Allen Bradford

These are Banner Ad images Ive uploaded directly to AdminCP Advertisement function.

I noticed Banner ads weren’t loading completely after the last Upgrade. See image. It’s random, not the same Banner Ad every time and not all the time. I did mention it to Support through an email and they thought my slow home internet speed may be the culprit. I only have a max of 7mbps at home. I’m not kidding…But I am at another location on wif fi with 120mbps and the same things happens randomly. I do not have any custom theme, but simply utilize the theme functions native to this software. This isn’t a huge deal, but if an advertiser sees this it may cause non-renewals etc. Thoughts?

Thank you for the clarification Marc.

Lindy, I have been on the Ultra 100 User Plan for years. After I read this Topic I contacted your Support Team and asked them if I would need to change Plans and if so what Plan. I was told I needed to change to the Growth Plan. That would over double my Cloud Hosting monthly/yearly fees. I’m confused. Please let me know if I have to change or not. I don’t want my Board to be suspended. Feel free to email me at my contact email associated with my account.

I’ll check into this Topic when the team is back. Happy New Year to all.

Well, not really. I may have missed an email notice about this, and only found out about the change in Cloud Hosting Plans for 2022 this morning when I saw this Topic. I have a modest Board that is celebrating its 20th Anniversary in March 2022, and is funded primarily via voluntary Donations. I am currently in the Ultra 100 User Plan at $70/month. After checking with Support on my current Usage/Page Views etc I am told I will need to change to the “Growth Plan” at $142/month. That is over DOUBLE an increase in Cloud Hosting fees with no explanation as to why. Lindy as Manager, is there any flexibility for clients that are getting whacked by this change in Cloud Hosting Packages? Can I speak to you or another Manager over the phone, person to person, or establish an email dialogue?

With the New Year coming It’s time to clean house on my Board. I have a large amount of Registrations going back to 2016 (when I converted my Board to IPB)…that I did not Authorize (why doesn’t matter). In Admin CP/Members I can choose “validating” and get a complete listing of those. But am only allowed to delete one at a time, which takes a little time, and when done the listing reverts right back to page one of “all” Registrations. Is there any way to delete those Unvalidated/Unauthorized Registrations in bulk?

I received emails from a couple of my Members this morning that they were being redirected to the page shown on OP. I sent in a ticket before I read this. I’ll tell them to clear their browser cache. I’ll report back if that doesn’t solved the issue.

Whew!….Thank you. That’s reassuring. I hadn’t seen that in my Client Area and was looking for the pop up like before. This is the second time Contacting Support on issues has changed in the somewhat recent past.

SUPPORT: I am not currently having issues but with new format I can’t for the life of me find a link in my Client Area to report an issue and create a ticket. Please advise.

Thanks. I’m flinchy about going back Online…but will in a spell when I get up the courage… 😬

Thank you Marc. We’ve communicated in the past on minor issues and upgrades. As you know I have a great deal of respect and appreciation for the Support team this software provides. This prolonged issue just has some of us a bit on edge.

I finally received an email response from Support and was told the problem has resolved itself but they are investigating. I put my Board back Online just now and within a few minutes was experiencing the same connection issues, 500 error, inability to perform the most basic tasks. I contacted Support again. Hopefully they can figure this out soon. This will be the third day my Board has been basically unusable. The natives (Members) are getting restless. This is starting to concern me. Could Support please post to this Topic and keep us aware of any progress in addressing this issue? This is the third day I have been forced to take my Community Offline.

Same problem as yesterday. Started again at 5:30 PM Eastern. Cloud Connection issues, all sorts of error messages. My Board is basically unusable for Members or Admins or Mods. It took me multiple tries to get to Admin CP and take my Board Offline. Ive contacted Support and have had no response from them. It would be nice to get some sort of update. Boards are largely businesses and are compromised with prolonged down time.

Thank you. I don’t visit here too often. I did exchange some emails with Support and understand the change. I don’t like it, but it is what it is. I’m glad to see you can still access past Tickets via the “Support Window”.

I just went to my Client Area to start a Support ticket. The old link to that function with all past Tickets/Issues was gone and in its place is a small Support Link on lower right, and when clicked a small window opens for tickets or emails etc. Is this new? Sorta alarming that a robust Ticket function that sometimes dealt with serious issues has been replaced with a tiny email type window.

I have my Board set for Full Registration and manual Authorization for new Members. My assumption is when a new Member is Authorized they get a confirmation email. Is there any way for an Admin to see exactly what that confirmation email is, and if so can an Admin edit it to add info like “Please Review Board Guidelines before posting etc.”? It might be right under my nose in AdminCP but I can’t find it. Thanks.

I’m a Luddite...62 years old and retired from a career in Commercial Art; specifically graphic design. No industry went digital as fast and as completely as the graphic design field. We went from building mechanicals on drafting tables to using computers and Software overnight, starting in the mid 80’s. I developed a severe case of Upgrade PTSD. Back then every upgrade or update of OS, and design software, was wrought with issues. Files wouldn’t open, fonts wouldn’t work, it was always a cluster, and work flow was impacted. We learned to hate Upgrades, So, in addition to living in the woods of a Maine with extremely glitchy DSL “high speed” internet at a whopping 7 mbps...that’s not a typo. I put off IPB Upgrades and typically ask Support to perform even the most minor ones. Recently I found myself 15 Upgrades behind...with no SSL Certificate...and my Board of 19 years...again not a typo...(I launched my Discussion Community back in 2002 on Ikonboard) was experiencing all sorts of errors and issues. I finally contacted Support, and they were responsive and professional and they resolved the SSL Security situation, and the Upgrade(s), and moved my Board to the new Cloud II Server. There are some minor Member issues to work out, and I’m becoming accustomed to the new features, look and functionality, but generally things on Board are snappy and going well. For someone who isn’t as fluid as many here with the backend of the IPB Suites and Software, and suffers from Upgrade and Digital PTSD, having the Support team on call is a huge relief. I’m not putting off Upgrades any longer...I promise.