i run a dedicated support forums for our products, we run additional two language support; DE and FR,
its not a major concern if a user is not active or was banned; his answer could still be valuable and informative,
most of the questions are asked in English; our mods will copy the important questions and translate to the the same sub forum in the specific language,
mainly to avoid repetitive questions; as well as to help people who don't speak English to have a native translation for important technical issues