all your information right next to the topic. You will never need to divulge personal information, or even your site URL if you do not want to.
    If your support issue is complex or needs developer intervention, with a click of a button, our technicians can convert this into a ticket for you and we will continue to resolve the issue with you in that ticket.
    You will be in safe hands.
    2) Price Rises
    We have not raised our prices for well over a decade. We've always been reluctant to do it and held off for too long, resulting in a large jump to make up for a lost time.
    We can't reduce the prices to their pre-September levels, but we will be much more mindful of price rises in the future.
    3) Annual Renewals
    We want to simplify billing and reduce the number of invoices we need to send, and you need to pay. An annual invoice seemed logical to achieve this.
    However, you have made it clear that moving to annual renewals affects your budgeting, and we have listened to that.
    We have reverted this decision and have restored 6-month renewals in your client area. This is not a temporary one-off offer; it's a permanent change.
    Again, I want to thank you all for being so vocal and passionate about Invision Community. We want to keep offering you the very best community platform to help your communities succeed.
  9. Like
    levsha got a reaction from sobrenome in Hump Day: A Refresh Has Arrived!   
    Hello!
    Sorry for my translation, I use a translator. 🤗 But I can't help but speak out about the price increase.
    I tried to use licensed software and therefore acquired a license, and all these years I paid for support, receiving updates, often not seeing any sense in them both for the community and for myself. My community is not a commercial one, we are a fishing community.
    The news with an increase in prices hit us, the amount of $ 250 is not acceptable for us, given the number of support requests for the entire period of using the IPS.
    But in the current circumstances, we most likely will not extend support, but perhaps we will start looking for an alternative engine. Or we will work as much as possible on the version that will be the last paid subscription for us.
    Thanks to the developers for many years of work, but unfortunately, I will not be able to pay tribute to my habits in the future.
  10. Agree
    levsha reacted to Daddy in Hump Day: A Refresh Has Arrived!   
    Sorry, but I find that very hard to believe. Then again, most of what has been said by IPS staff in this thread is pretty unrealistic. Moral of the story is, this is a tactical push to evolve completely into a SaaS service. Might even save you some time and money just to refund all of the self license purchases and get rid of it entirely.
    I'm pretty disappointed you haven't realized this was a huge mistake, and haven't taken steps to accommodate anyone you've blatantly hurt by these, I'll say it, malicious changes.
    It's clear this was not a "communication" issue, rather a stunt to prevent anyone from renewing prior to the price hike. It's also clear the changes to self hosting prices had nothing to do with betterment of the software, rather an excuse to push people to cloud hosting. It's also clear the reason for yearly renewals was to prevent customers from selectively renewing only when they actually need to. Not because "it would confuse customers."
    Yeah, confuse customers with the same model you've had for the past 10 years... We aren't that gullible. I'll stick around, but I'm not going to renew until there's drastic changes, and I'll avoid using the marketplace from now on and work directly with 3rd party developers to make sure they're being taken care of.
    I can't express enough how disappointed I am.
  11. Agree
    levsha reacted to simonle in Hump Day: A Refresh Has Arrived!   
    I haven't had the time yet to properly calculate what the new price increase means for my communities and weigh the different pros and cons of both the new changes and existing features and so on. But it isn't looking good. I'll probably start looking for alternatives which is sad because IPS is a splendid community software. But it's getting harder and harder to justify its cost.
  12. Agree
    levsha reacted to Summit360 in Hump Day: A Refresh Has Arrived!   
    I've slept on the email and on the first 14pages of this topic.  WOW!
    12 month billing industry standard? Almost all of the services I use are per hour, per month, most offer an annual discount. Those that only have annual, TBH, they have something to fear to lock you in. Even microsoft do monthly 😉  who/what is a standard?  Be better by differentiating and offering your customers what they need.
    Silver linings: I'm assuming search will be getting a really good overhaul, elastic 7? If we're to search for issues first. TBH I still just use `site:domain.tld` in google here and on my own sites. 
    I can actually stand the price increases. But I'm not impressed at all, at how it's been done. Trust was a word used before, I'll reiterate that and add reputation. Now I don't want to renew on the principal of it, and to support those who had this foisted upon them. 
    I understand the support changes too. As a developer of 25+years and engineering manager for many, I see my peers on support, their productivity is far lower. £ for £ I get more from my non-support folk. However, they tear through bugs, keep paying customers happy with super quick response times & prompt fixes. Sure we have the odd customer who is a 'burden' but we see it, if we can make it work for them, then 80% of the others won't bother us. Now if I could offload support to customers... win. #fail If multiple similar questions asked, add it to a knowledgebase, dev or customer led, #win.

    Could also get rid of the annoying config/server queries by bumping the price up to a bearable, but mostly prohibitive figure? ...win. #fail Ultimately at $1250, that's an hour work a month I'd expect in return. Or one serious forum offline help me get it back. If I was raising that level of support queries, IPS isn't the best. I'd pay $100 per serious issue escalation or guaranteed resolution, not a sort it yourself as your not cloud hosted...

    I didn't have premium support before, didn't feel I needed it, support was great; ok, mostly ok, a little difficult as self hosted, no sftp, 2fa etc for the dozen tickets or so over a decade. Had one bad upgrade, 4.5 to 4.6.6 yesterday ironically.
    Community support no sla? That in essence, and at worst is, no support, a suggestion that breaks more than it fixes, an escalation to a ticket at some point/trigger?, or premium support! Well let's try it for a quarter, nowt to lose now.
    I'd save a big chunk of my monthly going to your cloud offering, except I'd rather eat my own notebook. I choose to self host, I enjoy it and I can optimise it, tune it, debug it. Ican upgrade when it's not a buggy .0/.1 release.  I pay for an sla with service providers and pay for more with many companies whom I trust... who are open, transparent and fair. Who reward their evangelists and support the 3rd party community. 
    not bad news... just wow.
  13. Like
    levsha got a reaction from Yamamura in Hump Day: A Refresh Has Arrived!   
    Hello!
    Sorry for my translation, I use a translator. 🤗 But I can't help but speak out about the price increase.
    I tried to use licensed software and therefore acquired a license, and all these years I paid for support, receiving updates, often not seeing any sense in them both for the community and for myself. My community is not a commercial one, we are a fishing community.
    The news with an increase in prices hit us, the amount of $ 250 is not acceptable for us, given the number of support requests for the entire period of using the IPS.
    But in the current circumstances, we most likely will not extend support, but perhaps we will start looking for an alternative engine. Or we will work as much as possible on the version that will be the last paid subscription for us.
    Thanks to the developers for many years of work, but unfortunately, I will not be able to pay tribute to my habits in the future.
  14. Like
    levsha got a reaction from shiobi in Hump Day: A Refresh Has Arrived!   
    Hello!
    Sorry for my translation, I use a translator. 🤗 But I can't help but speak out about the price increase.
    I tried to use licensed software and therefore acquired a license, and all these years I paid for support, receiving updates, often not seeing any sense in them both for the community and for myself. My community is not a commercial one, we are a fishing community.
    The news with an increase in prices hit us, the amount of $ 250 is not acceptable for us, given the number of support requests for the entire period of using the IPS.
    But in the current circumstances, we most likely will not extend support, but perhaps we will start looking for an alternative engine. Or we will work as much as possible on the version that will be the last paid subscription for us.
    Thanks to the developers for many years of work, but unfortunately, I will not be able to pay tribute to my habits in the future.
  15. Like
    levsha got a reaction from The Old Man in Hump Day: A Refresh Has Arrived!   
    Hello!
    Sorry for my translation, I use a translator. 🤗 But I can't help but speak out about the price increase.
    I tried to use licensed software and therefore acquired a license, and all these years I paid for support, receiving updates, often not seeing any sense in them both for the community and for myself. My community is not a commercial one, we are a fishing community.
    The news with an increase in prices hit us, the amount of $ 250 is not acceptable for us, given the number of support requests for the entire period of using the IPS.
    But in the current circumstances, we most likely will not extend support, but perhaps we will start looking for an alternative engine. Or we will work as much as possible on the version that will be the last paid subscription for us.
    Thanks to the developers for many years of work, but unfortunately, I will not be able to pay tribute to my habits in the future.
  16. Agree
    levsha reacted to Ramsesx in Hump Day: A Refresh Has Arrived!   
    In 2017 I paid 550$ for this:

    Now it's increased near 50%, the renewal went from 190$ to 280$ / year.
    For me, the price increase is still bearable, as long as my income from the forum does not drop significantly. But for hobby communities, such prices are probably harder to bear. By the way, these hobbyists are free advertising media for Invision, as they promote their product. Ultimately, new forum operators orientate themselves on the platforms in which they themselves are active. If they disappear from the market, this advertising also disappears. Another very important aspect is the existing add-ons of a forum platform provider, these are and always have been a driving force for a successful community, see vBulletin. Some developers have already spoken out about the price increases. If this price increase causes them to turn away from Invision, this will also lead to lower licence sales in the long term. So this new development could lead to a downward spiral.
    I don't understand why developers as important as openfont and Adriano have to pay licence fees at all, because without them Invision would certainly not be where it is now. Without developers, without high quality addons, no customers, to put it bluntly. Just because of a few hundred dollars more revenue you risk losing everything you have built up over the years. This is not a wise decision because the developers are the be-all and end-all of any successful forum platform. 
    (translated by DeepL)
  17. Agree
    levsha reacted to Square Wheels in Hump Day: A Refresh Has Arrived!   
    Again, change comes very slow, and often we get things we never asked for.  "Pay us lots of money and wait to see what you get..."  I don't think so.
    I am not a happy customer at this time and still feel this was done to suit the big customers.
    Moving to your online plan is not an option for me.
    Like others have said, we have options, and it looks like many of us will exercise those options.
  18. Agree
    levsha reacted to Sonya* in Hump Day: A Refresh Has Arrived!   
    There are still "online visitors" instead of "page impressions" in the Frequently Asked Questions section https://invisioncommunity.com/buy 
    I hoped there would be better condition for niche communities and/or multiple licenses holders. E.g. self-hosted licenses entirely without support. Or affordable monthly cloud price. 

     
  19. Agree
    levsha reacted to opentype in Hump Day: A Refresh Has Arrived!   
    I knew the prices would rise with this site relaunch, but I expected more a generous correction for inflation for new orders (not renewals). But the changes are far from slight. And for people like me who have many licenses, it actually threatens my entire business, because the price change is multiplied by the number of licenses. And the new terms make it all even worse. For my oldest license, I had an upcoming renewal of $85 as the last payment in this financial year. Now that jumped to $310—well over 300%! Yes, it’s for 12 months, but I still need to pay it NOW without having earned this money through the site or even planned for it. And even if would manage with this one site, I certainly can’t manage it for 5 self-hosted licenses and their upcoming renewals. 
    And it didn’t had to be this way. There is the established system of grandfathering existing prices while only charging more for new customers for example. Or it could be a slow transition that is announced a year or two in advance, so we could have prepared for it someone. Dropping these drastic price and terms changes on us like a bomb, effective and possibly charged immediately, was a bad move. 
     
     
  20. Agree
    levsha reacted to Ramsesx in Stuff what I have noticed with the design refresh...   
    Couldn't this be an idea?:

    Or put it into the username dropdown as a menu item
  21. Like
    levsha reacted to Michael R in Pages SuperGrid support   
    I love this plugin for my articles!
    https://clausnet.com/articles/
    Any chance in a future release you will add an option for the listings view to show the newest article larger then the others like you have on your demo for SuperBlocks?
  22. Like
    levsha reacted to RocketStang in Mobile App   
    My forums have been approved and I messed around with the app for about 25 minutes.  I agree with BankFodder's critique and I would add that it is kind of set up backwards...the opening page is titled New for You but only lists Active Now, Our Picks and Top Users This Week.  I would like to see it open with recent activity that is customizable for one thing!  For this app to work, IPS is gonna have to make it "feel" like Tapatalk!  I hate to even say the name but you know I am right!!  It needs push notifications, app signatures, content feeds, and user customizable settings.  This is a good start but don't be afraid to make it what it needs to be!
  23. Like
    levsha reacted to BankFodder in Mobile App   
    Probably about 7 days
  24. Like
    levsha reacted to Maxxius in Pages SuperGrid support   
    Of course you will.
  25. Thanks
    levsha reacted to opentype in Pages SuperGrid support   
    The was about moderating the entries in the ACP instead of the front end. 
    4.5 is around the corner and there will likely be a SuperGrid update for that. 
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