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BomAle

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  1. Agree
    BomAle reacted to Jordan Invision for an entry, Battling toxicity in communities with kindness and vulnerability   
    Promote kindness and foster interpersonal relationships through the power of vulnerability to outshine toxicity in your online community. 
    Before my time as a Community Advocate with Invision Community, I focused all my attention on my own online community, BreatheHeavy. Pop music and Britney Spears news are the bread and butter of BreatheHeavy. As you can imagine, fans of pop stars are energized, vocal and unapologetic. There’s real potential for conversations to slip into negativity.
    16 years ago when I launched BreatheHeavy, I hadn’t realized I took the first steps towards becoming a community leader. It never occurred to me such a role existed. My mission evolved from forum administrator to community leader, and during that process, I discovered a love of community building. Along the way, I’ve learnt invaluable lessons about toxic community culture (shade a pop star then let me know how that goes for you). 
    What is online community building?
    It’s the act of cultivating culture and creating connections on the Internet. It’s an essential aspect most businesses don’t focus on enough because it’s hard to quantify its value A.K.A. the bottom line.
    I spent the majority of my career writing news articles. My resources went into content creation on my company’s blog section while my community members, completely segregated from my news posts, ran rampant. I recall thinking, “negative comments are better than no comments!” 
    That thought eventually led to the demise of my community. The trolls had infiltrated and won. 


    Credit: Unsplash
     
    A mob of toxic commentators had free reign, thus scaring away quality members. Freedom of speech is imperative, but it also has limitations (screaming “fire!” in a crowded theater is not applicable to free speech).
    To better understand how we can combat negativity in our communities, let’s first define what makes a community toxic?
    When a member or group of members devalue the community. 
    Their negativity permeates throughout the community in such a profound way that it repels others from contributing, engaging and worst of all: not returning. 
    As much as I hate to admit it, toxic members are powerful. They can influence your community, albeit in the opposite direction of what community owners want. Their role deteriorates the community they call home. The compounding effect of flippant responses, snide remarks, indifference, arguments and attacks ultimately creates chaos. 
    The sad thing is... they’re usually unaware their behavior is adversely affecting the community. If they’re oblivious, there’s no opportunity to turn things around. 
    In an effort to better understand their motivation (and avoid smashing the ban hammer), I personally reach out to these members in a private message. Call me a sap, but I’m a firm believer that people can change if you communicate with them. 
    This is a great opportunity to send them a private message.
     



    People just want to be heard.
    When someone exhibits toxic behavior... ask yourself why, and more importantly... can you help them? 
    Typically, a troll’s demeanor stems from what’s transpired in their real life, and it manifests onto your community (lucky you!). Know there’s a motive behind the negativity; a harsh reality they may not want to face.
    You’re not necessarily required to reach out, and a suspension is a lot easier, but taking this upon yourself as a community leader to uncover what’s really going on is an unrequited and selfless act that’ll set your community apart.
    In other words: it’s a very kind thing to do. 


    Credit: Unsplash
    Kindness in communities
    The most profound way to fight toxicity in an online community is by not fighting at all. It’s by offering kindness to those who need it the most. That’s done through outreach and personal displays of vulnerability. 
     


     

    Members on the other end want to know they’re talking with another person. A person who also encounters struggles in life, but found ways to not only overcome those hurdles, but lean into them as they forge mental fortitude - an important component for successful community leaders. 
    Your past challenges can inspire change in peoples’ futures.
    A powerful way to do this is through being vulnerable.
    Dr. Brené Brown, who’s extensively researched what it means to be vulnerable, said it best: “The difficult thing is that vulnerability is the first thing I look for in you and the last thing I’m willing to show you. In you, it’s courage and daring. In me, it’s weakness.”
    It’s easy to expect others (in our case toxic members) to share with you some real life hurdles they’ve encountered. It’s much more difficult for us (the community leader) to shine a light back on ourselves and share that vulnerability back. However, it’s the secret ingredient to creating a perfectly baked community cake.
    The act of opening up to an anonymous person in need not only can inspire them to change, but it opens a door towards further self-discovery. 
    Being vulnerable with your members empowers them and you.
    So the next time you notice a toxic member’s pattern regarding how they post, take a pause. Remember there’s more behind the curtain, that hurt people hurt people, then take the opportunity to be kind, practice being vulnerable and watch your community garden blossom. 
    How do YOU battle toxicity in your Invision communities? Sound off in the comments below.
    Hero Image Credit: Unsplash 
  2. Like
    BomAle reacted to Matt for an entry, Welcome to the team, Jordan!   
    I'm thrilled to introduce the newest member of team Invision Community.
    You may recognise Jordan from his photo as he's been an active member of our community as BreatheHeavy. Jordan has been running his site BreatheHeavy.com using Invision Community for nearly a decade.
    Jordan's official title is "Community Advocate" which means that he will be working very closely with our community to guide and curate feedback, assist with support questions, to help educate and inform and to bring you news of the latest developments being cooked up by our development team.
    Jordan says:
    Your feedback, ideas and questions matter.
    I've spent the last decade discovering what it means to be a community leader in my own Invision Powered community, BreatheHeavy. Community building is an ongoing journey that's taught me invaluable lessons, namely the importance of absorbing feedback from the community then taking decisive action. I'm excited and honored to share that insight with the Invision Community. My new role is designed to shed light on what Invision Community members (that's you!) want and share it with the team.
    I'm looking forward to getting to know you! 
    We're very excited to start a new chapter within Invision Community to improve communication, engage more Invision Community owners and make the most of the excellent feedback we receive.
    You'll be seeing more of Jordan on the forums in the coming days.
  3. Like
    BomAle reacted to bfarber for an entry, Health Dashboard   
    The support tool has served us well for many years. You can identify, at a glance, potential issues with your community both presently and down the road, right from the comfort of your AdminCP, and you can often resolve those issues with just a few clicks.
    But what if we could do better? What if we could make this useful administrative area of the software even more useful?
    The next version of Invision Community introduces a new "Health Dashboard" which replaces the previous support tool and helps you get a better overview of potential issues within your community while retaining all of the functionality you've come to know and rely on to resolve issues with your community.

    When you launch the new health dashboard, the first thing you will notice is that the previous "Wizard" process is now gone, in favor of a single page giving you access to everything you might want or need.
    Central to the page are blocks that identify specific areas of your community, server, and configuration which could be problematic now or in the future. Invision Community will check for available updates, modified source files, server software configuration issues, whether your server is running required and/or recommended versions of important software and more.
    Additional checks and recommendations have been added to this page, to help identify other adjustments that could benefit or prevent harm to your community.  Issues are color coded and classified as informational, recommended, or critical and a summary is provided at the top of the page with an easy "check again" button which will do so without taking you away from the screen.
    If we become aware of an issue, we can quickly notify communities through a bulletin which will be displayed in the "Known Issues" block on this page. These bulletins can also trigger AdminCP notifications, however they will continue to show on the Health Dashboard so long as they are relevant, even when the AdminCP notification is dismissed.
    A graph showing system, error and email error log activity has been added to the page to help you identify spikes in logged issues. Commonly, if an issue begins to surface on your community there will be an increase in these types of error logs, so the graph here is intended to allow you to identify an increase in these logs, allowing you to investigate and react quicker.
    The right-hand sidebar surfaces common tools you may need to access.

    The first block allows you to see our most recently featured guides, as well as search our documentation. While this functionality was available in the existing support tool, we found that it was rarely used because people more often visited the tool to allow the software to check for common issues, and the ability to search the documentation required a separate work flow through the support wizard. With the block always available (and searches performed "live" via AJAX), we expect users will find the ability to search our documentation from the AdminCP much more useful now.
    Next up, the Tools and Diagnostics block gives you access to common tools you may need to use. You can quickly clear your system caches, as well as access phpinfo, the SQL toolbox (for self-hosted clients only), and disable all third party customizations. The process and behavior for disabling customizations is very similar to the existing process within the support tool, with the list of customizations disabled opening in a modal window and the ability to re-enable all customizations, or selectively re-enable individual customizations, still available.

    Disabling customizations is still simple
    Finally, the ability to submit a support ticket is still available right from this screen. Upon clicking the button to submit a support ticket, you will be presented with a form inside a modal dialog that behaves very similarly to the existing form with one minor but useful addition: if there are any patches not yet installed on the community, you will be alerted to this right on the form before submitting your ticket. Think of this as one last reminder that your issue may already be solved by installing any available patches before reaching out to us for official technical support.

    Submitting a support ticket is still just a few clicks away
    We believe the improved workflow and user experience will help administrators and support technicians alike more quickly identify any issues that need addressing on the community.
  4. Like
    BomAle reacted to Andy Millne for an entry, 4.5: Sign in with Apple   
    Since the feature was announced at last year’s World Wide Developer Conference (WWDC) we have received lots of requests to implement Sign in with Apple in Invision Community. We’re pleased to announce that as of 4.5 this is now available.
    You will need a paid Apple developer account to use it but once enabled users will be able to sign in using their Apple ID and all the convenience that brings. Touch ID and Face ID is supported natively where available and works across all your devices.

    Choose to share or hide your email address
    Isn’t it just another login button?
    Sign in with Apple is built on similar technologies as other login buttons such as those already available in Invision Community from Facebook, Google and Microsoft. The difference is Apple’s unique focus on privacy. On certain community types users can be reluctant to sign up when they fear they need to disclose lots of personal details. Every community is different so allowing your users to share as little or as much info as they like could be important to your success. Apple have stated that no user tracking will take place in contrast to other services where this forms a part of their business model.
    When signing in with their Apple ID the user can choose whether or not to share their real email address with your community. If the user chooses to hide their email address then your community will receive a relay email address that will forward to their real address. The email address used is unique to your community so the user can retain control.
    Can users link their existing Invision Community accounts?
    Yes! If a user signs in using the Apple button and shares their real email address, then providing they already have an account on your community they will be prompted to link their account in the same way as other social login buttons. They can also link an existing account from their account settings. If linking from account settings then the email addresses used do not need to match.
    Sign in with Apple is already enabled here on our community and is available in the 4.5 beta available to download now.
  5. Like
    BomAle reacted to Stuart Silvester for an entry, 4.5: One More Thing...   
    Almost ten years ago we launched the Marketplace; a place to connect Invision Community owners with talented developers creating new functionality.
    Over the decade, the Marketplace has grown to hold thousands of applications, large and small. For many Invision Community owners, the Marketplace has become an essential resource.
    Our aim was always to have the Marketplace available inside your Admin Control Panel to make it even easier to purchase and install extra functionality.

    I'm pleased to say that as of Invision Community 4.5, this is now a reality. You can browse the Marketplace and install new add-ons without leaving the Admin Control Panel.

    Obtaining Resources
    Paid resources can be purchased directly from the Marketplace and are available to install immediately after the payment is complete. You no longer need to download and install the files yourself.
    You may also notice some additional information with the resource listing, we'll be introducing a new 'tab' to marketplace resources to allow the authors to provide more useful information such as answers to frequently asked questions, or configuration instructions etc.

    The video below takes you through the purchase and installation of a Marketplace application.
    marketplace-install.mp4
    Installing an Application
    Updates
    Some of the eagle-eyed among you may have noticed in the first screenshot that there are more 'bubbles' showing in the menu on the left. These are supported for Applications, Plugins, Themes and Languages.
    In Invision Community 4.5 every resource available via the AdminCP is automatically versioned, you will see update notifications for everything you have installed (previously, you would only see update notices if the resource author supports them).
    Installing an update is as simple as clicking on the update notice, then clicking 'update' on the Marketplace listing.

    Installing Updates
    Downloads Changes
    Our Marketplace is built on our Downloads application, during development of this feature we needed to add new functionality. We have included as many of these improvements as possible in our software for the benefit of our customers, some of these are:
    Custom Fields can now be set to only show to members that have purchased a file. Files can now be set to accept a single file upload instead of multiple. New file versions can now be moderated without hiding the current version from view. Downloads REST API Performance Improvements New /download endpoint that counts the download Added more data to the /downloads/file/{id} response Ability to sort file results by last updated date We hope you're as excited about this feature as we are.
  6. Like
    BomAle reacted to Matt for an entry, Beyond the support desk   
    If your brand sells a product or service, the first thing that comes to mind as a benefit to building your community is support deflection.
    And it's easy to see why. It's something you can quickly calculate an ROI for. Let's say every 20 hits to a public question with a solved answer from a client or team member equates to one less ticket. If a ticket costs $10 to solve on average, it's straightforward to see the value by calculating deflected tickets. Let's say your busy public support community had 20,000 hits a month; you've just saved $200,000 a month in support costs.
    Great! But before you finish there, I want you to consider the rewards a brand community can offer.
    A public support desk isn't a community. It's likely most of your customers join because of an issue with your product. They tap in some keywords on Google and come across your site. They see a bunch of solved questions like theirs, and they either get the fix and bounce out, or post and wait for a reply. With nothing to get them to come back, once they have the answer they'll likely bounce out then and only come back when they hit a new problem.
    That's not a community. A community is a place where people return multiple times to collaborate, learn and grow together.
    "[A brand community is] a group of people who share an identity and a mutual concern for one another's welfare - who participate in shared experiences that are shaped by a brand." - Carrie Melissa Jones
    For that, you need to look beyond the support desk and expand into more use cases, and there are compelling reasons to do this.
    Shared experiences
    Allowing your customers to share their experiences with your products can lead to unique brand stories that reinforce bonds between members and creates social solidarity in the community.
    A few years ago, I remember reading a post on a travel community. A family were flying with Delta and their son who has autism was becoming more and more distressed with the change in routine for that day. A Delta employee saw this and came and spoke with the family, helped settle the boy and ensured they boarded early to avoid the crush of passengers.
    It's a small moment of kindness that wouldn't make headlines, but it was very memorable for this family; enough so that they posted about it. This post had numerous replies in praise for the airline and no doubt made many of them think of Delta when booking their next flight.
    "[Social solidarity is] not just passive tolerance but felt concern for what is individual and particular about the other person." - Alex Honneth "The Struggle for Recognition"
    All those stories, connections and moments build social capital and loyalty for your brand.
    Feedback
    Your customers are already talking about your product. Some of it will be good, and some of it won't be good. They are already talking about it on social media, and in numerous communities, they belong to.
    If you do not have space within your community for your customers to leave feedback, then you're missing out on a massive benefit. You get a chance to address negative feedback before it spills out further into the public domain. Likewise, positive feedback makes for compelling customer success stories.
    Feedback is a great way to crowdsource innovation and to guide sales and marketing on how your customers are using your products and where the gaps are.
    Owning your niche
    Allowing space for conversations relating to your product makes good sense. If you sold a fitness tracker, then it makes good sense to have areas for discussions revolving around wellness areas such as sleep, diet and exercise. 
    Likewise, a mobile phone network will do well having areas related to the various brands of mobile phones.
    "There is status that comes from community. It is the status of respect in return for contribution for caring for seeing and being in sync with others. Especially others with no ability to repay you." - Seth Godin 
    Creating these spaces encourages return visits beyond direct support for the product.
    Those return visits are what makes your community a community.
  7. Like
    BomAle reacted to Ryan Ashbrook for an entry, 4.5: Language System Updates   
    Ever since Invision Community 4.0, there has been a huge focus on making communities multi-lingual by providing translation features inside the AdminCP.
    We have received a lot of feedback on our multi-lingual and translation tools over the past year, and we're happy to announce these new features coming to Invision Community 4.5.

    Pages Phrase Tools
    If you have the Pages application, you can also use these phrases in HTML pages and HTML Blocks without needing to visit the translation tools area. Simply use the tag editor in the sidebar when editing a page or block's contents.



    The new phrases sidebar options
    You can quickly create new multi-lingual phrases by clicking the + icon.

    The new add phrase dialog
    Additionally, WYSIWYG Blocks have now been made translatable, so you can now create WYSIWYG blocks that will display their content in specific languages.
    Translation Tools
    Language pack creators can now set a version update URL which is checked to notify admins within the AdminCP that an update available, just like the theme system. This is a great way to notify customers when fixes are available.

    Finally, you can now quickly add a new phrase from the Translation Tools page without the need to use the developer tools.

    The new "Add Phrase" option

    These little changes should make a huge difference in your workflow, and make it easier than ever to create fully multi-lingual pages throughout your site.
  8. Thanks
    BomAle reacted to Matt for an entry, What are the benefits of a support community?   
    When your customers buy or use your products, they will have many questions. They may have issues using the product, or they may have requests for future versions based on their needs.
    Managing and responding to those questions and requests quickly increases conversion, satisfaction and the likelihood or purchasing again.
    The statistics back this up.

    There is no doubt that unless you have a support community for your brand,  you are not delivering the best experience for your customers and risk losing them to competitors that do.
    Building a support community around your product or service will positively drive your business across all departments from product development through sales and into customer support.
    Let's break it down and look at the key benefits for each department.
    Customer Service
    Encouraging your customers to visit your support community is the simplest way to reduce the cost of supporting your product or service. Creating a self-help culture allows other more experienced customers to offer assistance and troubleshoot any problems they have.
    73% of customers fall in love with a brand because of friendly customer service representatives.**
    Quite often, new customers encounter the same issues that would flood customer support if they were all channelled to your support desk. For example, consider a company that produces an internet-enabled smart device. Less technically savvy customers will likely contact support to troubleshoot initial connectivity issues which can quickly be resolved by peers in the support community.
    These questions and answers form a crowdsourced knowledge base that will allow customers to help themselves without any intervention from your team. Furthermore, these questions will feature in external search results, driving more traffic to your site.

    Sales
    The primary purpose of your community may have initially been to help support your customers, but it quickly becomes a valuable resource to help drive sales.
    Your support community will be a relaxed place where customers talk to each other honestly and openly. They will be less inhibited than they would if they were talking to your sales agents.
    Customers might be discussing a need for more functionality that you have in another product or service. Your sales team can move these conversations from the community to your CRM to curate new sales leads.
    72% of customers will tell 6 people or more if they have a satisfying experience. - Esteban Kolsky
    Customers that have had positive interactions with their peers and members of your support team will become advocates for your brand. They will help sell your product over social media and among their friend circles. Given than 90% of customers are influenced by a positive review when buying a product*, having brand advocates is critical to your growth.

    Marketing
    There are several costly routes to learning about your customers and their wants and needs. You can conduct external surveys, or pay for research groups to look at your products and offer feedback.
    56% of customers don't mind sharing their personal information in exchange for better service.**
    The most effective method is to look at your community.
    Your customers will be posting their thoughts daily. They'll tell you exactly how they use your products, offering you valuable insight into the problems they are solving with your product. This information should be used as the basis of new marketing campaigns.

    Project Development
    Your support community is a direct line to your customers. You no longer need to use external tools and services to determine which features you should add next. You'll be told directly!
    55% of customers are willing to spend more money with a company that guarantees them a satisfying experience.**
    You'll find that some feature requests bubble up regularly. These are the ones you will want to move to your product roadmap.
    Invision Community allows you to segment your community into private areas for beta testing. Your developers can interact with this group to work directly with your customers to shape new functionality.
    Harnessing analytical data will inform development decisions. Invision Community can track keywords in user-generated content. If you have released a new feature, you can track how often it is mentioned in conversations to monitor its uptake.
    52% of customers believe that companies need to take action on their feedback.*

    Setting up your Invision Community
    Now we've looked at the compelling reasons you should create a support community around your products, let's take a look at how to set up your Invision Community.
    Support Desk
    Invision Community has a fully-featured built in support desk functionality. Commerce has all the features you need, including multiple support desk categories, reply by email, pre-written reply templates and private notes.

     
    However, if you already use another support desk such as Zendesk then our API tools mean that Invision Community can integrate with your existing support flow seamlessly.
    Keyword Tracking
    Invision Community allows you to track how often specific words or phrases. This is useful to monitor which of your products are trending or monitoring uptake on new features.
    To set this up, visit the Statistics section of the Admin CP.
    Question and Answers
    To formalize a support or ideation area within your support community, Invision Community offers a Question and Answer forum type.
    Question and Answer forum types allow your members to post questions and enable other members to upvote the questions and replies. Your support team can also flag specific responses as the "best answer" which turns historical questions into a crowdsourced knowledge base.
    Showcasing Great Content
    Invision Community has several tools to highlight great customer-created content. You can pin topics, and feature specific replies within those topics.
    You can also convert posts into new articles within a formal knowledge base or blog to further help your customers find the right answers to their questions.
    Extensibility
    Invision Community has OAuth and a REST API out of the box. This means it's trivial to extend Invision Community to work within your existing flows. Integrate Invision Community to your SalesForce CRM and Zendesk support systems seamlessly.
    Create a federated search to integrate your external knowledge base with client-generated knowledge.
    The options are limitless, and we can take care of any custom integrations for you.
    If you have any questions, please let me know below, or contact us to see how we can help you harness the power of community for your business.
    * https://www.customerthermometer.com/customer-service/customer-service-and-satisfaction-statistics-for-2019/
    ** https://www.qminder.com/customer-service-statistics/
  9. Like
    BomAle reacted to Matt for an entry, 4.5: Marking as solved   
    Invision Community has had a question and answer mode for a good few years now.
    This mode transforms a forum into a formalized way to handle your member's questions. Members can upvote answers, and the topic starter and your community management team can mark a reply as the "best answer".
    This is great when you want to add rigour to specific forums which encourage your members to find solutions.

    The existing "QA" mode
    But how about a way to mark a topic as solved without transforming the look and feel of the forum?
    We get asked this a lot.
    Happily, it's now a feature just added to Invision Community 4.5! Those with a long memory will recall we had something very similar way back in Invision Community 3.

    The new "mark as solved" feature
    This new feature allows the topic starter or your community management team to mark a post as the solution. This highlights the post within the topic as well as adding an icon to the listing views. 

    The green tick notes that the topic has a solution
    In addition, it also increases the member's solved count, which is displayed under their name in the post and even in a draggable widget that shows members with the most solutions. We have also added a new filter to the existing post and topic feed widgets to allow only items with a solution to be shown, so you can create a "Recently solved" feed.

    The new widget
    Finally, a notification is sent to the author of the post that is selected as the best answer, so they're made aware that their helpful content has been spotted.

    Let your members know their content was useful
    We hope you enjoy these changes and look forward to allowing your community to find answers quickly, and to reward the members that provide them.
  10. Like
    BomAle reacted to Matt for an entry, 4.5: Everything else   
    We have announced a lot of new things coming soon with Invision Community 4.5. Most of these are pretty big new features worth a blog on their own.
    However, we've made a lot of smaller changes that may not deserve their own blog but still have a significant impact.
    Let's run through some of those.
    Performance Improvements
    For every major release, we take some time to run through the code and look at ways to make Invision Community run more efficiently.
    For Invision Community 4.5, we've made node forms, sitemaps and commonly run SQL queries more efficient, which is excellent news for you and your users who get reduced server load and a snappier community.
    TikTok Embed
    Although it confuses me greatly, TikTok has taken the internet by storm. We have added it to the embed list so pasting a TikTok share link automatically shows the video ready to play in the comment.

    A TikTok
    Upload Chunking
    Uploading large files can be tricky. Typically trying to push a large file to a server results in timeouts, memory issues and eventually frustration. We have added chunked uploading when using S3. Put simply; this uploads part of the file at a time to prevent memory issues and the server timing out waiting for the upload to finish.
    View Members by Rank
    Very recently, we were asked how you can view all members in the ACP of a specific rank. It turned out you couldn't. This quick change was added into Invision Community 4.5.

    Showing members with a specific rank in the AdminCP
    Download Statistics
    While Invision Community 4.5 has new and improved statistic displays, a common request was to be able to download the raw data. This is now possible.

    Export stats as a CSV
    Downloads
    In Invision Community 4.5, when you require approval of new versions of files submitted to Downloads, the original version will no longer be hidden from view. We've added a new flow for moderators to approve these new versions.
    Live Meta Tag Editor
    Invision Community 4.5 seemed like a great time to run through this feature and tweak the functionality to make it more useful. Now it's possible to remove default meta tags, and it's easier to remove custom tags.
    Closed Tag Autocomplete
    When using the closed tag system where a user can select from one of your preset tags, we have added a search box to make it easier to find a single tag from a list of potentially hundreds.
    EU Tax Support in Commerce
    Tax doesn't have to be taxing! But it generally is. Countries within the EU often have complex tax rates. Commerce now supports multiple tax rates for consumers, businesses and EU VAT-registered businesses.
    That concludes our mini round-up of all the things we've not talked about yet. Let me know which one you're looking forward to most!
  11. Like
    BomAle reacted to Matt for an entry, 4.5: Club Improvements Roundup   
    Almost every single day, we receive feedback on our popular clubs feature. Some of the requests are big in scope, and some a little smaller.
    Following on from our previous blog entry for Club Pages, we’re pleased to announce a collection of smaller, but no less useful improvements.
    Improved Map Display

    The Clubs location map better shows where local clubs are
    A small but useful change to the clubs map means the view is now centered and zoomed around available clubs. Previously the map would show a world view even if all of the clubs were located in a concentrated geographical area.
    Member Tab
    A commitment to privacy always influences our development decisions, and this is true in clubs as well as other areas. It is now possible to set who can view the club member list on a per club basis. Clubs can be set to show the member list to everyone, only to club members or only to club leaders and moderators.

    You can now decide who can see your club
    Club Widgets
    A common request for clubs is that widgets should be able to display content from within clubs. With 4.5, this is now possible and allows you to better bring attention to your club content from anywhere in your community.

    Content widgets can now show club specific content
    Some people wanted to control where widgets would show more finely. This wasn’t previously possible, but now it is. When adding widgets to a page, you can now set whether you want it to appear everywhere, everywhere except clubs, or only in clubs.
    Join Requests
    Club leaders can invite members who they believe will enjoy their content to join. Likewise, members can request to join a club that is not open for all to join instantly.
    For a site with a lot of clubs, this could mean that you are invited to many clubs or find that your pending request goes unnoticed.

    Your member can quickly manage their pending invites
    Members can now cancel pending requests themselves quickly and easily from the Club homepage.
    Clubs are becoming an increasingly popular part of Invision Community and really helps foster a sense of involvement.
    We are always interested and surprised by the variety of ways this feature is being used. Let us know how you’re using clubs in the comments and keep the great suggestions coming!
  12. Like
    BomAle reacted to bfarber for an entry, 4.5: Search Insights   
    Every single day, your members are searching your community for answers or interesting conversations to join.
    Wouldn't it be great if you could learn what is being searched for to identify hot issues, commonly asked questions and discover trends?
    We thought so too, which is why Invision Community 4.5 comes with search statistics.
    For the first time, Invision Community gathers anonymized information on what your members are searching for so you can use this to highlight more relevant content and shape strategic decisions with your community's structure.

    Search statistics help you track searches performed on your community
    When a member searches, their identity is converted into a unique key that cannot be reversed to identify the member. This allows us to track a single member's search usage over many search sessions without being able to link it to a specific member account.
    The AdminCP now features a dashboard to review the most popular search terms as well as a raw log of recent searches along with the results they returned.
    We have a lot of ideas in mind for additional changes down the road with the tracking of popular search terms, but for now, we hope you like the new statistics page and find the information presented useful for your future site plans.
  13. Like
    BomAle reacted to Matt for an entry, 4.5: User Interface Improvements   
    Invision Community has certainly changed a lot over the years as we've moved through major updates and large user interface changes. 
    While large scale changes offer a dramatic difference, it is sometimes the smaller changes that bring the most satisfaction when using your community daily.
    This blog entry rounds up some of the UI improvements Invision Community 4.5 brings.
    Content View Behavior
    What do you want to happen when you click a topic link? Are you taken to the first comment, the last comment or the first comment you've not read? If you speak to 100 people, I'm pretty sure you'll get a good spread of votes for each.
    Invision Community has always offered subtle ways to get right to the first unread comment. Our infamous dot or star allows you to do this, but it is so subtle almost no one knows this.
    Invision Community 4.5 now allows each member to choose (with the AdminCP offering a default).

    Now everyone wins!
    Who Reacted?
    Invision Community has had reactions for a long while now. Although finding out who exactly reacted without clicking the counts has proved irksome.
    We've fixed that in Invision Community so simply mousing over the reaction icon reveals who reacted.

    Sign In Anonymously
    For as long as I can remember, Invision Community has offered an option to sign in anonymously via a checkbox on the login form.
    However, as we've added faster ways to log in via Facebook, Twitter, Google and more it's become less straight forward to ensure your anonymity.
    Invision Community 4.5 removes this login preference and moves it to your members' settings.

    Now your members can resume hiding as they move around your community across multiple logins.
    Resize Before Uploading
    One of the most popular requests we've had in recent times is to resize large images before uploading. It's quite likely that your giant full resolution image will be denied when attempting to upload, and it's a bit of a faff to resize it in a photo editor.
    Invision Community leverages the uploader's ability to resize before uploading, which makes it a much happier experience.
    Switch Off Automatic Language Detection
    Invision Community attempts to map your browser's user-agent to a specific language pack.
    When you visit a site, your browser lets the site know which language our browser is set to (often dictated by your operating system) and we use that to show you the correct language if the community you're visiting has multiple languages installed.
    However, it might be that you don't want this to happen because although your computer's OS is set to a specific language, it doesn't always follow that is the one you wish to use on a website.
    Invision Community 4.5 allows this automatic detection to be switched off.

    Quote Collapse
    We will finish with another popular feature request; the ability for long quotes to be collapsed, reducing the amount of scrolling one has to do.
    Quite simply, Invision Community collapses long quotes with an option to expand them to read the entire quote.

    Thank you to all our customers who have taken the time to leave feedback. As you can see, we do listen and action your feedback.
    Which change are you looking forward to the most? Let us know below!
  14. Like
    BomAle reacted to Matt for an entry, 4.5: Private staff notes   
    Managing a community as a team makes internal communication an essential part of its successful management.
    There are times where you want to leave notes for other staff on specific topics that you're watching. Perhaps a member is close to breaking the rules, or it might be that you want to keep the topic focused and on point so wish to split off-topic posts into a different area.
    Whatever the reason, Invision Community 4.5 adds the ability to leave private staff notes on topics.

    For some time, Invision Community has had the ability for staff to leave public notes. Now, in 4.5, staff can choose between public and private notes.

    This change was made based on customer feedback, so thank you! We do read and listen to all the feedback you leave.
    Who is looking forward to Invision Community 4.5? Let us know below!
  15. Like
    BomAle reacted to bfarber for an entry, 4.5: New Post-Installation Onboarding   
    Installing Invision Community for the first time is a fun and exciting process. After all, you're about to launch a new community that is going to thrive and attract members from all over, and you want to make sure you set it up just right to facilitate a painless experience for your visitors.
    If you're new to Invision Community, however, it can be a little daunting when you think about "ok what now?" immediately after installing the software.
    Though experience, and researching the analytical data Invision Community installations voluntarily share with us, we identified many common settings that most communities change, and it is easy to see why. In an effort to make Invision Community more approachable to new administrators, we have devised an intuitive "new installation" onboarding process that will help you configure the community just right, and quickly.
    Upon first logging in to Invision Community after installing the software, administrators are presented with a welcome screen.

    Welcome to your new Invision Community!
    You can obviously skip this step by clicking away to another page if you wish, and you won't be bothered again. If you click the "Skip this step" link on the page, you will be sent an email with a link to return to the page in the future should you wish to do so.
    Continuing into the helpful wizard, you will be presented with a screen like so

    A helpful guided wizard
    You'll note that there's an explanation as to why you may wish to configure these settings, as well as guidance for where to find the same options later should you wish.
    Upon clicking next, you'll see the previous step marked as completed. You can even skip around steps by clicking and expanding on them should you wish to do so.

    Each step is explained in detail
    If you reached this page but decide that you have to do something else first, there is a "Remind me later" option at the bottom of the page. Clicking it will allow you to resume whatever else you need to do first, but will helpfully bring you back to this onboarding step at a later time to finish your quick setup.
    Finally, once you submit the form you will be presented with a confirmation page containing links to several other areas that you may wish to visit to get started. Things like setting up forums and setting up groups are common tasks, so we've consolidated links to those areas on one helpful screen as part of the new quick setup.

    Confirmation that you're doing great so far!
    This change is but one small way that we strive to ensure our software is easy to understand and easy to use. The next time you set up a new community, we hope these adjustments make the process smoother for you, allowing you to get the backend work done quickly so you can focus on the real goal - growing your new community.
  16. Like
    BomAle reacted to Mark for an entry, 4.5: Zapier Brings Integration with Over 2,000 Web Apps   
    Zapier is a service that allows you to connect over 2,000 web apps. In Invision Community 4.5 we are launching a beta service of Zapier integration for Invision Community in the Cloud.
    What does Zapier do?
    Zapier acts as a bridge between Invision Community and other apps, such as Google Docs, Twitter, Facebook, Slack, Trello, Facebook Ads, ActiveCampaign, Zendesk, Asana, Salesforce, Hubspot, Discord, Stripe and more. Zapier has over 2000 apps registered currently, and that number grows every single day.
    Let us look at a real life example.
    Right now, if you wanted to add a member to a Google Sheets document each time a new registration was completed, you'd need some fairly complex code to be written that was "triggered" by this registration event. This would take days to write at some cost.
    Zapier simplifies this by allowing you to connect Invision Community with Google Sheets without needing a single line of code. Zapier allows you to streamline your workflows in minutes.
    Zapier has two types of events, triggers and actions.
    Triggers
    When a certain thing happens on Invision Community, like a member registering or a topic being posted, a trigger can be sent to Zapier to then run actions in other apps. For example, you might create a zaps to...
    When a member registers, add their email to a Mailchimp list. When a moderator posts a topic in a news forum, share it on Facebook, Twitter and other social platforms. When a member posts something that requires moderator approval, send a message to a Slack channel for your moderators.
    Invision Community Integration with Mailchimp through Zapier
    Actions
    You can also set up Zaps so that when something happens in an external application, it triggers an action in your Invision Community. For example, you might create a zaps to...
    When you add an event in a Google Calendar, create a Calendar Event on your community. When you receive an email to a feedback email address, create a topic on your community in a forum for moderators. When you create a task in Trello, add a record to a Pages Database on your community.
    Invision Community Integration with Google Calendar through Zapier
    Self-Integration
    In addition to using Zapier to integrate with third party services, you can also connect an Invision Community trigger to an Invision Community action. For example: when a member registers, create a topic in a welcome forum.

    Self-Integration through Zapier
    Frequently Asked Questions
    What integrations are available?
    In the beta launching with Invision Community 4.5, Zapier will be able receive a trigger when a member account or content (forum post, gallery image, etc.) is created and send actions to create the same. More triggers and actions will be added over time. When will this integration be out of beta?
    Later this year. Will third party applications and plugins be able to create Zapier triggers and actions?
    Because the integration requires an app hosted with Zapier (which is written in Node.js) and this has to be submitted directly by the vendor, it will be difficult for third party applications and plugins to integrate with Zapier through Invision Community's integration. In the future we may be able to provide basic abstracted integrations for third party applications and plugins through an extension API. In the meantime, third party authors can of course write their own Zapier Apps if desired.
  17. Like
    BomAle reacted to Matt for an entry, 4.5: Security Enhancements   
    Although we continuously review security within Invision Community, a major release such as 4.5 allows us to be especially proactive when it comes to keeping your community safe.
    This blog entry outlines several enhancements to improve security in Invision Community 4.5.
    Password Handling
    Keeping your member's passwords secure is the simplest way to keep accounts safe and out of the wrong hands, so it makes sense to look at ways to ensure this doesn't happen.
    Invision Community already uses strong one-way hashing when storing passwords, which means that once the password is stored in the database, there is no way to know the plain text version.
    However, when creating a new member account via the AdminCP, a random password was created, and this was sent in the welcome email to the new member's email address.
    As of Invision Community 4.5, this no longer happens, and the new member is invited to create a new password when visiting the community for the first time.

    Part of your internal security procedures might be to force a reset of all passwords periodically. Invision Community 4.5 allows this on a per-member basis, or via a selection of filters to enforce a reset for many members at once.

    This clears out any stored password hashes and emails the affected members to remind them to set up a new password.

    AdminCP Security
    The Admin Control Panel contains the most powerful tools available to Invision Community. This is already a very secure area with a separate login with an option to add two-factor authentication to the login flow.
    Part of the session authentication has been a special key in the URL. While we have protection in place to prevent this special key being discoverable by a malicious user, there remains an incredibly remote theoretical chance that this could happen with a series of complicated steps. There was an additional annoyance that you are unable to share links within the AdminCP to members of your team due to the increased protection to keep URLs safe.
    As of Invision Community 4.5, we have removed the special key from the URL and moved it elsewhere in the session authentication flow. This means that it's impossible to fetch the special key via the URL and links can now be shared and will survive a login action.
    Text Encryption
    There are a few areas within Invision Community that we use text encryption to allow us to save data in the database in a format that is encrypted when saved and decrypted when read. This protects you in the incredibly remote event of your own hosting being compromised and your database downloaded (of course, our Community in the Cloud customers do not need to worry about this!)
    Invision Community 4.5 improves on this encryption by using PHP's built-in methods which give "bank-level" security to our encryption.
    Security is critical to the success of your community, and we are always proactive in improving security throughout Invision Community.
    Do you have any comments on this entry? Let us know below!
  18. Like
    BomAle reacted to Matt for an entry, 4.5: Simple Stock Photo Picker   
    We have come a long way since the late 90s when someone had the genius idea of using a small yellow smiling face image instead of the more common colon-bracket representation of a smiling face.
    In Invision Community, there are various places that photography can be used to create visual interest. From uploads in topics, to cover photos for blogs and members.
    The humble upload field has served these areas well, but sourcing images to use can be a pain; especially when you have to walk the minefield that is copyright and attribution.
    Fortunately, there are a few "CC0" online stock photo libraries that offer quality photography that requires no attribution and are not hampered by copyrights.
    One such library is the ever-popular Pixabay, which was established in 2012 and features a very powerful API. Pixabay has over a million images ready to use from llamas to sausages and everything in-between.
    Invision Community 4.5 now includes support for Pixabay which brings those images to your fingertips (or mouse pointer if you're on a desktop.)

    This video shows the feature in use.
    As you can see, not only can you upload into posts from the stock photo library, but you can also use it to add a cover image to your profile and blog entries.
    Finding quality photography has never been so easy!
    For those that love technical details, the stock photo picker is a programmatic option on the upload form field type making it very easy to add to your own code and apps.
    How will you use this new feature? Let me know!
  19. Like
    BomAle reacted to Ryan Ashbrook for an entry, 4.5: Club Pages   
    Without a doubt, clubs is one of the most popular features added to Invision Community in recent times.
    Invision Community clubs allows you to run sub-communities on your site. We've seen clubs used in many ways, including managing geographically local groups and clan groups for large gaming sites.
    This popularity drives us to keep incrementally improving the feature set for clubs, and Invision Community 4.5 is no different.
    One thing that was raised many times was a way for club owners and leaders to create simple pages with general information members need.
    Happily, in Invision Community 4.5, this feature now exists (and more!)

    In addition to the title and visual editor that allows full formatting of the page content, there is an additional visibility setting which allows owners and leaders to define which types of members can view the page.
    This is perfect for showing a page that is only visible to non-members which informs them how to join the club.
    Likewise, it is a great way to display moderation guidelines to the club moderators only.
    Of course, owners and leaders will always be able to see all pages added to a club.

    Additionally, once a page is added to a club, a tab will be added alongside others, and the page can be re-arranged just like the rest. 
    Using this, owners and leaders can create an alternative unique index page for the club.
    default-view.mp4
    This is just one of many club improvements finished for Invision Community 4.5. We'll be talking about these in a future blog!
  20. Confused
    BomAle reacted to Ehren for an entry, 4.5: Your new admin control panel   
    Invision Community has come a long way over the past five years.
    We've added many new features and invigorated the front-end user experience to keep it current and in-line with modern interfaces.
    One area that has remained largely the same is the Admin Control Panel.
    When we released Invision Community 4.0 back in 2014, the Admin Control Panel was updated but has stayed relatively dormant since.
    But that's all about to change with the upcoming release of Invision Community 4.5!

    The Admin Control Panel in 4.5 has received a substantial update, resulting in a modern color scheme and a clean, minimalistic design.
    We felt that a lighter, more open design allowed the content more space and to feel less crowded. 
    The dark grays have been replaced with shades of blue and aqua which closely reflects Invision Community's new branding, while other colors have been lightened and saturated.
    Along with the new color scheme, the overall layout of the ACP has intentionally been kept similar to the existing version, resulting in a design that feels surprisingly familiar yet refreshingly new at the same time.

    We hope you've enjoyed this small sneak peek into Invision Community 4.5 and we look forward to introducing you to some more new features in the upcoming weeks!
  21. Like
    BomAle reacted to Matt for an entry, What's new in 4.4.5?   
    Minor releases are almost always just maintenance releases. We gather up a fistful of bug reports and fix them to ensure that every month or so, our clients enjoy more stability and efficiency with Invision Community.
    However, more recently we've noticed that we're running low on bug reports, so we've managed to squeeze in a handful of improvements in Invision Community 4.4.5.
    Let's take a look and see what's new in Pages.
    How should the canonical tag behave?
    While this isn't the most exciting name for a feature, it does explain it reasonably well. We had a recent discussion on the forums where it was pointed out that the canonical tag directed search engines to the first page of any record. While this makes perfect sense for an articles or blog system where the content you create is more important than the comments, it makes less sense if the user-generated content (aka the comments) is more important than the content you put up. A good example here is where you put up a video or link for review. You don't want the canonical tag pointing to the first page as it will ignore the reviews themselves.

    If you didn't understand much of that, don't worry. The idea behind this feature is to provide Google and friends with a better hint about which content is more important. A happier Google bot slurping your site is a good thing.
    How about that Admin CP menu?
    When you create a new database in Pages, it is shown in the ACP menu under 'Content'. This is fine, but when you get a lot of databases, it starts looking a little cluttered, and it can be hard to find the correct one.

    We've reworked the menu so items have their own section, and can be re-ordered using the ACP menu re-ordering system.
    Member fields are now filterable.
    Pages allows specific field types to be filterable. This means you can sort by them with the table's advanced search box, and you can drag and drop a filters widget next to the table to refine the rows shown.
    Now a member custom field is filterable, which is handy if you use them in your databases.
    Other areas of the suite.
    Messenger search
    A while back, we made a change that removed the ability to search messenger by the sender or recipient name. We also limited the reach of the search system to one year and newer.

    Unsurprisingly, this wasn't very popular. We've restored sender, and recipient name searching removed the one year limit and re-engineered the internals of search, so it's more efficient and returns results much faster.
    How many members do you have?
    You can see quite quickly if you have the member stats widget on the front end, but finding out via the Admin CP is a little more tricky. 

     
    Until now! We've added a dashboard widget that not only shows the number of members you have registered, but also a break down of their email opt-in status.
    A happier autocomplete.
    Apple has this cool feature where if you receive a text message for a two-factor authentication login, it offers to auto-fill the code box for you.
    We've had a sweep throughout the suite to ensure two-factor authentication fields allow this autocomplete to happen.
    While we were at it, we made sure that other fields are more easily autocompleted.
    That wraps up the new features in Invision Community 4.4.5. How many have you spotted after upgrading?
    Let us know your favourite below.
  22. Like
    BomAle reacted to Matt for an entry, Three simple community building strategies   
    If you're reading this blog, then it's likely you already have a community and have been running it for some time. I'm going to go further and say that you've done all the right things; you've set it up correctly and themed it, so it matches your site.
    Once you have built your community and watched it spring into life, it's easy to think that you have done all you need to do.
    However, there are three simple things that you're probably not doing that is curbing your potential growth.

     
    Promote your community
    No matter how well you have set up your community, if you're not regularly promoting it, then you are limiting your potential audience.
    Look for ways to promote your community to a new audience. If you regularly write blog posts or a newsletter for your existing customers, then make sure you write about your community and encourage people to join.
    If you have a presence on social media, then share links regularly. Even adding a link to your community in your existing email signature will catch a few more clicks.
    Get creative! One community owner I know went through Apple's rigorous verification process to post quality articles from their site to Apple's News app.
    Why not sign up to HARO (Help A Reporter Out). This is a free email sent daily that contains requests from reporters looking for sources to quote in articles. The email is broken up into sections so that you can find relevant stories for your niche. It's a very simple way to get quoted in other publications with a link back to your site.
    Think about how you can promote your community to a wider audience.
    Post great content
    Do you take the time to create great content and post it to your community regularly? By great content, I mean a piece that encourages in-depth discussion, shows that you are a leader in your niche and sets the tone for the rest of your community.
    With the rise of social media, we're often fed a diet of disposable content such as "Motivation Monday" which may generate likes, but it does nothing to connect with your audience.
    You could use the Blog app, the Pages app or post in the relevant forums within your community. Try and encourage discussion and ask them to share their thoughts and experiences too.
    People love to share what they do and talk about their experiences, so it shouldn't be hard to get people active on your topic.

    Reward contributors
    Way back in the dark ages, a high post count was the only badge you needed to show others that you were to be feared and respected. I still remember joining some communities in the early 2000s and was in awe of members with 10,000+ posts.
    In today's more sophisticated times, we need a little more to keep us involved.
    There are a lot of tools you can use to reward your members. The simplest is the group promotion tool which automatically moves members based on specific thresholds. You can give your members elevated permissions or special badges to show to others that they are more experienced.
    If you have a more active community, you could consider rewarding your most engaged users with a prize. This prize could be a free subscription, a discount code for your products or even a small Amazon gift voucher.

    These are just a few things that you can incorporate into your workflow to help further build your community.

    I'd love to hear your tips too, please share them below!
  23. Like
    BomAle reacted to Joel R for an entry, How to Build an Audience with CHIP   
    Are you looking to launch a new online community or revitalize an existing community, and you're worried about the numbers of users?
    Gaining members - and retaining them - is always the hardest struggle for new communities.  Even if you're an established brand or organization, it can be a challenge to build a core group of members.  The problem?  Most communities launch too early.  
    The truism "if you build it, they will come" is no longer valid.  There are countless online peer and social groups, industry associations, and trade organizations competing for your user's time and attention.  You can't launch a new community and passively wait for users to visit.  The Internet is too crowded now.
    Ask yourself the hard question: are you having difficulty attracting and retaining new members?  One of the best secrets to launching new communities is to already have a core group of members in place -- all done in advance of launching your community.  
    Follow the CHIP process to generate member demand.

    Download:  IPS CHIP Process 2019-09.pdf
    Part of the magic behind the CHIP Process is that by reaching out, you build relations with existing members in a meaningful manner.  Don't push your community idea at this point.  Your only goal is to meet people, build genuine relationships, and understand key themes such as user challenges or industry needs.  
    This dramatically heightens your chance of success when you do launch.  You have a known audience familiar with you and your community, who can spread the word.  You identified a core group of active users, who can immediately start posting.  You also surveyed key themes and business challenges, so you even have a headstart on content will be most attractive. By doing this prep work in advance, you've fine-tuned your community strategy to exactly what's needed and can be successful on Day 1.  
    Building a new community requires prep work.  Although Invision Community can empower you with a modern set of features once you launch, you need to pair the platform with the excitement and problem-solving that only your community can offer - and that means taking the time to understand what's needed before you launch. 
    Best wishes on your community launch, and share your community's success in the comments below!  
  24. Like
    BomAle reacted to Matt for an entry, Welcome to Invision Community 4.4!   
    We're thrilled to announce that Invision Community 4.4 is available to download now.
    After months of development, over 1650 separate code commits and quite a few mugs of questionable coffee you can now get your hands on the beta release from the client centre.

    Not our office
    Invision Community 4.4 brings numerous new features, over 450 bug fixes and a lot of refinement.
    We've been talking about the highlights since September on our blog.
    Here's a recap of all that we've added.
    We'd love to know which is your favourite feature so far!

    Drop a line below and let us know!
     
  25. Like
    BomAle reacted to Matt for an entry, 4.4: New Email Features   
    It's easy to think that email is a relic from the past; from simpler times long before social media and the rise of phone apps.
    And it's reasonable to think that way. Your phone constantly pings at you, and your laptop OS constantly pings at you, so why bother with email?
    Because it's still a hugely powerful medium to get and retain attention.
    In 2017, over 269 billion emails were sent and received per day. Of those, 3,360,250,000 are opened, read, and a link clicked.
    Email is still very much a critical tool in your quest for retention.
    Invision Community knows this. We have options to notify members of replies by email, weekly or monthly digests by email and members can opt-in for bulk emails sent from your community team.
    Given how important email is, it was only fair that we invested in some love for our email system for 4.4.
    Email Statistics
    Just above, I mention that 269 billion emails are sent, and 3.4 billion are opened, read and clicked.
    How many emails are sent from your Invision Community daily?
    (No cheating and checking with SendGrid)
    You probably have no idea as we didn't record email statistics.
    As of Invision Community 4.4 we do!

    Chart showing the number of emails sent daily
    We now track emails sent, and the number of link clicks inside those emails.
    Email Advertisements
    Email notifications are a powerful way to get your members to revisit your community. The member welcomes these emails as it means they have new replies to topics they are interested in reading.

    While you have your member's attention, you have an opportunity to show them a banner-style advertisement.


    The new email advertisement form
    When creating a new email advert, you can choose to limit the advert to specific areas such as topics, blogs, etc. - and even which forums to limit by.


    Subliminal messages
    This is a new way to reach your audience with your promotions.
    Unfollow without logging in
    Despite spending most of this blog entry shouting the virtues of email, it's inevitable that one or two members may wish to stop receiving notification emails.
    In previous versions, the unfollow link would have taken you to a login page if you were signed out. For members that haven't been back in a while, this may cause some annoyance if they do not recall their login details.
    Invision Community 4.4 allows non-logged in members to unfollow the item they received an email about or all followed items without the need to log in.

    You no longer need to log in to unfollow items
    Respecting your member's inbox is vital to keep on good terms with them and to keep them engaged in your community.
    We'd love to know which of these features you're most keen to try in 4.4. Please drop a comment below and let us know!
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