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Allen Bradford

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Posts posted by Allen Bradford

  1. On 12/28/2021 at 3:51 PM, Lindy said:

    … and helps alleviates some potential fear and uncertainty. 

    Well, not really.

    I may have missed an email notice about this, and only found out about the change in Cloud Hosting Plans for 2022 this morning when I saw this Topic.

    I have a modest Board that is celebrating its 20th Anniversary in March 2022, and is funded primarily via voluntary Donations. I am currently in the Ultra 100 User Plan at $70/month. After checking with Support on my current Usage/Page Views etc I am told I will need to change to the “Growth Plan” at $142/month. That is over DOUBLE an increase in Cloud Hosting fees with no explanation as to why. 

    Lindy as Manager, is there any flexibility for clients that are getting whacked by this change in Cloud Hosting Packages?

    Can I speak to you or another Manager over the phone, person to person, or establish an email dialogue? 

  2. With the New Year coming It’s time to clean house on my Board. I have a large amount of Registrations going back to 2016 (when I converted my Board to IPB)…that I did not Authorize (why doesn’t matter). In Admin CP/Members I can choose “validating” and get a complete listing of those. But am only allowed to delete one at a time, which takes a little time, and when done the listing reverts right back to page one of “all” Registrations. Is there any way to delete those Unvalidated/Unauthorized Registrations in bulk?

  3. 30 minutes ago, Marc Stridgen said:

    Fully appreciate that. Unfortunately on this occasion it was an issue on AWS side. It should be resolved now, but of course please feel free to let us know if you see any further issues

    Thanks. I’m flinchy about going back Online…but will in a spell when I get up the courage… 😬 

  4. 5 minutes ago, Marc Stridgen said:

    We are aware of the issues, and these are being looked into at present. I will update on here once this is resolved

    Thank you Marc. We’ve communicated in the past on minor issues and upgrades. As you know I have a great deal of respect and appreciation for the Support team this software provides. This prolonged issue just has some of us a bit on edge.

  5. I finally received an email response from Support and was told the problem has resolved itself but they are investigating. I put my Board back Online just now and within a few minutes was experiencing the same connection issues, 500 error, inability to perform the most basic tasks. I contacted Support again. Hopefully they can figure this out soon. This will be the third day my Board has been basically unusable. The natives (Members) are getting restless. This is starting to concern me.

    Could Support please post to this Topic and keep us aware of any progress in addressing this issue?  This is the third day I have been forced to take my Community Offline. 

  6. Same problem as yesterday. Started again at 5:30 PM Eastern. Cloud Connection issues, all sorts of error messages. My Board is basically unusable for Members or Admins or Mods. It took me multiple tries to get to Admin CP and take my Board Offline. Ive contacted Support and have had no response from them. It would be nice to get some sort of update. Boards are largely businesses and are compromised with prolonged down time.

  7. 22 hours ago, Luuuk said:

    Already discussed:

     

    Thank you. I don’t visit here too often. I did exchange some emails with Support and understand the change. I don’t like it, but it is what it is. I’m glad to see you can still access past Tickets via the “Support Window”.

  8. I just went to my Client Area to start a Support ticket. The old link to that function with all past Tickets/Issues was gone and in its place is a small Support Link on lower right, and when clicked a small window opens for tickets or emails etc. Is this new? Sorta alarming that a robust Ticket function that sometimes dealt with serious issues has been replaced with a tiny email type window.

  9. I have my Board set for Full Registration and manual Authorization for new Members. My assumption is when a new Member is Authorized they get a confirmation email. Is there any way for an Admin to see exactly what that confirmation email is, and if so can an Admin edit it to add info like “Please Review Board Guidelines before posting etc.”? It might be right under my nose in AdminCP but I can’t find it. Thanks.

  10. I’m a Luddite...62 years old and retired from a career in Commercial Art; specifically graphic design. No industry went digital as fast and as completely as the graphic design field. We went from building mechanicals on drafting tables to using computers and Software overnight, starting in the mid 80’s. I developed a severe case of Upgrade PTSD. Back then every upgrade or update of OS, and design software, was wrought with issues. Files wouldn’t open, fonts wouldn’t work, it was always a cluster, and work flow was impacted. We learned to hate Upgrades,

    So, in addition to living in the woods of a Maine with extremely glitchy DSL “high speed” internet at a whopping 7 mbps...that’s not a typo. I put off IPB Upgrades and typically ask Support to perform even the most minor ones.

    Recently I found myself 15 Upgrades behind...with no SSL Certificate...and my Board of 19 years...again not a typo...(I launched my Discussion Community back in 2002 on Ikonboard) was experiencing all sorts of errors and issues. 

    I finally contacted Support, and they were responsive and professional and they resolved the SSL Security situation, and the Upgrade(s), and moved my Board to the new Cloud II Server. There are some minor Member issues to work out, and I’m becoming accustomed to the new features, look and functionality, but generally things on Board are snappy and going well. 

    For someone who isn’t as fluid as many here with the backend of the IPB Suites and Software, and suffers from Upgrade and Digital PTSD,  having the Support team on call is a huge relief. I’m not putting off Upgrades any longer...I promise.

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